Viedoc incident

Operational disturbance observed on the Chinese instance

Major Resolved View vendor source →

Viedoc experienced a major incident on May 28, 2026 affecting Main portal (clinic/admin/designer) and Subject portal (ViedocMe) and 1 more component, lasting 1h 9m. The incident has been resolved; the full update timeline is below.

Started
May 28, 2026, 05:30 AM UTC
Resolved
May 28, 2026, 06:40 AM UTC
Duration
1h 9m
Detected by Pingoru
May 28, 2026, 05:30 AM UTC

Affected components

Main portal (clinic/admin/designer)Subject portal (ViedocMe)Application programming interface (API)Background processes (import/export/revisions/alerts/archive/disposal)Reporting tool (ViedocReports)Document management (ViedocTMF)

Update timeline

  1. investigating May 28, 2026, 07:35 AM UTC

    Operational disturbance observed in Viedoc suite on the Chinese instance (clinic.viedoc.cn). Investigations are ongoing since 07:20 GMT+2

  2. resolved May 28, 2026, 07:38 AM UTC

    The incident has been resolved since 08:40 GMT+2