Viedoc incident
Issues with randomization configuration approval and legacy medical coding tool on EU and US instances
Viedoc is currently experiencing a minor incident affecting Main portal (clinic/admin/designer) and Main portal (clinic/admin/designer), which began 1d ago. The vendor's full update timeline is below.
Affected components
Update timeline
- identified May 06, 2026, 09:48 AM UTC
After the Viedoc 4.94 release, the following issues affect the EU and US training and production instances: - Users cannot approve randomization configurations in Viedoc Admin when kit allocation is not used. Randomization and kit allocation in Viedoc Clinic are not affected. - WHO Drug dictionary terms are not loading as expected in the legacy medical coding tool. The new medical coding tool is not affected. We are working on a fix for these issues.
- identified May 07, 2026, 06:34 AM UTC
After the Viedoc 4.94 release, the following issues affect the EU and US training and production instances: - Users cannot approve randomization configurations in Viedoc Admin when kit allocation is not used. Randomization and kit allocation in Viedoc Clinic are not affected. - WHO Drug dictionary terms are not loading as expected in the legacy medical coding tool. The new medical coding tool is not affected. - Intermittent failures in Designer, where users are unexpectedly logged out, are affecting certain users. We are working on a fix for these issues, and the Designer issue is currently under investigation.
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