Viedoc incident

Cancellation of the 4.89 Release for CN Instances

Notice Resolved View vendor source →

Viedoc experienced a notice incident on November 11, 2025 affecting Main portal (clinic/admin/designer) and Subject portal (ViedocMe) and 1 more component, lasting —. The incident has been resolved; the full update timeline is below.

Started
Nov 11, 2025, 11:55 AM UTC
Resolved
Nov 11, 2025, 11:55 AM UTC
Duration
—
Detected by Pingoru
Nov 11, 2025, 11:55 AM UTC

Affected components

Main portal (clinic/admin/designer)Subject portal (ViedocMe)Application programming interface (API)Background processes (import/export/revisions/alerts/archive/disposal)Reporting tool (ViedocReports)Document management (ViedocTMF)

Update timeline

  1. resolved Nov 11, 2025, 11:55 AM UTC

    The planned release of version 4.89 to the CN training and production instances has been cancelled due to unforeseen technical issues specific to the Chinese server environment. As the 4.90 release is already scheduled for December, we will proceed directly from version 4.88 to 4.90 for the CN training and production instances. The impact to end users is minimal, as version 4.89 contains only non-critical bug fixes. No other instances or regions are affected by this change. We appreciate your understanding and apologize for any inconvenience this may cause.