Vertex incident
Vertex Payroll Tax Q Series On-Demand Service Disruption
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Resolved on September 28, 2025.
Our monitoring processes indicate that some customers were experiencing an issue receiving payroll calculations from the Vertex Payroll On-Demand environment. Vertex’s Production Support team is monitoring the issue. If you have any questions, please submit a ticket via the Vertex Community.
Update timeline
- resolved Sep 28, 2025, 08:59 AM UTC
Our monitoring processes indicate that some customers were experiencing an issue receiving payroll calculations from the Vertex Payroll On-Demand environment. Vertex’s Production Support team is monitoring the issue. If you have any questions, please submit a ticket via the Vertex Community.
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