Verisk Outage History

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Verisk had 18 outages in the last 2 years totaling 236h 14m of downtime — averaging 0.7 incidents per month.

There were 18 Verisk outages since October 20, 2025 totaling 236h 14m of downtime. Each is summarised below — incident details, duration, and resolution information.

Source: https://status.verisk.com

Minor September 24, 2026

Resolved : ClaimSearch login service disruption

Detected by Pingoru
Sep 24, 2026, 12:37 PM UTC
Resolved
Sep 24, 2026, 01:09 PM UTC
Duration
32m
Affected: ClaimSearch Website
Timeline · 3 updates
  1. investigating Sep 24, 2026, 12:30 PM UTC

    We're actively investigating the ClaimSearch login disruption and appreciate your patience as we work to identify the root cause.

  2. monitoring Sep 24, 2026, 12:37 PM UTC

    Our technical teams identified the cause of the issue and determined that it was related to a recent change. The team rolled back the change to restore the affected services and resolve the issue. We're diligently overseeing system stability following the ClaimSearch Login to prevent any recurrence.

  3. resolved Sep 24, 2026, 01:09 PM UTC

    Service has been fully restored for ClaimSearch login. We appreciate your patience during this time.

Read the full incident report →

Major September 14, 2026

Resolved: We experienced issues accessing and displaying data for Claim Scoring and AF1 Government Liveboards

Detected by Pingoru
Sep 14, 2026, 01:54 PM UTC
Resolved
Sep 14, 2026, 04:54 PM UTC
Duration
2h 59m
Affected: ClaimSearch Insights (Dashboards)
Timeline · 4 updates
  1. investigating Sep 14, 2026, 01:54 PM UTC

    Verisk Tech Teams are actively working on to reload the missing data

  2. identified Sep 14, 2026, 02:57 PM UTC

    The data has been updated for the Claim Scoring and AF1 Government Liveboards. The technical teams are currently loading the required data to resolve access issues affecting the COM Dashboard and UF Errors. Thank you for your patience.

  3. identified Sep 14, 2026, 04:09 PM UTC

    The data load to resolve the access issues is approximately 75% complete. Our technical teams are closely monitoring progress and working to restore access for all affected users.

  4. resolved Sep 14, 2026, 04:54 PM UTC

    The data load has been successfully completed, and all previously reported access issues have been resolved. The technical teams have verified that the affected dashboards and liveboards are accessible and functioning as expected. Thank you for your patience while we worked to restore full access.

Read the full incident report →

Minor September 3, 2026

Resolved: Degraded performance affecting NCIC discrepancies in ClaimSearch

Detected by Pingoru
Sep 03, 2026, 02:07 PM UTC
Resolved
Sep 03, 2026, 09:41 PM UTC
Duration
7h 33m
Affected: NICB
Timeline · 7 updates
  1. identified Sep 03, 2026, 02:07 PM UTC

    We are working to restore NCIC discrepancies in ClaimSearch, our team is fully engaged in resolving the issue.

  2. identified Sep 03, 2026, 03:19 PM UTC

    Our teams are continuing to restore NCIC discrepancies in ClaimSearch. We appreciate your patience while we continue to resolve the issue.

  3. identified Sep 03, 2026, 04:43 PM UTC

    Developers are currently working to correct the status mismatch from 9/1 and 9/2. We appreciate your patience as we work to resolve this issue.

  4. identified Sep 03, 2026, 06:16 PM UTC

    Developers are currently working through updating the status. Once it is complete, another sync will be completed to update. The current Estimated Time for completion is 3-4 hours

  5. identified Sep 03, 2026, 07:22 PM UTC

    Developers are currently still running the process to update the status. The ETA remains 2-3 hours at this time.

  6. identified Sep 03, 2026, 08:42 PM UTC

    The status updates have been completed. Developers are currently running a sync at this point to complete the fix. The ETA for this sync is around 1 hour.

  7. resolved Sep 03, 2026, 09:41 PM UTC

    The Monthly Sync has been completed and the issue is currently resolved.

Read the full incident report →

Major August 17, 2026

Resolved: We are experienced issues with access to Insights

Detected by Pingoru
Aug 17, 2026, 01:18 PM UTC
Resolved
Aug 17, 2026, 06:30 PM UTC
Duration
5h 12m
Affected: ClaimSearch Insights (Dashboards)
Timeline · 4 updates
  1. investigating Aug 17, 2026, 01:18 PM UTC

    You may be experiencing an unexpected loss of access or issues with your insights profile. This is actively being looked into and resolved by our team. We will provide regular progress updates as we look to resolve this issue. We apologize for any inconvenience this may have caused, and appreciate your patience.

  2. investigating Aug 17, 2026, 04:32 PM UTC

    Our Technical team has identified the cause and is working to resolve the access issues through a data update. The ETA to complete the data upload and resolve the issue is within the next two hours. Thank you for your patience.

  3. identified Aug 17, 2026, 05:51 PM UTC

    Our Technical team has restored access for 75% of the users for ClaimSearch Insights and is actively working to restore access for the remaining users. We expect access to be fully restored within the next hour.

  4. resolved Aug 17, 2026, 06:30 PM UTC

    This incident has been resolved.

Read the full incident report →

Critical July 24, 2026

Resolved: Non-federated users experienced intermittent login issues with the ClaimSearch website.

Detected by Pingoru
Jul 24, 2026, 04:47 PM UTC
Resolved
Jul 24, 2026, 06:00 PM UTC
Duration
1h 13m
Affected: ClaimSearch Website
Timeline · 3 updates
  1. investigating Jul 24, 2026, 04:47 PM UTC

    Our technical teams, along with the AWS vendor, are actively troubleshooting the issue to identify the root cause. We appreciate your patience and understanding while we work to resolve it as quickly as possible.

  2. monitoring Jul 24, 2026, 05:46 PM UTC

    Our technical teams have identified the cause of the high system load and have deployed a fix. ClaimSearch website logins are now functioning normally. We will continue to monitor the application's stability to ensure the issue has been fully resolved.

  3. resolved Jul 24, 2026, 06:00 PM UTC

    The incident has been resolved, and the affected services are operating normally. Thank you for your patience and understanding throughout this incident.

Read the full incident report →

Minor July 23, 2026

Resolved : Users experienced slower performance with ClaimSearch website

Detected by Pingoru
Jul 23, 2026, 06:47 PM UTC
Resolved
Jul 23, 2026, 09:03 PM UTC
Duration
2h 16m
Affected: ClaimSearch Website
Timeline · 5 updates
  1. investigating Jul 23, 2026, 06:47 PM UTC

    We're actively investigating the disruption with ClaimSearch webiste and appreciate your patience as we work to identify the root cause.

  2. investigating Jul 23, 2026, 08:10 PM UTC

    Our technical teams are actively working to increase the capacity of the application servers to improve system performance. Thank you for your patience and understanding.

  3. monitoring Jul 23, 2026, 08:35 PM UTC

    Application response times have returned to normal. Our technical teams are actively monitoring the application to ensure services remain stable. Thank you for your patience.

  4. monitoring Jul 23, 2026, 08:36 PM UTC

    We've identified the cause for the ClaimSearch website disruption and are actively working on implementing a solution.

  5. resolved Jul 23, 2026, 09:03 PM UTC

    This incident has been resolved.

Read the full incident report →

Critical June 12, 2026

Resolved: Delays in receiving responses in AFA ClaimSearch

Detected by Pingoru
Jun 12, 2026, 04:50 PM UTC
Resolved
Jun 12, 2026, 09:05 PM UTC
Duration
4h 15m
Affected: Claims Reporting - Web SubmissionClaims Reporting - Integrated Submission - XML
Timeline · 5 updates
  1. investigating Jun 12, 2026, 04:50 PM UTC

    We are currently investigating this issue: we apologize for any inconvenience

  2. monitoring Jun 12, 2026, 05:40 PM UTC

    A fix has been implemented and we are monitoring the results.

  3. monitoring Jun 12, 2026, 05:41 PM UTC

    We are continuing to monitor for any further issues.

  4. monitoring Jun 12, 2026, 06:03 PM UTC

    We are continuing to monitor for any further issues.

  5. resolved Jun 12, 2026, 09:05 PM UTC

    This incident has been resolved.

Read the full incident report →

Major June 3, 2026

Investigating: Match Reports May Be Experiencing Delays

Detected by Pingoru
Jun 03, 2026, 08:39 PM UTC
Resolved
Jun 04, 2026, 01:17 AM UTC
Duration
4h 38m
Affected: ClaimSearch WebsiteClaimSearch Match Report
Timeline · 2 updates
  1. investigating Jun 03, 2026, 08:39 PM UTC

    Investigating: ClaimSearch Web match reports may be experience delays in posting to the website. We are currently investigating the issue. We apologize for any inconvenience and delays this may cause your processing.

  2. resolved Jun 04, 2026, 01:17 AM UTC

    The potential delays with ClaimSearch Web match reports issue has been resolved. We apologize for any inconvenience

Read the full incident report →

Notice May 22, 2026

Resolved: Claims Page May Experience Some Delays

Detected by Pingoru
May 22, 2026, 03:13 PM UTC
Resolved
May 26, 2026, 07:46 PM UTC
Duration
4d 4h
Affected: Claim ScoringProvider Scoring
Timeline · 5 updates
  1. identified May 22, 2026, 03:13 PM UTC

    Claims Page may be experiencing some delays. If you run into an error, please clear your cache and refresh the page. We appreciate your patience as we work through resolution.

  2. identified May 22, 2026, 03:14 PM UTC

    We are continuing to work on a fix for this issue.

  3. identified May 22, 2026, 03:20 PM UTC

    We are continuing to work on a fix for this issue.

  4. identified May 22, 2026, 03:28 PM UTC

    We are continuing to work on a fix for this issue.

  5. resolved May 26, 2026, 07:46 PM UTC

    This incident has been resolved.

Read the full incident report →

Notice April 16, 2026

Resolved : Data was not fully displaying in the Provider page/scorecard

Detected by Pingoru
Apr 16, 2026, 01:52 PM UTC
Resolved
Apr 16, 2026, 01:52 PM UTC
Duration
—
Affected: Provider Scoring
Timeline · 1 update
  1. resolved Apr 16, 2026, 01:52 PM UTC

    This issue has been resolved. The Providers Page and Scorecard experienced a data load issue yesterday. We resolved the issue however data has not completed loading into the Providers Page and Scorecard, and will finish within the next few hours. Due to this, users may experience temporary incompleteness in their data within the two pages. Provider Scoring Insights is fully functional, and can leveraged as a workaround. We apologize for any inconvenience

Read the full incident report →

Notice March 16, 2026

Resolved: Provider Scoring - No new data since Friday, March 13

Detected by Pingoru
Mar 16, 2026, 01:25 PM UTC
Resolved
Mar 18, 2026, 02:01 PM UTC
Duration
2d
Affected: Provider Scoring
Timeline · 2 updates
  1. identified Mar 16, 2026, 01:25 PM UTC

    The Provider Scoring Service is operational but displayed data may not be up to date. We are currently working to resolve this issue. We apologize for any inconvenience.

  2. resolved Mar 18, 2026, 02:01 PM UTC

    This incident has been resolved. All data in Provider Scoring Insights is up to date. We apologize for any inconvenience.

Read the full incident report →

Major January 20, 2026

Resolved: ClaimSearch Web Login may be unavailable for some users

Detected by Pingoru
Jan 20, 2026, 05:42 PM UTC
Resolved
Jan 20, 2026, 09:47 PM UTC
Duration
4h 4m
Affected: ClaimSearch Website
Timeline · 3 updates
  1. investigating Jan 20, 2026, 05:42 PM UTC

    We are investigating an issue with ClaimSearch Login. Some users may be unable to login. We thank you for your patience while we investigate this issue.

  2. monitoring Jan 20, 2026, 07:06 PM UTC

    Monitoring: A fix has been implemented and we are monitoring the ClaimSearch Services. We apologize for any inconvenience

  3. resolved Jan 20, 2026, 09:47 PM UTC

    The incident with ClaimSearch Web Login has been resolved. We apologize for any inconvenience.

Read the full incident report →

Notice January 14, 2026

Resolved: Potential delay in NCIC Recovery - Active theft notifications

Detected by Pingoru
Jan 14, 2026, 03:03 PM UTC
Resolved
Jan 15, 2026, 08:56 PM UTC
Duration
1d 5h
Affected: NICB
Timeline · 2 updates
  1. monitoring Jan 14, 2026, 03:03 PM UTC

    We are monitoring a delay in processing messages received from the NCIC. This may cause delays for ClaimSearch records getting updated with the accurate NCIC status.

  2. resolved Jan 15, 2026, 08:56 PM UTC

    Resolved: All ClaimSearch records will now reflect an accurate NCIC Status. We apologize for any inconvenience

Read the full incident report →

Major November 19, 2025

Resolved: AFA ClaimSearch Login Issues

Detected by Pingoru
Nov 19, 2025, 03:12 PM UTC
Resolved
Nov 19, 2025, 03:31 PM UTC
Duration
18m
Affected: ClaimSearch Website
Timeline · 2 updates
  1. investigating Nov 19, 2025, 03:12 PM UTC

    We are currently investigating an issue with ClaimSearch Login. We apologize for any inconvenience

  2. resolved Nov 19, 2025, 03:31 PM UTC

    This incident has been resolved. Thank you for your patience during this outage. We apologize for any inconvenience.

Read the full incident report →

Major November 18, 2025

Resolved: Research Hub - Some Searches in Research Hub are temporarily unavailable

Detected by Pingoru
Nov 18, 2025, 02:47 PM UTC
Resolved
Nov 18, 2025, 03:21 PM UTC
Duration
33m
Affected: Research Hub
Timeline · 2 updates
  1. investigating Nov 18, 2025, 02:47 PM UTC

    We are currently investigating the unavailability of some searches within Research Hub. We apologize for any inconvenience

  2. resolved Nov 18, 2025, 03:21 PM UTC

    This incident has been resolved. We apologize for any inconvenience

Read the full incident report →

Minor November 7, 2025

Resolved: We are experiencing degraded performance on an intermittent basis with some AFA ClaimSearch Services

Detected by Pingoru
Nov 07, 2025, 04:13 PM UTC
Resolved
Nov 07, 2025, 05:59 PM UTC
Duration
1h 45m
Affected: ClaimSearch WebsiteClaims Reporting - Web SubmissionResearch Hub
Timeline · 3 updates
  1. investigating Nov 07, 2025, 04:13 PM UTC

    We apologize for the inconvenience. We are working to identify and resolve this issue.

  2. investigating Nov 07, 2025, 04:58 PM UTC

    We have implemented a fix for the Degraded Performance with ClaimSearch Login and the other services impacted. We apologize for any inconvenience. We are actively monitoring to insure service stability.

  3. resolved Nov 07, 2025, 05:59 PM UTC

    This incident has been resolved.

Read the full incident report →

Major October 20, 2025

Resolved: Some of the AntiFraud Analytics applications are experiencing intermittent downtime. The Casualty Solutions applications continue to function as expected.

Detected by Pingoru
Oct 20, 2025, 03:59 PM UTC
Resolved
Oct 21, 2025, 01:32 PM UTC
Duration
21h 32m
Affected: ClaimSearch WebsiteDiscovery NavigatorClaimSearch Match ReportClaims InquiryClaims Reporting - Web SubmissionClaims Reporting - Integrated Submission - XMLNICBwcPrism
Timeline · 17 updates

Read the full incident report →