Veriff Outage History

There were 4 Veriff outages since February 3, 2026 totaling 5h 32m of downtime. Each is summarised below — incident details, duration, and resolution information.

Source: https://status.veriff.com

Minor April 24, 2026

Our service is experiencing issues

Detected by Pingoru: Apr 24, 2026, 02:18 PM UTC
Resolved: Apr 24, 2026, 03:34 PM UTC
Duration: 1h 16m

Affected: APIAPIVerification DecisionsVerification Decisions

Timeline · 4 updates

investigating Apr 24, 2026, 02:18 PM UTC

We are currently investigating potential degraded performance with INE/ CURP 2.0 validation check. Our team is working on identifying root cause of the issue that is contributing to delayed decisions and will provide an update shortly.
identified Apr 24, 2026, 02:32 PM UTC

The root cause of the issue has been identified. Our team is prioritized on deploying a fix.
monitoring Apr 24, 2026, 03:30 PM UTC

The fix has been successfully deployed. While services have returned to operational, our team is actively monitoring system performance and alerts for the next few hours to ensure total stability. We appreciate your patience while we verify the resolution.
resolved Apr 24, 2026, 03:34 PM UTC

Following a period of successful monitoring, we have confirmed that the issue is fully resolved. System metrics have returned to normal and all services are operational. Thank you for your patience with us.

Read the full incident report →

Notice April 17, 2026

Retrospective Update

Detected by Pingoru: Apr 17, 2026, 02:57 AM UTC
Resolved: Apr 17, 2026, 02:57 AM UTC
Duration: —

Affected: Verification DecisionsVerification DecisionsVerification Decisions

Timeline · 1 update

resolved Apr 17, 2026, 02:57 AM UTC

During 2026-04-16T17:04:34Z UTC - 2026-04-16T22:04:00Z UTC, POA service experienced degraded performance. The issue was identified and resolved by our team before this notification was published. System metrics have returned to normal and all services are operational.

Read the full incident report →

Major March 12, 2026

Monitoring

Detected by Pingoru: Mar 12, 2026, 05:30 AM UTC
Resolved: Mar 12, 2026, 06:06 AM UTC
Duration: 35m

Affected: APIEnd User FlowWebhooksVeriff Station

Timeline · 3 updates

monitoring Mar 12, 2026, 06:00 AM UTC

We’ve deployed a fix, but to be safe we’re keeping an eye on everything.
monitoring Mar 12, 2026, 06:02 AM UTC

We are continuing to monitor for any further issues.
resolved Mar 12, 2026, 06:06 AM UTC

Phew, it’s all good now! Everything is working smoothly once again. If anything still seems not working properly, please clear your browser cache and cookies for the Veriff page and try again. For anything else, please contact us. Sorry for the inconvenience!

Read the full incident report →

Minor February 12, 2026

INE/CURP validation decision unavailable

Detected by Pingoru: Feb 12, 2026, 09:45 AM UTC
Resolved: Feb 12, 2026, 01:25 PM UTC
Duration: 3h 40m

Affected: APIAPIAPIVerification DecisionsVerification DecisionsVerification Decisions

Timeline · 3 updates

investigating Feb 12, 2026, 09:45 AM UTC

Hello! We would like to notify you that our INE/CURP validation service is experiencing issues, due to which the INE/CURP validation results cannot be received via webhooks, or fetched using our public API We would like to highlight that the INE/CURP validation is still being made for submitted sessions, and we will do our best to retroactively make the validation results available Apologies for the inconvenience caused and we will keep you updated!
identified Feb 12, 2026, 09:47 AM UTC

We have identified the root cause of the issue and doing our best to resolve it
resolved Feb 12, 2026, 01:25 PM UTC

Hello! The incident was resolved, we will work on retroactively sending the INE/CURP validation results to affected customers

Read the full incident report →

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