Veriff Outage History
Veriff is up right nowPingoru has recorded 50 incidents for Veriff: 48 in the last 12 months and 7 in the last 90 days.
Show as a table
| Month | Incidents | Hours with an open incident |
|---|---|---|
| April 2026 | 7 | 32 of 720 (4%) |
| May 2026 | 2 | 23 of 744 (3%) |
| June 2026 | 7 | 15 of 720 (2%) |
| July 2026 | 6 | 122 of 744 (16%) |
| August 2026 | 3 | 3 of 744 (0%) |
| September 2026 | 1 | 8 of 720 (1%) |
| October 2026 | 2 | 2 of 519 (0%) |
Incidents, newest first
Minor October 6, 2026 Our service experienced issues –
Started Oct 06, 2026, 09:30 PM UTC· resolved Oct 06, 2026, 09:30 PM UTC
- resolved Oct 07, 2026, 01:28 AM UTC
We have identified degraded performance with expired and abandoned session webhooks, as well as an issue viewing these sessions in Station. Our team has mitigated the root cause of the issue that was contributing to this degradation.
Minor October 1, 2026 Our service is experiencing issues 2h 19m Verification Decisions, Verification Decisions, Verification Decisions
Started Oct 01, 2026, 08:05 AM UTC· resolved Oct 01, 2026, 10:24 AM UTC
- investigating Oct 01, 2026, 08:05 AM UTC
We are currently investigating potential degraded performance with Verification Decisions. Our team is working on identifying root cause of the issue that is contributing to delayed decisions and will provide an update shortly.
- identified Oct 01, 2026, 08:19 AM UTC
The issue has been identified and a fix is being implemented.
- monitoring Oct 01, 2026, 08:19 AM UTC
A fix has been implemented and we are monitoring the results.
- resolved Oct 01, 2026, 10:24 AM UTC
Following a period of successful monitoring, we have confirmed that the issue is fully resolved. System metrics have returned to normal and all services are operational. Thank you for your patience with us.
Notice August 26, 2026 Retrospective Update - Intermittent errors in the verification flow 22m End User Flow, Verification Decisions
Started Aug 26, 2026, 04:18 PM UTC· resolved Aug 26, 2026, 04:40 PM UTC
- resolved Aug 26, 2026, 04:46 PM UTC
Between approximately 16:18 and 16:40 UTC on 26 Aug 2026, a subset of end users may have encountered intermittent errors or slowness while completing the verification flow. Our team identified the issue and applied a fix, after which the service recovered. The verification flow is now operating normally. We are continuing to monitor and will investigate to prevent recurrence.
Notice July 21, 2026 Retrospective Update: Watchlist Screening Results 4h 52m Webhooks, Webhooks
Started Jul 21, 2026, 11:37 AM UTC· resolved Jul 21, 2026, 04:30 PM UTC
- resolved Jul 21, 2026, 11:37 AM UTC
Between 2026-07-20 14:50 UTC and 2026-07-20 16:30 UTC, an incident at a third-party provider caused degraded performance for the delivery of Watchlist Screening (PEP and Sanctions) webhooks. During this period, Watchlist Screening results could not be generated, and the corresponding webhook notifications were not delivered for a small subset of affected sessions. This incident was isolated exclusively to the third-party provider; Veriff's core identity verification and decision-making capabilities were not impacted. The third-party service has since returned to normal operation and Watchlist Screening webhook delivery has resumed. Affected sessions can be reprocessed for the Watchlist Screening (PEP & Sanctions) check, after which results will be available via webhook, the Public API, and Veriff Hub/ Station.
Notice June 11, 2026 Retrospective Update – Verification Decisions
Started Jun 11, 2026, 05:38 PM UTC· resolved Jun 11, 2026, 05:38 PM UTC
- resolved Jun 11, 2026, 05:38 PM UTC
Between 2026-06-11 11:10 and 2026-06-11 14h50, Auto Decision Time experienced degraded performance. The issue was identified and resolved by our team before this notification was published. System metrics have returned to normal and all services are operational.
Major March 12, 2026 Monitoring 35m API, End User Flow, Webhooks, Veriff Station
Started Mar 12, 2026, 05:30 AM UTC· resolved Mar 12, 2026, 06:06 AM UTC
- monitoring Mar 12, 2026, 06:00 AM UTC
We’ve deployed a fix, but to be safe we’re keeping an eye on everything.
- monitoring Mar 12, 2026, 06:02 AM UTC
We are continuing to monitor for any further issues.
- resolved Mar 12, 2026, 06:06 AM UTC
Phew, it’s all good now! Everything is working smoothly once again. If anything still seems not working properly, please clear your browser cache and cookies for the Veriff page and try again. For anything else, please contact us. Sorry for the inconvenience!
Minor February 12, 2026 INE/CURP validation decision unavailable 3h 40m API, API, API, Verification Decisions and 2 more
Started Feb 12, 2026, 09:45 AM UTC· resolved Feb 12, 2026, 01:25 PM UTC
- investigating Feb 12, 2026, 09:45 AM UTC
Hello! We would like to notify you that our INE/CURP validation service is experiencing issues, due to which the INE/CURP validation results cannot be received via webhooks, or fetched using our public API We would like to highlight that the INE/CURP validation is still being made for submitted sessions, and we will do our best to retroactively make the validation results available Apologies for the inconvenience caused and we will keep you updated!
- identified Feb 12, 2026, 09:47 AM UTC
We have identified the root cause of the issue and doing our best to resolve it
- resolved Feb 12, 2026, 01:25 PM UTC
Hello! The incident was resolved, we will work on retroactively sending the INE/CURP validation results to affected customers
Minor January 27, 2026 Component downtime 1h 16m Verification Decisions
Started Jan 27, 2026, 01:40 AM UTC· resolved Jan 27, 2026, 02:56 AM UTC
- investigating Jan 27, 2026, 01:40 AM UTC
We are currently experiencing an issue with one of our components, which may impact session decision times. We are investigating the root cause and actively working to resolve the issue.
- investigating Jan 27, 2026, 01:40 AM UTC
We are continuing to investigate this issue.
- identified Jan 27, 2026, 01:58 AM UTC
The issue has been identified and a fix is being deployed.
- monitoring Jan 27, 2026, 02:01 AM UTC
A fix has been implemented and we are monitoring the result.
- resolved Jan 27, 2026, 02:56 AM UTC
This incident has been resolved.
Minor January 26, 2026 Manual reviews delay 15m Verification Decisions, Verification Decisions, Verification Decisions
Started Jan 26, 2026, 09:58 AM UTC· resolved Jan 26, 2026, 10:14 AM UTC
- monitoring Jan 26, 2026, 09:58 AM UTC
Hello! We want to inform you that due to an internal incident, manual decision making is delayed. A rollback was already made and we are monitoring the situation, the expected queue cleanup time is approximately 5-7 minutes. We will keep you posted
- monitoring Jan 26, 2026, 09:58 AM UTC
We are continuing to monitor for any further issues.
- resolved Jan 26, 2026, 10:14 AM UTC
Hello! We want to inform you that the incident was successfully resolved, and the manual verification queue has stabilised. Decision times should return to normal from this point forward. We bring our apologies for any inconvenience caused!
Minor October 29, 2025 Service Disruption - Self-Serve Verification Platform –
Started Oct 29, 2025, 12:30 PM UTC· resolved Oct 29, 2025, 12:30 PM UTC
- resolved Oct 29, 2025, 01:36 PM UTC
We experienced a service disruption affecting the Self-Serve customers. During the 20-minute period, customers may have experienced delays or inability to process identity verification requests. This incident has been resolved, and the root cause is identified. For anything else, please contact us. Sorry for the inconvenience!
Minor October 27, 2025 Elevated decision response times 2h 24m Verification Decisions, Verification Decisions
Started Oct 27, 2025, 06:25 PM UTC· resolved Oct 27, 2025, 08:50 PM UTC
- investigating Oct 27, 2025, 06:25 PM UTC
We are experiencing a delay in our decision-making process, which in turn is impacting the verification time.
- identified Oct 27, 2025, 08:42 PM UTC
The issue has been identified and a fix is being implemented.
- monitoring Oct 27, 2025, 08:49 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Oct 27, 2025, 08:50 PM UTC
This incident has been resolved.
Notice October 21, 2025 Station currently unavailable 1h 9m Veriff Station
Started Oct 21, 2025, 07:33 AM UTC· resolved Oct 21, 2025, 08:42 AM UTC
- identified Oct 21, 2025, 07:33 AM UTC
Hello. We want to notify you that Station (https://station.veriff.com/login) is currently unavailable as a result of recent maintenance. Access to service is is expected to recover within next 30 minutes. We will continue to monitor the situation and let you know once access recovers Sorry for any inconvenience this may cause!
- monitoring Oct 21, 2025, 07:33 AM UTC
A fix has been implemented and we are monitoring the results.
- monitoring Oct 21, 2025, 07:41 AM UTC
We are continuing to monitor for any further issues.
- resolved Oct 21, 2025, 08:42 AM UTC
This incident has been resolved.