Vena Solutions Outage History
Vena Solutions is up right nowPingoru has recorded 49 incidents for Vena Solutions: 39 in the last 12 months and 7 in the last 90 days.
Show as a table
| Month | Incidents | Hours with an open incident |
|---|---|---|
| April 2026 | 3 | 11 of 720 (2%) |
| May 2026 | 2 | 5 of 744 (1%) |
| June 2026 | 3 | 55 of 720 (8%) |
| July 2026 | 3 | 2 of 744 (0%) |
| August 2026 | 1 | 3 of 744 (0%) |
| September 2026 | 2 | 10 of 720 (1%) |
| October 2026 | 2 | 15 of 520 (3%) |
Incidents, newest first
Notice October 6, 2026 Vena Desktop Add-In – Template Opening Error 10h 53m US1, US2, US3, US4 and 8 more
Started Oct 06, 2026, 09:10 PM UTC· resolved Oct 07, 2026, 08:03 AM UTC
- investigating Oct 06, 2026, 09:10 PM UTC
We are currently investigating an issue affecting version 1.2026.922.1546 of the Vena Desktop Add-In. An error message ("Please re-login on the Vena website and download the template again to continue.") is shown when users open a Vena template while another workbook (Vena or non-Vena) is already open in Excel. This issue can be avoided by ensuring another workbook is not already open while opening a Vena template.
- monitoring Oct 06, 2026, 10:51 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Oct 07, 2026, 08:03 AM UTC
This incident has been resolved.
Major October 5, 2026 Business Central Data Feed Failures 3h 41m US1, US2, US3, US4 and 8 more
Started Oct 05, 2026, 03:29 PM UTC· resolved Oct 05, 2026, 07:11 PM UTC
- investigating Oct 05, 2026, 03:29 PM UTC
We're currently investigating an issue causing ETL jobs that use Business Central data feeds on multiple hubs. Our support teams are actively engaged and working to identify the root cause and put a resolution in place. We'll keep providing updates as more information becomes available.
- identified Oct 05, 2026, 04:01 PM UTC
The issue has been identified and a fix is being implemented.
- identified Oct 05, 2026, 04:29 PM UTC
US5, US6, CA4 and EU3 are operationa for ETL jobs that use Business Central data feeds
- monitoring Oct 05, 2026, 06:33 PM UTC
A fix has been implemented across all hubs and we are monitoring the results as rolling deployments finish.
- resolved Oct 05, 2026, 07:11 PM UTC
This incident has been resolved.
Minor September 29, 2026 Vena Copilot Temporarily Unavailable in EU 5h 22m EU1, EU2, EU3
Started Sep 29, 2026, 02:16 PM UTC· resolved Sep 29, 2026, 07:38 PM UTC
- identified Sep 29, 2026, 02:16 PM UTC
Starting at 12:43 UTC on 29 Sep 2026, Azure is currently experiencing a platform issue affecting the Azure OpenAI Service service in the EU region. During this incident, you may experience service interruptions with Vena Copilot in this region.
- monitoring Sep 29, 2026, 05:49 PM UTC
Azure's engineering team has identified a backend service dependency that experienced timeouts while processing requests in the region, resulting in intermittent failures and delays. Service health is improving and queued requests are currently being processed. Investigation and mitigation efforts remain ongoing as we continue to monitor recovery and validate the health of supporting platform infrastructure. We will provide additional updates as they become available.
- resolved Sep 29, 2026, 07:38 PM UTC
This incident has been resolved by Microsoft.
Critical September 14, 2026 Vena Hub Unavailable - CA4 4h 18m CA4
Started Sep 14, 2026, 08:12 PM UTC· resolved Sep 15, 2026, 12:31 AM UTC
- investigating Sep 14, 2026, 08:12 PM UTC
We are currently investigating an issue affecting the Vena hub, where users are unable to log in. Our support teams are engaged, and we will keep you updated on our progress.
- monitoring Sep 14, 2026, 08:58 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Sep 15, 2026, 12:31 AM UTC
This incident has been resolved.
Minor August 12, 2026 EU1 Experiencing Degraded Performance 2h 31m EU1
Started Aug 12, 2026, 02:41 PM UTC· resolved Aug 12, 2026, 05:12 PM UTC
- investigating Aug 12, 2026, 02:41 PM UTC
We are currently investigating reports of degraded performance on EU1
- identified Aug 12, 2026, 04:10 PM UTC
Root issue has been identified. Rollback is being performed to restore full service.
- resolved Aug 12, 2026, 05:12 PM UTC
Issue has been resolved
Major July 28, 2026 Template downloads failing over EU3. 52m EU3
Started Jul 28, 2026, 09:55 AM UTC· resolved Jul 28, 2026, 10:48 AM UTC
- investigating Jul 28, 2026, 09:55 AM UTC
Template downloads and template-based workflows are currently failing for customers. Users attempting to download or open any template will see an error. Other Vena functionality on EU3 remains available.
- identified Jul 28, 2026, 10:31 AM UTC
The issue has been identified and a fix is being implemented.
- resolved Jul 28, 2026, 10:48 AM UTC
This incident has been resolved.
Notice July 26, 2026 CA3 Unhealthy 1m CA3
Started Jul 26, 2026, 01:21 AM UTC· resolved Jul 26, 2026, 01:23 AM UTC
- investigating Jul 26, 2026, 01:21 AM UTC
We are actively investigating alerts of service degradation affecting the impacted environment CA3
- resolved Jul 26, 2026, 01:23 AM UTC
Resolved
Critical July 12, 2026 Vena Hub Unavailable - US5 1h 3m US5
Started Jul 12, 2026, 04:50 AM UTC· resolved Jul 12, 2026, 05:54 AM UTC
- investigating Jul 12, 2026, 04:50 AM UTC
We are currently investigating an issue preventing access to US5. Our support teams are engaged and we will keep you updated on our progress.
- monitoring Jul 12, 2026, 05:09 AM UTC
A fix has been implemented and we are monitoring the results.
- resolved Jul 12, 2026, 05:54 AM UTC
This incident has been resolved.
Major June 24, 2026 Template Studio service affected in some environments 51m US5, US6, EU3, CA4
Started Jun 24, 2026, 03:20 PM UTC· resolved Jun 24, 2026, 04:11 PM UTC
- investigating Jun 24, 2026, 03:20 PM UTC
We are currently investigating an issue with Template Studio service. Our support team is engaged and actively working to resolve it.
- monitoring Jun 24, 2026, 04:03 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Jun 24, 2026, 04:11 PM UTC
This incident has been resolved.
Major June 24, 2026 Vena 365 Reports and Templates issue 2d 4h US1, US2, US3, US4 and 8 more
Started Jun 24, 2026, 11:11 AM UTC· resolved Jun 26, 2026, 03:15 PM UTC
- investigating Jun 24, 2026, 11:11 AM UTC
We are currently investigating an issue with Reports and Templates on our EU1 and EU3 hubs. Our support teams are engaged, and we will keep you updated on our progress.
- investigating Jun 24, 2026, 11:37 AM UTC
We are continuing to investigate this issue.
- investigating Jun 24, 2026, 01:39 PM UTC
We are continuing to investigate this issue.
- investigating Jun 24, 2026, 06:49 PM UTC
We are currently investigating an issue with Vena 365 Reports and Templates. Our investigation leads us to believe that Microsoft has made a change to how the "Unprotect Sheet" functionality works, and we are working diligently in partnership with them to resolve this issue. Not all users in your tenant will be impacted, as Microsoft rolls out changes gradually across their Excel user base. Our support teams are engaged and we will keep you updated on our progress.
- identified Jun 25, 2026, 01:02 PM UTC
We have confirmation that this is a Microsoft issue, and we are communicating continuously to track the progress of their fix. As they work to address this Excel behavior, we are continuing to closely monitor the impact across all our hubs. Thank you for your ongoing patience; we will update you on our progress.
- identified Jun 25, 2026, 04:38 PM UTC
Update – Microsoft has made meaningful progress in its investigation and has narrowed the scope of the issue to a recent change within the Microsoft platform. Microsoft engineering teams continue to investigate the issue and, as part of their response, have begun rolling back the recent change while they complete their investigation. As the rollback propagates through Microsoft's service, we expect affected customers to begin seeing the issue resolve throughout the day, although recovery times may vary depending on when the rollback reaches your environment. We remain in close contact with Microsoft and are actively monitoring the rollout across affected customers. We understand the disruption this has caused and appreciate your patience as Microsoft completes the rollback. We will provide another update as more information becomes available.
- monitoring Jun 25, 2026, 07:08 PM UTC
Monitoring - Microsoft has confirmed that the rollback is now fully deployed across their global network. While many users will start to see the issue resolve immediately, it may take up to 4 hours for regional internet caches to fully refresh worldwide. If you are still experiencing the issue, you can try clearing your Excel cache and restarting Excel to force the update locally. Please note that due to upstream network caches, this may not immediately resolve the problem for everyone, but we are continuing to monitor the situation closely. For step-by-step instructions on clearing office cache, please refer to the following: [Microsoft Support Guide for Windows](https://learn.microsoft.com/en-us/office/dev/add-ins/testing/clear-cache#clear-the-office-cache-on-windows) [Microsoft Support Guide for MacOS](https://learn.microsoft.com/en-us/office/dev/add-ins/testing/clear-cache#clear-the-office-cache-on-mac)
- resolved Jun 26, 2026, 03:15 PM UTC
Microsoft has completed the rollback, and we are no longer observing widespread impact. This issue is considered resolved. If you continue to experience issues, please clear your Office/Excel cache and restart Excel. If the issue persists, contact our support team for assistance.
Minor June 3, 2026 Performance Degradation – V365 3h 10m US2
Started Jun 03, 2026, 05:06 PM UTC· resolved Jun 03, 2026, 08:17 PM UTC
- investigating Jun 03, 2026, 05:06 PM UTC
We are observing degraded performance impacting V365. The team is investigating and working to restore normal operation as quickly as possible.
- identified Jun 03, 2026, 06:36 PM UTC
The issue has been identified and a fix is being implemented.
- monitoring Jun 03, 2026, 06:59 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Jun 03, 2026, 08:17 PM UTC
This incident has been resolved.
Major May 26, 2026 Template Studio Unavailable 3h 37m US5, US6, EU3, CA4
Started May 26, 2026, 02:28 PM UTC· resolved May 26, 2026, 06:06 PM UTC
- investigating May 26, 2026, 02:28 PM UTC
We are currently investigating an issue affecting Template Studio. Our support teams are engaged and working to resolve the problems, and we will provide updates as progress is made.
- monitoring May 26, 2026, 05:09 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved May 26, 2026, 06:06 PM UTC
This incident has been resolved.
Minor May 15, 2026 ETL Job Failures Impacting Multiple Hubs (US5, US6, EU3, CA4) 1h 26m US5, US6, EU3, CA4
Started May 15, 2026, 10:20 AM UTC· resolved May 15, 2026, 11:46 AM UTC
- investigating May 15, 2026, 10:20 AM UTC
We are currently investigating an issue affecting ETL jobs in specific scenarios across the US5, US6, EU3 and CA4 hubs. Some ETL jobs are failing as a result. Our support teams are actively engaged and working to identify the root cause and implement a resolution. We will continue to provide updates as more information becomes available.
- identified May 15, 2026, 10:37 AM UTC
The issue has been identified and a fix is being implemented.
- monitoring May 15, 2026, 11:27 AM UTC
A fix has been implemented and we are monitoring the results.
- resolved May 15, 2026, 11:46 AM UTC
This incident has been resolved.
Major April 15, 2026 V365 Unavailable - CA4 2h 7m CA4
Started Apr 15, 2026, 08:35 PM UTC· resolved Apr 15, 2026, 10:42 PM UTC
- investigating Apr 15, 2026, 08:35 PM UTC
We are actively investigating an issue impacting V365 that is preventing some files from being processed. Our support teams are engaged and working to resolve the problems, and we will provide updates as progress is made
- monitoring Apr 15, 2026, 09:42 PM UTC
The issue has been identified and a fix has been implemented.
- resolved Apr 15, 2026, 10:42 PM UTC
This incident has been resolved.
Major April 2, 2026 ETL Job Failures Impacting Multiple Hubs (US5, US1, EU1) 7h 35m US1, EU1, CA3
Started Apr 02, 2026, 09:21 AM UTC· resolved Apr 02, 2026, 04:56 PM UTC
- investigating Apr 02, 2026, 09:21 AM UTC
We are currently investigating an issue affecting ETL jobs in specific scenarios across the US5, US1, and EU1 hubs. Some ETL jobs are failing as a result. Our support teams are actively engaged and working to identify the root cause and implement a resolution. We will continue to provide updates as more information becomes available.
- identified Apr 02, 2026, 09:31 AM UTC
The issue has been identified and a fix is being implemented.
- monitoring Apr 02, 2026, 02:50 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Apr 02, 2026, 04:56 PM UTC
This incident has been resolved.
Minor March 27, 2026 Performance Degradation (ETL jobs/Versioning/Template Refreshes) - US3 2h 27m US3
Started Mar 27, 2026, 09:18 PM UTC· resolved Mar 27, 2026, 11:45 PM UTC
- investigating Mar 27, 2026, 09:18 PM UTC
We are observing degraded performance impacting ETL jobs/Versioning/Template Refreshes for our customers. Further updates will follow as we work toward resolution
- monitoring Mar 27, 2026, 11:32 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Mar 27, 2026, 11:45 PM UTC
This incident has been resolved.
Minor March 23, 2026 Performance Degradation - ETL 1h 20m US5
Started Mar 23, 2026, 09:23 PM UTC· resolved Mar 23, 2026, 10:43 PM UTC
- investigating Mar 23, 2026, 09:23 PM UTC
We are observing degraded performance impacting ETL. The team is investigating and working to restore normal operation as quickly as possible.
- monitoring Mar 23, 2026, 10:02 PM UTC
A fix has been implemented and we are monitoring the results.
- monitoring Mar 23, 2026, 10:06 PM UTC
Systems are currently operating normally, the team continues to monitor the situation.
- resolved Mar 23, 2026, 10:43 PM UTC
This incident has been resolved.
Minor March 12, 2026 Performance Degradation – Audit Data 3h 55m US6
Started Mar 12, 2026, 05:51 PM UTC· resolved Mar 12, 2026, 09:46 PM UTC
- investigating Mar 12, 2026, 05:51 PM UTC
Customers may experience degraded performance when accessing audit data due to an issue with our cloud provider. Our team has engaged our provider to expedite resolution.
- resolved Mar 12, 2026, 09:46 PM UTC
This incident has been resolved.
Major February 20, 2026 Vena Copilot unavailable - US1, US2, US3, CA3, CA4, EU 1h 25m US1, US2, US3, EU1 and 2 more
Started Feb 20, 2026, 03:13 PM UTC· resolved Feb 20, 2026, 04:38 PM UTC
- investigating Feb 20, 2026, 03:13 PM UTC
We are currently investigating an issue with Vena Copilot. Our support teams are engaged, and we will keep you updated on our progress.
- identified Feb 20, 2026, 04:21 PM UTC
The issue has been identified and a fix is being implemented.
- resolved Feb 20, 2026, 04:38 PM UTC
This incident has been resolved.
Major January 27, 2026 Service Interruption – Vena Copilot (EU1 & EU3) 2h 5m EU1, EU3
Started Jan 27, 2026, 02:26 PM UTC· resolved Jan 27, 2026, 04:31 PM UTC
- investigating Jan 27, 2026, 02:26 PM UTC
Our cloud provider is experiencing an issue affecting Copilot services in EU regions. Our support teams are engaged, and we will keep you updated on our progress.
- identified Jan 27, 2026, 03:41 PM UTC
The issue has been identified and a fix is being implemented.
- monitoring Jan 27, 2026, 04:10 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Jan 27, 2026, 04:31 PM UTC
This incident has been resolved.
Major January 26, 2026 US5 - ETL and Vena Tables issue 1h 16m US5
Started Jan 26, 2026, 03:47 PM UTC· resolved Jan 26, 2026, 05:04 PM UTC
- investigating Jan 26, 2026, 03:47 PM UTC
We are currently investigating an issue with Vena Tables and ETLs on our US5 hub. Our support teams are engaged, and we will keep you updated on our progress.
- monitoring Jan 26, 2026, 04:27 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Jan 26, 2026, 05:04 PM UTC
This incident has been resolved.
Major January 23, 2026 Unable to login - US1 25m US1
Started Jan 23, 2026, 08:35 PM UTC· resolved Jan 23, 2026, 09:00 PM UTC
- investigating Jan 23, 2026, 08:35 PM UTC
We are currently investigating an issue affecting the Vena hub, where users are unable to log in. Our support teams are engaged, and we will keep you updated on our progress.
- monitoring Jan 23, 2026, 08:45 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Jan 23, 2026, 09:00 PM UTC
This incident has been resolved.
Minor December 17, 2025 Issue Under Investigation – Vena Desktop Add-in 10h 58m US1, US2, US3, US4 and 7 more
Started Dec 17, 2025, 03:43 PM UTC· resolved Dec 18, 2025, 02:41 AM UTC
- investigating Dec 17, 2025, 03:43 PM UTC
We are currently investigating an issue affecting the latest version of the Vena Desktop Add-in where users with Excel set to non-English language are missing MDR mapping data in their templates. Our teams are actively analyzing the cause and will provide further updates as more information becomes available.
- identified Dec 17, 2025, 06:02 PM UTC
The issue has been identified and a fix is being implemented.
- monitoring Dec 18, 2025, 02:25 AM UTC
A fix has been implemented and we are monitoring the results.
- resolved Dec 18, 2025, 02:41 AM UTC
This incident has been resolved.
Major December 15, 2025 Integration Channels – Clear Mapping Function 5h 1m US1, US2, US3, US4 and 7 more
Started Dec 15, 2025, 09:06 PM UTC· resolved Dec 16, 2025, 02:07 AM UTC
- investigating Dec 15, 2025, 09:06 PM UTC
We are currently investigating an issue affecting the Clear Mapping function within the integration channels. At this time, we request customers to please refrain from using this functionality. Our teams are actively analyzing the cause and will provide further updates as more information becomes available.
- identified Dec 15, 2025, 10:05 PM UTC
The issue has been identified and a fix is being implemented.
- monitoring Dec 16, 2025, 12:02 AM UTC
A fix has been implemented and we are monitoring the results.
- resolved Dec 16, 2025, 02:07 AM UTC
This incident has been resolved.
Minor December 11, 2025 V365 - Compatibility Error 23h 1m EU1
Started Dec 11, 2025, 02:26 PM UTC· resolved Dec 12, 2025, 01:28 PM UTC
- investigating Dec 11, 2025, 02:26 PM UTC
We are actively investigating an issue impacting V365 that is preventing files from being processed. Our support teams are working to resolve the problem, and we will provide updates as progress is made.
- monitoring Dec 11, 2025, 06:58 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Dec 12, 2025, 01:28 PM UTC
This incident has been resolved.