Vena Solutions incident

Vena Desktop Add-In – Template Opening Error

Notice Resolved View vendor source →

Vena Solutions experienced a notice incident on October 6, 2026 affecting US1 and US2 and 1 more component, lasting 10h 53m. The incident has been resolved; the full update timeline is below.

Started
Oct 06, 2026, 09:10 PM UTC
Resolved
Oct 07, 2026, 08:03 AM UTC
Duration
10h 53m
Detected by Pingoru
Oct 06, 2026, 09:10 PM UTC

Affected components

US1US2US3US4US5US6EU1EU2EU3CA3

Update timeline

  1. investigating Oct 06, 2026, 09:10 PM UTC

    We are currently investigating an issue affecting version 1.2026.922.1546 of the Vena Desktop Add-In. An error message ("Please re-login on the Vena website and download the template again to continue.") is shown when users open a Vena template while another workbook (Vena or non-Vena) is already open in Excel. This issue can be avoided by ensuring another workbook is not already open while opening a Vena template.

  2. monitoring Oct 06, 2026, 10:51 PM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved Oct 07, 2026, 08:03 AM UTC

    This incident has been resolved.