Vena Solutions incident
Vena Copilot Temporarily Unavailable in EU
Vena Solutions experienced a minor incident on September 29, 2026 affecting EU1 and EU2 and 1 more component, lasting 5h 22m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- identified Sep 29, 2026, 02:16 PM UTC
Starting at 12:43 UTC on 29 Sep 2026, Azure is currently experiencing a platform issue affecting the Azure OpenAI Service service in the EU region. During this incident, you may experience service interruptions with Vena Copilot in this region.
- monitoring Sep 29, 2026, 05:49 PM UTC
Azure's engineering team has identified a backend service dependency that experienced timeouts while processing requests in the region, resulting in intermittent failures and delays. Service health is improving and queued requests are currently being processed. Investigation and mitigation efforts remain ongoing as we continue to monitor recovery and validate the health of supporting platform infrastructure. We will provide additional updates as they become available.
- resolved Sep 29, 2026, 07:38 PM UTC
This incident has been resolved by Microsoft.