Vena Solutions incident

Service Interruption – Vena Copilot (EU1 & EU3)

Major Resolved View vendor source →

Vena Solutions experienced a major incident on January 27, 2026 affecting EU1 and EU3, lasting 2h 5m. The incident has been resolved; the full update timeline is below.

Started
Jan 27, 2026, 02:26 PM UTC
Resolved
Jan 27, 2026, 04:31 PM UTC
Duration
2h 5m
Detected by Pingoru
Jan 27, 2026, 02:26 PM UTC

Affected components

EU1EU3

Update timeline

  1. investigating Jan 27, 2026, 02:26 PM UTC

    Our cloud provider is experiencing an issue affecting Copilot services in EU regions. Our support teams are engaged, and we will keep you updated on our progress.

  2. identified Jan 27, 2026, 03:41 PM UTC

    The issue has been identified and a fix is being implemented.

  3. monitoring Jan 27, 2026, 04:10 PM UTC

    A fix has been implemented and we are monitoring the results.

  4. resolved Jan 27, 2026, 04:31 PM UTC

    This incident has been resolved.