Vena Solutions incident

Issue Under Investigation – Vena Desktop Add-in

Minor Resolved View vendor source →

Vena Solutions experienced a minor incident on December 17, 2025 affecting US1 and US2 and 1 more component, lasting 10h 58m. The incident has been resolved; the full update timeline is below.

Started
Dec 17, 2025, 03:43 PM UTC
Resolved
Dec 18, 2025, 02:41 AM UTC
Duration
10h 58m
Detected by Pingoru
Dec 17, 2025, 03:43 PM UTC

Affected components

US1US2US3US4US5EU1EU2EU3CA3CA4

Update timeline

  1. investigating Dec 17, 2025, 03:43 PM UTC

    We are currently investigating an issue affecting the latest version of the Vena Desktop Add-in where users with Excel set to non-English language are missing MDR mapping data in their templates. Our teams are actively analyzing the cause and will provide further updates as more information becomes available.

  2. identified Dec 17, 2025, 06:02 PM UTC

    The issue has been identified and a fix is being implemented.

  3. monitoring Dec 18, 2025, 02:25 AM UTC

    A fix has been implemented and we are monitoring the results.

  4. resolved Dec 18, 2025, 02:41 AM UTC

    This incident has been resolved.