Vena Solutions incident

ETL Job Failures Impacting Multiple Hubs (US5, US1, EU1)

Major Resolved View vendor source →

Vena Solutions experienced a major incident on April 2, 2026 affecting US1 and EU1 and 1 more component, lasting 7h 35m. The incident has been resolved; the full update timeline is below.

Started
Apr 02, 2026, 09:21 AM UTC
Resolved
Apr 02, 2026, 04:56 PM UTC
Duration
7h 35m
Detected by Pingoru
Apr 02, 2026, 09:21 AM UTC

Affected components

US1EU1CA3

Update timeline

  1. investigating Apr 02, 2026, 09:21 AM UTC

    We are currently investigating an issue affecting ETL jobs in specific scenarios across the US5, US1, and EU1 hubs. Some ETL jobs are failing as a result. Our support teams are actively engaged and working to identify the root cause and implement a resolution. We will continue to provide updates as more information becomes available.

  2. identified Apr 02, 2026, 09:31 AM UTC

    The issue has been identified and a fix is being implemented.

  3. monitoring Apr 02, 2026, 02:50 PM UTC

    A fix has been implemented and we are monitoring the results.

  4. resolved Apr 02, 2026, 04:56 PM UTC

    This incident has been resolved.