Vena Solutions incident

Integration Channels – Clear Mapping Function

Major Resolved View vendor source →

Vena Solutions experienced a major incident on December 15, 2025 affecting US1 and US2 and 1 more component, lasting 5h 1m. The incident has been resolved; the full update timeline is below.

Started
Dec 15, 2025, 09:06 PM UTC
Resolved
Dec 16, 2025, 02:07 AM UTC
Duration
5h 1m
Detected by Pingoru
Dec 15, 2025, 09:06 PM UTC

Affected components

US1US2US3US4US5EU1EU2EU3CA3CA4

Update timeline

  1. investigating Dec 15, 2025, 09:06 PM UTC

    We are currently investigating an issue affecting the Clear Mapping function within the integration channels. At this time, we request customers to please refrain from using this functionality. Our teams are actively analyzing the cause and will provide further updates as more information becomes available.

  2. identified Dec 15, 2025, 10:05 PM UTC

    The issue has been identified and a fix is being implemented.

  3. monitoring Dec 16, 2025, 12:02 AM UTC

    A fix has been implemented and we are monitoring the results.

  4. resolved Dec 16, 2025, 02:07 AM UTC

    This incident has been resolved.