Vena Solutions Outage History

We are currently investigating an issue affecting version 1.2026.922.1546 of the Vena Desktop Add-In. An error message ("Please re-login on the Vena website and download the template again to continue.") is shown when users open a Vena template while another workbook (Vena or non-Vena) is already open in Excel. This issue can be avoided by ensuring another workbook is not already open while opening a Vena template.

We're currently investigating an issue causing ETL jobs that use Business Central data feeds on multiple hubs. Our support teams are actively engaged and working to identify the root cause and put a resolution in place. We'll keep providing updates as more information becomes available.

We are currently investigating an issue affecting the Vena hub, where users are unable to log in. Our support teams are engaged, and we will keep you updated on our progress.

We are currently investigating reports of degraded performance on EU1

Template downloads and template-based workflows are currently failing for customers. Users attempting to download or open any template will see an error. Other Vena functionality on EU3 remains available.

We are actively investigating alerts of service degradation affecting the impacted environment CA3

We are currently investigating an issue preventing access to US5. Our support teams are engaged and we will keep you updated on our progress.

We are currently investigating an issue with Template Studio service. Our support team is engaged and actively working to resolve it.

We are observing degraded performance impacting V365. The team is investigating and working to restore normal operation as quickly as possible.

We are currently investigating an issue affecting Template Studio. Our support teams are engaged and working to resolve the problems, and we will provide updates as progress is made.

We are currently investigating an issue affecting ETL jobs in specific scenarios across the US5, US6, EU3 and CA4 hubs. Some ETL jobs are failing as a result. Our support teams are actively engaged and working to identify the root cause and implement a resolution. We will continue to provide updates as more information becomes available.

We are actively investigating an issue impacting V365 that is preventing some files from being processed. Our support teams are engaged and working to resolve the problems, and we will provide updates as progress is made

We are currently investigating an issue affecting ETL jobs in specific scenarios across the US5, US1, and EU1 hubs. Some ETL jobs are failing as a result. Our support teams are actively engaged and working to identify the root cause and implement a resolution. We will continue to provide updates as more information becomes available.

We are observing degraded performance impacting ETL jobs/Versioning/Template Refreshes for our customers. Further updates will follow as we work toward resolution

We are observing degraded performance impacting ETL. The team is investigating and working to restore normal operation as quickly as possible.

Customers may experience degraded performance when accessing audit data due to an issue with our cloud provider. Our team has engaged our provider to expedite resolution.

We are currently investigating an issue with Vena Copilot. Our support teams are engaged, and we will keep you updated on our progress.

Our cloud provider is experiencing an issue affecting Copilot services in EU regions. Our support teams are engaged, and we will keep you updated on our progress.

We are currently investigating an issue with Vena Tables and ETLs on our US5 hub. Our support teams are engaged, and we will keep you updated on our progress.

We are currently investigating an issue affecting the Vena hub, where users are unable to log in. Our support teams are engaged, and we will keep you updated on our progress.

We are currently investigating an issue affecting the latest version of the Vena Desktop Add-in where users with Excel set to non-English language are missing MDR mapping data in their templates. Our teams are actively analyzing the cause and will provide further updates as more information becomes available.

We are currently investigating an issue affecting the Clear Mapping function within the integration channels. At this time, we request customers to please refrain from using this functionality. Our teams are actively analyzing the cause and will provide further updates as more information becomes available.

We are actively investigating an issue impacting V365 that is preventing files from being processed. Our support teams are working to resolve the problem, and we will provide updates as progress is made.