Veeva Outage History
Veeva is up right nowPingoru has recorded 173 incidents for Veeva: 173 in the last 12 months and 74 in the last 90 days.
Show as a table
| Month | Incidents | Hours with an open incident |
|---|---|---|
| April 2026 | 30 | 42 of 720 (6%) |
| May 2026 | 24 | 104 of 744 (14%) |
| June 2026 | 17 | 59 of 720 (8%) |
| July 2026 | 31 | 403 of 744 (54%) |
| August 2026 | 25 | 177 of 744 (24%) |
| September 2026 | 32 | 542 of 720 (75%) |
| October 2026 | 11 | 24 of 587 (4%) |
Incidents, newest first
Notice August 4, 2026 Veeva Safety Maintenance - MySQL 26R2.0 Upgrade – Vault-AP PODs, VV3-3120, Veeva Vault, Vault-US PODs and 59 more
Started Aug 04, 2026, 06:00 PM UTC· resolved Aug 04, 2026, 06:00 PM UTC
- investigating Aug 04, 2026, 06:00 PM UTC
Veeva Safety Vault Release Notification The Veeva Safety MySQL system is scheduled to be upgraded to the latest release. There is no expected downtime however, a short service interruption may be experienced. What: MySQL 26R2.0 When: APAC: August 4 at 11:00 am PDT/August 5 at 3:00 am JST EU/US: August 4 at 7:00 pm PDT/August 5 at 4:00 am CEST Estimated Duration: 90 minutes Affected PODs: General Release PODs Click here to learn how to find your Vault's POD location. For up-to-date information on Veeva Systems' service status, see the Veeva Trust Site . If you have any further questions, please submit a ticket with Veeva Product Support .
Major August 4, 2026 Vault Performance Degradation on POD VV1-1090 & VV1-22 47m Veeva CDMS, Veeva CDMS, CDMS-US, CDMS-US and 8 more
Started Aug 04, 2026, 08:45 AM UTC· resolved Aug 04, 2026, 09:32 AM UTC
- investigating Aug 04, 2026, 08:45 AM UTC
Veeva Vault POD VV1-1090 is currently experiencing intermittent degraded performance. Veeva engineering teams are working to return the service to normal as quickly as possible.
- resolved Aug 04, 2026, 09:32 AM UTC
Affected Veeva Vault PODs are now fully available with all services operating normally.
Notice August 3, 2026 Veeva Vault Maintenance - MySQL 26R2.0 Upgrade – VV1-2, VV2-10, VV2-35, VV3-3099 and 228 more
Started Aug 03, 2026, 05:00 PM UTC· resolved Aug 03, 2026, 05:00 PM UTC
- investigating Aug 03, 2026, 05:00 PM UTC
Veeva Vault Release Notification The Veeva Vault MySQL system is scheduled to be upgraded to the latest release. There is no expected downtime however, a short service interruption may be experienced. What: MySQL 26R2.0 When: APAC - Monday, August 3 at 10:00 am PDT / August 4 at 2:00 am JST EU - Monday, August 3 at 2:00 pm PDT / 11:00 pm CEST US - Monday, August 3 at 6:00 pm PDT Estimated Duration: 90 minutes Affected PODs: Vault General Release PODs Click here to learn how to find your Vault's POD location. For up-to-date information on Veeva Systems' service status, see the Veeva Trust Site . If you have any further questions, please submit a ticket with Veeva Product Support .
Notice August 1, 2026 Veeva EDC Maintenance 26R2.0.5 - No expected downtime – VV2-2155, Veeva CDMS, VV1-17, CDMS-EU and 6 more
Started Aug 01, 2026, 03:00 AM UTC· resolved Aug 01, 2026, 03:00 AM UTC
- investigating Aug 01, 2026, 03:00 AM UTC
The Veeva EDC is scheduled to be upgraded to the latest maintenance release. There is no expected downtime, however, a short service interruption may be experienced. What: Veeva EDC 26R2.0.5 When: Friday, July 31, 8:00 PM PT Estimated Duration: 60 minutes Affected PODs: VV1-1216, VV1-17, VV2-2155, VV1-37, VV2-2152, VV3-3134 Please read the 26R2 Release Notes for additional release details.
Notice August 1, 2026 Veeva Maintenance Notification - SAML Certificate Rollover – VV2-2155, Veeva CDMS, VV1-4012, VV2-5017 and 352 more
Started Aug 01, 2026, 01:00 AM UTC· resolved Aug 01, 2026, 01:00 AM UTC
- investigating Aug 01, 2026, 01:00 AM UTC
Veeva Maintenance Notification Veeva Vault is scheduled to roll over the signing certificate used to sign SAML Single Sign-on requests and Spark Messaging connections. There is no expected downtime however user logins may be affected if proper action is not taken. IMPORTANT Customers are encouraged to test the new SAML certificate during the New Certificate Testing Period (starting July 17, 2026, at 7:00 pm PT and ending July 31, 2026, at 6:00 pm PT). Both the old and new SAML certificates are supported during the testing period and can be accessed through Vault Admin > Settings > SAML Profiles. At the end of the testing period, all SAML Profiles of all Vault Domains will be automatically switched to the new SAML certificate on July 31, 2026, at 6:00 pm PT . Additional details and guidance can be found in Vault Help. Changes to dates or times will be posted to Trust. If you have further questions, please submit a ticket with Veeva Product Support. UPDATE: This issue is closed. The new SSO Certificate was applied to Vault settings earlier than announced - see Trust post for information. Detailed SAML instructions and guidance remain available in Vault Help.
Major July 31, 2026 SSO Login Failures Across some Vault Environments 14h 27m VV1-1090, VV1-1127, VV1-1139, VV1-1158 and 1063 more
Started Jul 31, 2026, 03:00 AM UTC· resolved Jul 31, 2026, 05:27 PM UTC
- investigating Jul 31, 2026, 03:00 AM UTC
Investigating: SSO Login Failures Across some Vault Environments Issue Summary: We are currently investigating an issue where users are unable to log into Vault via Single Sign-On (SSO). This was caused by the new SSO Certificate being applied to Vault settings earlier than announced. (For reference, see Veeva Release Notes.) Immediate Workaround (Vault Admins): Vault Domain/System Administrators can restore user logins immediately by logging into Vault and reverting the Single Sign-On (SSO) Profile configuration back to the previous (old) certificate. Please reference https://rn.veevavault.help/en/gr/certificate-rollover/#rollback. We apologize for the disruption and will provide another update by 1:30 am PT as the engineering team is currently assessing if any further corrective action will be taken.
- monitoring Jul 31, 2026, 08:20 AM UTC
Latest Update: Our engineering team has completed their assessment, and no further action will be applied by Veeva. To avoid further disruption, the new SAML certificate will remain active on Vault configurations. Direct email communications have been sent regarding this incident and next steps. Restoring User Access (Immediate Workaround): Vault Domain Administrators can immediately restore login access for their users using one of two options: Option 1 (Complete Transition): Update your Identity Provider (IdP) configuration to trust the new SAML certificate. This will align your IdP with Vault's active setting and permanently resolve the issue. Option 2 (Revert Vault Setting): Log into Vault using local/non-SSO credentials and manually revert the SAML Profile configuration back to the previous (old) certificate under Admin > Settings > SAML Profiles. Detailed instructions and guidance remain available in Vault Help. If you are an administrator requiring login assistance or support with your SAML configuration, please submit a high-priority ticket with Veeva Product Support. We sincerely apologize for the disruption caused by this premature update. This ticket will be closed on 7/31 at 10:00 am PT.
- resolved Jul 31, 2026, 05:27 PM UTC
Issue is closed.
Major July 30, 2026 Performance Degradation affecting Vault CRM in US Region 40m VCRM-US PROD, VV1-4018, Vault CRM, VV1-4006 and 74 more
Started Jul 30, 2026, 05:25 PM UTC· resolved Jul 30, 2026, 06:05 PM UTC
- investigating Jul 30, 2026, 05:25 PM UTC
Vault CRM Online functionality in the US Region are currently experiencing intermittent degraded performance. Offline devices will continue to work as expected, however, sync errors may occur and self resolve once the servers are healthy. Veeva engineering teams are working to return the service to normal as quickly as possible expecting to be resolved shortly
- resolved Jul 30, 2026, 06:05 PM UTC
This issue is resolved. All US servers are working as expected
Major July 29, 2026 Veeva CRM Multichannel Jobs Failing 3h 6m Veeva MultiChannel & Integrations, MC-01, MC-20, MC-30 and 12 more
Started Jul 29, 2026, 09:00 PM UTC· resolved Jul 30, 2026, 12:06 AM UTC
- investigating Jul 29, 2026, 09:00 PM UTC
Veeva CRM team has noticed an increased amount of Multichannel jobs failing. Engineering is investigating the issue.
- resolved Jul 30, 2026, 12:06 AM UTC
Incident has been resolved.
Notice July 28, 2026 Veeva Maintenance - MySQL 26R2.0 Upgrade – Veeva Vault, Vault-US PODs, Vault-EU PODs, Vault-AP PODs and 40 more
Started Jul 28, 2026, 02:00 PM UTC· resolved Jul 28, 2026, 02:00 PM UTC
- investigating Jul 28, 2026, 02:00 PM UTC
Veeva Release Notification The Veeva Vault MySQL system is scheduled to be upgraded to the latest release. There is no expected downtime however, a short service interruption may be experienced. What: MySQL 26R2.0 Estimated Duration: 60 minutes When & Affected PODs Safety Limited Release PODs - Tuesday, July 28 at 7:00 am JST/4:00 pm CEST/11:00 pm JST: VV-1053, VV2-2132, VV3-3123 Early POD US/EU - Tuesday, July 28 at 6:00 pm PDT: VV1-1206 LIMS Limited Release PODs - Tuesday, July 28 at 6:00 pm PDT: VV1-1184 RegOne Limited Release PODs - Tuesday, July 28 at 7:00 pm PDT/4:00 am CEST: VV1-1078, VV2-2133 Click here to learn how to find your Vault's POD location. For up-to-date information on Veeva Systems' service status, see the Veeva Trust Site . If you have any further questions, please submit a ticket with Veeva Product Support .
Major July 26, 2026 Vault Service Disruption on POD VV1-20 1h 10m VV1-20, VV1-20, Veeva Vault, Vault-US PODs and 2 more
Started Jul 26, 2026, 07:04 PM UTC· resolved Jul 26, 2026, 08:14 PM UTC
- identified Jul 26, 2026, 07:04 PM UTC
Veeva Vault POD VV1-20 is currently experiencing a service disruption. Veeva engineering teams are working to return the service to normal as quickly as possible.
- resolved Jul 26, 2026, 08:14 PM UTC
Affected Veeva Vault PODs are now fully available with all services operating normally.
Notice July 24, 2026 Veeva Maintenance - Renditions Service 26R2.0 Upgrade – VV1-1090, VV1-1127, VV1-1139, VV1-1158 and 352 more
Started Jul 24, 2026, 03:00 PM UTC· resolved Jul 24, 2026, 03:00 PM UTC
- investigating Jul 24, 2026, 03:00 PM UTC
Veeva Release Notification The Veeva Vault Renditions Service is scheduled to be upgraded to the latest release. No downtime is expected but users may experience a momentary disruption. What: Veeva Vault Renditions Upgrade - 26R2.0 When: Friday, July 24 at 8:00 am PDT/5:00 pm CEST (July 25 at 12:00 midnight JST) Estimated Duration: 90 minutes Affected PODs: Vault PODs Click here to learn how to find your Vault's POD location. For up-to-date information on Veeva Systems' service status, see the Veeva Trust Site. If you have any further questions, please submit a ticket with Veeva Product Support.
Notice July 23, 2026 Veeva EDC Maintenance 26R1.0.35 - No expected downtime – VV1-1161, VV1-1216, CDMS-AP, VV3-3121 and 138 more
Started Jul 23, 2026, 02:00 AM UTC· resolved Jul 23, 2026, 02:00 AM UTC
- investigating Jul 23, 2026, 02:00 AM UTC
The Veeva EDC is scheduled to be upgraded to the latest maintenance release. There is no expected downtime, however, a short service interruption may be experienced. What: Veeva EDC 26R1.0.35 When: Wednesday, July 22, 7:00 PM PT Estimated Duration: 60 minutes Affected PODs: VV1-22, VV1-1090, VV1-1127, VV1-1139, VV1-1148, VV1-1159, VV1-1161, VV1-1174, VV1-1175, VV1-1193, VV1-1194, VV1-1204, VV1-1215, VV1-1216, VV1-1217, VV1-1222, VV1-1223, VV1-1225, VV2-2092, VV2-2142, VV2-2163, VV2-2164, VV2-2165, VV3-3121, VV3-3136 Please read the 26R1 Release Notes for additional release details.
Notice July 23, 2026 Veeva EDC Maintenance 26R1.4.7 - No expected downtime – CDMS-AP, CDMS-US, CDMS-EU, Veeva CDMS and 41 more
Started Jul 23, 2026, 02:00 AM UTC· resolved Jul 23, 2026, 02:00 AM UTC
- investigating Jul 23, 2026, 02:00 AM UTC
The Veeva EDC is scheduled to be upgraded to the latest maintenance release. There is no expected downtime, however, a short service interruption may be experienced. What: Veeva EDC 26R1.4.7 When: Wednesday, July 22, 7:00 PM PT Estimated Duration: 60 minutes Affected PODs: VV1-17, VV2-2155, VV1-37, VV2-2152, VV3-3134 Please read the 26R1 Release Notes for additional release details.
Notice July 23, 2026 Veeva Vault Maintenance - Authentication Server 26R2.0 Upgrade – VV1-1161, VV2-5019, SiteVault-EU, VCRMA-US SBX and 1646 more
Started Jul 23, 2026, 12:00 AM UTC· resolved Jul 23, 2026, 12:00 AM UTC
- investigating Jul 23, 2026, 12:00 AM UTC
Veeva Vault Maintenance Notification The Veeva Vault Authentication Service is scheduled to be upgraded to the latest release. No downtime is expected but users may experience a momentary disruption. What: Veeva Vault Authentication Server 26R2.0 Upgrade When: Wednesday, July 22 at 5:00 pm PDT (July 23 at 2:00 am CEST / 9:00 am JST) Estimated Duration: 120 minutes Affected PODs: Vault PODs Click here to learn how to find your Vault's POD location. For up-to-date information on Veeva Systems' service status, see the Veeva Trust Site. If you have any further questions, please submit a ticket with Veeva Product Support.
Major July 21, 2026 Vault Service Disruption on POD VV2-2075 17m Vault-EU PODs, Veeva Vault, Veeva Vault, Vault-EU PODs and 6 more
Started Jul 21, 2026, 03:33 PM UTC· resolved Jul 21, 2026, 03:50 PM UTC
- identified Jul 21, 2026, 03:33 PM UTC
Veeva Vault POD VV2-2075 is currently experiencing a service disruption. Veeva engineering teams are working to return the service to normal as quickly as possible.
- resolved Jul 21, 2026, 03:50 PM UTC
Affected Veeva Vault PODs are now fully available with all services operating normally.
Major July 21, 2026 RTSM Outage 41m Veeva RTSM, Veeva RTSM on Prem, Veeva RTSM, Veeva RTSM on AWS and 5 more
Started Jul 21, 2026, 01:41 AM UTC· resolved Jul 21, 2026, 02:22 AM UTC
- identified Jul 21, 2026, 01:41 AM UTC
There was a brief reported RTSM outage on (07/20/2026) for studies outside of the Global Protect VPN. The issue was quickly resolved and access to all studies has been restored Approximate Start Time: 09:41 PM Eastern Time on 20 July 2026 Approximate End Time: 10:22 PM Eastern Time on 20 July 2026 Description: Production Servers became unreachable to users outside of GlobalProtect VPN Current State: Resolved
- resolved Jul 21, 2026, 02:22 AM UTC
Affected Veeva RTSM services are now fully available, with all services operating normally.
Major July 20, 2026 Vault Service Disruption on POD VV2-2098 12m VV2-2098, Vault-EU PODs, Veeva Vault, Veeva Vault and 9 more
Started Jul 20, 2026, 01:15 PM UTC· resolved Jul 20, 2026, 01:27 PM UTC
- identified Jul 20, 2026, 01:15 PM UTC
Veeva Vault POD VV2-2098 is currently experiencing a service disruption. Veeva engineering teams are working to return the service to normal as quickly as possible.
- resolved Jul 20, 2026, 01:27 PM UTC
Affected Veeva Vault PODs are now fully available with all services operating normally.
Notice July 17, 2026 CDB Data Workbench Maintenance 26R1.0.35 HF- No expected downtime – cdb-1, cdb-101, cdb-201, cdb-3 and 22 more
Started Jul 17, 2026, 02:00 AM UTC· resolved Jul 17, 2026, 02:00 AM UTC
- investigating Jul 17, 2026, 02:00 AM UTC
There is a 26R1.0.35 maintenance release scheduled for the CDB Data Workbench on July 16th at 7:00 PM PT for CDB PODs: CDB-1, CDB-3, CDB-5, CDB-7, CDB-9, CDB-11, CDB-13, CDB-15, CDB-17, CDB-101, CDB-103, CDB-105, CDB-201, CDB-203, CDB-301, CDB-303, CDB-305, CDB-307, CDB-309, CDB-311, CDB-313, CDB-315 Approximate duration is 1 hr with no expected downtime. Scheduled jobs running during this window will need to be rerun. Please read the 26R1 Release Notes for additional release details.
Major July 15, 2026 Vault Performance Degradation on POD VV2-29, VV2-30, VV2-2130, VV2-5018, VV2-5022 27m Veeva Vault, VCRM-EU SBX, Veeva Vault, Vault-EU PODs and 32 more
Started Jul 15, 2026, 10:05 PM UTC· resolved Jul 15, 2026, 10:32 PM UTC
- investigating Jul 15, 2026, 10:05 PM UTC
Veeva Vault POD VV2-29, VV2-30, VV2-2130, VV2-5018, VV2-5022 is currently experiencing intermittent degraded performance. Veeva engineering teams are working to return the service to normal as quickly as possible.
- resolved Jul 15, 2026, 10:32 PM UTC
Affected Veeva Vault PODs are now fully available with all services operating normally.
Notice July 13, 2026 Veeva Vault 26R2 Self-Serve Prerelease Program - All General Release Production Vaults – eCOA Vault-US, VV1-1150, VV1-1176, VV2-2098 and 424 more
Started Jul 13, 2026, 01:00 PM UTC· resolved Jul 13, 2026, 01:00 PM UTC
- investigating Jul 13, 2026, 01:00 PM UTC
Veeva Vault Self-Serve Prerelease Program The 26R2 Vault self-serve prerelease functionality has been enabled for all General Release production Vaults. If you don't have a production Vault, prerelease capability has been enabled on your sandbox Vaults. Visit the About the 26R2 Release for important dates, the latest Release Impact Assessment, and information about the Self-Serve Prerelease program. The What's New in 26R2 and the Latest Announcements are also available. The 26R2 Veeva Vault Prerelease Program will conclude on September 7, 2026. Click here to learn how to find your Vault's POD location. For up-to-date information on Veeva Systems' service status, see the Veeva Trust Site. If you have further questions, please submit a ticket with Veeva Product Support.
Major July 12, 2026 Veeva Crossix Measurement Suite - Scheduled Maintenance 18m Veeva Crossix
Started Jul 12, 2026, 11:52 AM UTC· resolved Jul 12, 2026, 12:10 PM UTC
- identified Jul 12, 2026, 11:52 AM UTC
There is scheduled maintenance for the Crossix Measurement Suite on Sunday, January 12 at 2:00 pm EST.The approximate duration of the release will be 60 minutes during which the Crossix Measurement Suite and Crossix Data Stream may be unavailable.
- resolved Jul 12, 2026, 12:10 PM UTC
Scheduled Maintenance closed.
Notice July 10, 2026 Health Canada Gateway Service Disruption 3d 7h Vault-EU PODs, VV2-2063, Veeva Vault, Vault-US PODs and 24 more
Started Jul 10, 2026, 07:00 AM UTC· resolved Jul 13, 2026, 02:30 PM UTC
- investigating Jul 10, 2026, 07:00 AM UTC
Health Canada is currently experiencing a service disruption. Veeva engineering teams reached out to the Health Authority to report the disruption with the aim of restoring the service to normality as quickly as possible.
- resolved Jul 10, 2026, 10:20 PM UTC
The Health Canada service disruption is ongoing and users are continuing to see intermittent submission failures. if you require additional updates on this Health Canada disruption, please contact Health Canada directly.
- resolved Jul 13, 2026, 02:30 PM UTC
The Health Canada service disruption is resolved. The issues have been resolved and the gateway is now fully operational. The FDA sent an email on Friday to all NextGen users notifying that the Health Canada gateway was working again.
Notice July 10, 2026 Veeva EDC Maintenance 26R1.4.5 - No expected downtime – CDMS-US, Veeva CDMS, CDMS-EU, CDMS-AP and 5 more
Started Jul 10, 2026, 03:00 AM UTC· resolved Jul 10, 2026, 03:00 AM UTC
- investigating Jul 10, 2026, 03:00 AM UTC
The Veeva EDC is scheduled to be upgraded to the latest maintenance release. There is no expected downtime, however, a short service interruption may be experienced. What: Veeva EDC 26R1.4.5 When: Wednesday, July 9, 8:00 PM PT Estimated Duration: 60 minutes Affected PODs: VV1-17, VV2-2155, VV1-37, VV2-2152, VV3-3134 Please read the 26R1 Release Notes for additional release details.
Notice July 10, 2026 CDB Data Workbench Maintenance 26R1.4.5 HF- No expected downtime – CDMS-US, cdb-3002, cdb-2002, cdb-2004 and 5 more
Started Jul 10, 2026, 02:00 AM UTC· resolved Jul 10, 2026, 02:00 AM UTC
- investigating Jul 10, 2026, 02:00 AM UTC
There is a 26R1.4.5 maintenance release scheduled for the CDB Data Workbench on July 9th at 7:00 PM PT for CDB PODs: CDB- 1002, CDB- 2004, CDB- 1004, CDB- 2002, CDB- 3002 Approximate duration is 1 hr with no expected downtime. Scheduled jobs running during this window will need to be rerun. Please read the 26R1 Release Notes for additional release details.
Notice July 10, 2026 Veeva EDC Maintenance 26R1.0.33 - No expected downtime – CDMS-US, VV3-3121, VV2-2092, VV3-3136 and 24 more
Started Jul 10, 2026, 02:00 AM UTC· resolved Jul 10, 2026, 02:00 AM UTC
- investigating Jul 10, 2026, 02:00 AM UTC
The Veeva EDC is scheduled to be upgraded to the latest maintenance release. There is no expected downtime, however, a short service interruption may be experienced. What: Veeva EDC 26R1.0.33 When: Thursday, July 09, 7:00 PM PT Estimated Duration: 60 minutes Affected PODs: VV1-22, VV1-1090, VV1-1127, VV1-1139, VV1-1148, VV1-1159, VV1-1161, VV1-1174, VV1-1175, VV1-1193, VV1-1194, VV1-1204, VV1-1215, VV1-1216, VV1-1217, VV1-1222, VV1-1223, VV1-1225, VV2-2092, VV2-2142, VV2-2163, VV2-2164, VV2-2165, VV3-3121, VV3-3136 Please read the 26R1 Release Notes for additional release details.