Veeva experienced a major incident on July 21, 2026 affecting Veeva RTSM and Veeva RTSM on Prem and 1 more component, lasting 41m. The incident has been resolved; the full update timeline is below.
Affected components
Veeva RTSMVeeva RTSM on PremVeeva RTSMVeeva RTSM on AWSVeeva RTSMVeeva RTSM on AWSVeeva RTSM on PremVeeva RTSM on AWSVeeva RTSM on Prem
Update timeline
- identified Jul 21, 2026, 01:41 AM UTC
There was a brief reported RTSM outage on (07/20/2026) for studies outside of the Global Protect VPN. The issue was quickly resolved and access to all studies has been restored Approximate Start Time: 09:41 PM Eastern Time on 20 July 2026 Approximate End Time: 10:22 PM Eastern Time on 20 July 2026 Description: Production Servers became unreachable to users outside of GlobalProtect VPN Current State: Resolved
- resolved Jul 21, 2026, 02:22 AM UTC
Affected Veeva RTSM services are now fully available, with all services operating normally.