Veeva experienced a notice incident on July 10, 2026 affecting Vault-EU PODs and VV2-2063 and 1 more component, lasting 3d 7h. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Jul 10, 2026, 07:00 AM UTC
Health Canada is currently experiencing a service disruption. Veeva engineering teams reached out to the Health Authority to report the disruption with the aim of restoring the service to normality as quickly as possible.
- resolved Jul 10, 2026, 10:20 PM UTC
The Health Canada service disruption is ongoing and users are continuing to see intermittent submission failures. if you require additional updates on this Health Canada disruption, please contact Health Canada directly.
- resolved Jul 13, 2026, 02:30 PM UTC
The Health Canada service disruption is resolved. The issues have been resolved and the gateway is now fully operational. The FDA sent an email on Friday to all NextGen users notifying that the Health Canada gateway was working again.