Veeva incident
Veeva Maintenance Notification - SAML Certificate Rollover
Veeva experienced a notice incident on August 1, 2026 affecting VV2-2155 and Veeva CDMS and 1 more component, lasting —. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Aug 01, 2026, 01:00 AM UTC
Veeva Maintenance Notification Veeva Vault is scheduled to roll over the signing certificate used to sign SAML Single Sign-on requests and Spark Messaging connections. There is no expected downtime however user logins may be affected if proper action is not taken. IMPORTANT Customers are encouraged to test the new SAML certificate during the New Certificate Testing Period (starting July 17, 2026, at 7:00 pm PT and ending July 31, 2026, at 6:00 pm PT). Both the old and new SAML certificates are supported during the testing period and can be accessed through Vault Admin > Settings > SAML Profiles. At the end of the testing period, all SAML Profiles of all Vault Domains will be automatically switched to the new SAML certificate on July 31, 2026, at 6:00 pm PT . Additional details and guidance can be found in Vault Help. Changes to dates or times will be posted to Trust. If you have further questions, please submit a ticket with Veeva Product Support. UPDATE: This issue is closed. The new SSO Certificate was applied to Vault settings earlier than announced - see Trust post for information. Detailed SAML instructions and guidance remain available in Vault Help.