Veeva incident
SSO Login Failures Across some Vault Environments
Veeva experienced a major incident on July 31, 2026 affecting VV1-1090 and VV1-1127 and 1 more component, lasting 14h 27m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Jul 31, 2026, 03:00 AM UTC
Investigating: SSO Login Failures Across some Vault Environments Issue Summary: We are currently investigating an issue where users are unable to log into Vault via Single Sign-On (SSO). This was caused by the new SSO Certificate being applied to Vault settings earlier than announced. (For reference, see Veeva Release Notes.) Immediate Workaround (Vault Admins): Vault Domain/System Administrators can restore user logins immediately by logging into Vault and reverting the Single Sign-On (SSO) Profile configuration back to the previous (old) certificate. Please reference https://rn.veevavault.help/en/gr/certificate-rollover/#rollback. We apologize for the disruption and will provide another update by 1:30 am PT as the engineering team is currently assessing if any further corrective action will be taken.
- monitoring Jul 31, 2026, 08:20 AM UTC
Latest Update: Our engineering team has completed their assessment, and no further action will be applied by Veeva. To avoid further disruption, the new SAML certificate will remain active on Vault configurations. Direct email communications have been sent regarding this incident and next steps. Restoring User Access (Immediate Workaround): Vault Domain Administrators can immediately restore login access for their users using one of two options: Option 1 (Complete Transition): Update your Identity Provider (IdP) configuration to trust the new SAML certificate. This will align your IdP with Vault's active setting and permanently resolve the issue. Option 2 (Revert Vault Setting): Log into Vault using local/non-SSO credentials and manually revert the SAML Profile configuration back to the previous (old) certificate under Admin > Settings > SAML Profiles. Detailed instructions and guidance remain available in Vault Help. If you are an administrator requiring login assistance or support with your SAML configuration, please submit a high-priority ticket with Veeva Product Support. We sincerely apologize for the disruption caused by this premature update. This ticket will be closed on 7/31 at 10:00 am PT.
- resolved Jul 31, 2026, 05:27 PM UTC
Issue is closed.