Veeva incident

Performance Degradation affecting Vault CRM in US Region

Major Resolved View vendor source →

Veeva experienced a major incident on July 30, 2026 affecting VCRM-US PROD and VV1-4018 and 1 more component, lasting 40m. The incident has been resolved; the full update timeline is below.

Started
Jul 30, 2026, 05:25 PM UTC
Resolved
Jul 30, 2026, 06:05 PM UTC
Duration
40m
Detected by Pingoru
Jul 30, 2026, 05:25 PM UTC

Affected components

VCRM-US PRODVV1-4018Vault CRMVV1-4006VV1-4000VV1-4005VV1-4027VV1-4022VV1-4019VV1-4029

Update timeline

  1. investigating Jul 30, 2026, 05:25 PM UTC

    Vault CRM Online functionality in the US Region are currently experiencing intermittent degraded performance. Offline devices will continue to work as expected, however, sync errors may occur and self resolve once the servers are healthy. Veeva engineering teams are working to return the service to normal as quickly as possible expecting to be resolved shortly

  2. resolved Jul 30, 2026, 06:05 PM UTC

    This issue is resolved. All US servers are working as expected