Is VanillaSoft down?

We are currently investigating reports that some customers are unable to log in to the VanillaSoft CRM platform. Users may also experience the platform becoming unresponsive or receiving errors while attempting to access the application. Our Engineering and Operations teams are actively investigating the root cause and are working to restore full service as quickly as possible. We understand the impact this is having on your business and sincerely apologize for the disruption. We will provide another update as soon as additional information becomes available. Next Update: Within 30 minutes, or sooner if significant progress is made.

Our engineering team has confirmed that the latency issues affecting the VanillaSoft CRM platform have been resolved. Platform performance has returned to normal, and we will continue to monitor the environment to ensure ongoing stability. If you continue to experience any performance issues, please contact Customer Support so we can investigate further. Thank you for your patience and understanding while we worked to resolve this issue.

Our engineering team has confirmed that the latency issues affecting the VanillaSoft CRM platform have been resolved.

We are currently investigating reports that some clients are experiencing issues logging into VanillaSoft or navigating within the application after logging in. Our Engineering and Operations teams are actively working to identify the root cause and restore normal service as quickly as possible. We understand the impact this may have on your business and appreciate your patience while our teams investigate. We will provide another update as soon as more information becomes available. Next Update: Within 30 minutes, or sooner if new information becomes available. Thank you for your patience and understanding.

We have confirmed that users are once again able to log in to VanillaSoft. While access to the platform has been restored, some users may continue to experience intermittent latency or slower-than-normal performance as our Engineering team continues to work toward a full resolution. We appreciate your patience as we monitor the environment and implement additional improvements. We will provide another update as soon as more information becomes available.

Our Engineering team has implemented changes that have restored the affected services. At this time: Log in to VanillaSoft has been restored. Contact navigation and search functionality have been restored. We will continue to closely monitor the environment, as some users may still experience intermittent latency while we ensure the platform remains stable. Thank you for your patience and understanding while we worked to restore service. Further updates will be provided if there are any significant changes.

Our Engineering team has confirmed that the issues affecting login, contact navigation, search functionality, and intermittent latency have been fully resolved. We will continue to monitor the environment to ensure ongoing platform stability, but at this time all services are operating normally. If you continue to experience any issues, please contact Customer Support for assistance. Thank you for your patience and understanding while we worked to resolve this incident.

We are currently investigating reports of slowness and latency affecting some customers on the VanillaSoft platform. Customers may experience: Slow page loads while navigating the application. Delays when opening records, lists, or campaigns. Increased response times when performing actions such as saving records, changing statuses, or completing other workflow activities. Occasional timeout messages or actions taking longer than expected to complete. Our Engineering and Infrastructure teams are actively investigating the issue and working to restore normal performance as quickly as possible. We will provide additional updates as more information becomes available. Thank you for your patience and understanding.

Our Engineering and Infrastructure teams continue to actively investigate the performance issues affecting the VanillaSoft platform. Customers may still experience intermittent slowness, increased latency while navigating the application, and delays when performing actions such as saving records or updating information. The team is actively analyzing the underlying cause and implementing corrective measures to restore normal performance as quickly as possible. We appreciate your patience and will provide another update as soon as additional information becomes available.

Our Engineering and Infrastructure teams continue to actively investigate the performance issues impacting the VanillaSoft platform. At this time, the platform remains functional; however, customers may continue to experience slowness, increased latency while navigating the application, and delays when performing actions. We understand the impact these performance issues are having on your operations and appreciate your patience as we work toward a resolution. There is currently no estimated time to resolution (ETA). Our teams are treating this as a high priority and are working as quickly as possible to identify the root cause and restore normal platform performance. We will continue to provide updates as soon as new information becomes available.

Our Engineering and Infrastructure teams continue to actively investigate the performance issues impacting the VanillaSoft platform. At this time, the platform remains functional; however, customers may continue to experience slowness, increased latency while navigating the application, and delays when performing actions. We understand the impact these performance issues are having on your operations and appreciate your patience as we work toward a resolution. There is currently no estimated time to resolution (ETA). Our teams are treating this as a high priority and are working as quickly as possible to identify the root cause and restore normal platform performance. We will continue to provide updates as soon as new information becomes available.

Our Engineering and Infrastructure teams have identified the root cause of the performance issues affecting the VanillaSoft platform. The team is currently deploying a fix to restore normal platform performance. During this time, customers may continue to experience intermittent slowness and increased latency while navigating the application and performing actions. We understand the impact this incident has had on your business and appreciate your patience while we work to fully resolve the issue. We will provide another update once the deployment has been completed or if there are any significant changes. Thank you for your continued patience and understanding.

Tonight, the team will be deploying an update to the Vanillasoft database. To safely implement these upgrades, we will need to take Vanillasoft offline temporarily. During this 20-minute maintenance window, the entire Vanillasoft platform will be unavailable. Maintenance Window Date: Monday, July 20th Start: 11:50 pm EDT | 8:50 pm PDT End: 12:10 am EDT (Tuesday) | 9:10 pm PDT This maintenance will address the slowdowns experienced following the weekend update. We apologize for the interruption in services. We appreciate your continued partnership.

A fix was successfully deployed overnight to address the latency and performance issues affecting the VanillaSoft platform. Performance has returned to normal, and our Engineering and Infrastructure teams will continue to closely monitor the platform to ensure ongoing stability. If you continue to experience any issues, please contact our Customer Support team so we can investigate promptly. Thank you for your patience and understanding throughout this incident.

The performance incident affecting the VanillaSoft platform has been fully resolved. Following the successful deployment of the fix and a period of monitoring, platform performance has remained stable and the latency and slowness issues have been resolved. If you experience any unexpected issues related to this incident, please contact our Customer Support team and we will be happy to assist. We sincerely apologize for the disruption this issue caused and thank you for your patience and understanding while we worked to restore normal service.

We are currently investigating reports of slowness and increased latency affecting a subset of VanillaSoft clients. Some users may experience slower-than-normal performance, timeout errors, or receive the message: "VanillaSoft cannot respond right now. Please try again later." Our Development and Engineering teams are actively investigating the root cause and working to restore normal performance as quickly as possible. We understand the impact this may have on your operations and appreciate your patience while we work toward a resolution. Status: Investigating Impact: Some clients may experience intermittent performance degradation and timeout errors. Next Update: We will provide another update as soon as additional information becomes available or sooner if there is a significant change.

The performance degradation affecting a subset of VanillaSoft clients has now been resolved. Our Development and Engineering teams have implemented the necessary fixes, and service has returned to normal. Users should no longer experience the slowness, latency, timeout errors, or the message: "VanillaSoft cannot respond right now. Please try again later." We will continue to closely monitor the platform to ensure stability and promptly address any further issues should they arise. We sincerely apologize for any inconvenience this incident may have caused and appreciate your patience and understanding throughout the resolution process. Status: Resolved Impact: Service has been restored, and all systems are operating normally. Current Action: Ongoing monitoring to ensure continued platform stability.

Monitoring has been completed, and platform performance has remained stable. All services are operating normally. The previously reported slowness, latency, timeout errors, and "VanillaSoft cannot respond right now. Please try again later." messages have been fully resolved. We appreciate your patience while our Development and Engineering teams investigated and resolved the issue. Thank you for your understanding. Status: Resolved Impact: No customer impact. All systems are operating normally. Current Action: Incident closed.

We are currently experiencing a service disruption impacting our VoIP (Voice over IP) services. As a result, customers may experience: Inbound and outbound calling disruptions SMS message delivery delays or failures Voicemail Drop (VM Drop) service interruptions Our Engineering and Operations teams have been engaged and are actively investigating the root cause. This incident is being treated with the highest priority, and we are working diligently to restore full service as quickly as possible. We understand the impact this has on your business and sincerely apologize for the inconvenience. We will continue to provide updates as more information becomes available or as we make progress toward resolution. Current Status: Investigating Impact: VoIP Calling, SMS Deliverability, and VM Drops Priority: Critical Thank you for your patience and understanding while we work to resolve this issue.

The earlier service disruption impacting VoIP services, SMS deliverability, and VM Drops has been resolved. Our teams are continuing to monitor the environment to ensure services remain stable. If you are still experiencing issues, please contact our Customer Support team during regular business hours for assistance. Thank you for your patience while we worked to resolve this issue.

The service disruption impacting VoIP services, SMS deliverability, and VM Drops has now been fully resolved. All affected services have been restored and are operating normally. If you continue to experience any issues, please contact our Customer Support team during regular business hours so we can assist you. We sincerely apologize for the inconvenience and appreciate your patience and understanding while we worked to restore service.