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Official status page: https://status.vanillasoft.com · Polled every 5 minutes · 4 components tracked

Real-time VanillaSoft status, recent outages, and incident history — pulled directly from VanillaSoft's official status page at https://status.vanillasoft.com every 5 minutes. Pingoru tracks 4 VanillaSoft services and has captured 9 incidents in the last 90 days (96.25% uptime). Get email, Slack, Discord, or webhook alerts the moment VanillaSoft reports a new incident — free for 5 monitors, no credit card.

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VanillaSoft uptime 96.25% uptime · past 90 days
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Recent outages & incidents

Past 7 days
  1. VoIP-Clarity Platform-Calls not Routing, Calls Not Transferring, Click to Dial not Functioning for some of our clients
    Resolved 4h 58m
    Started Apr 22, 2026, 02:29 PM UTC · Resolved Apr 22, 2026, 07:27 PM UTC
    VanillaSoft VoIP/SMS
    5 updates · show timeline
    • investigating · Apr 22, 2026, 02:29 PM UTC

      We are currently investigating an issue impacting some clients on the Clarity platform. At this time, users may experience the following issues: Calls not routing to available agents Inability to transfer calls Click-to-dial functionality not working Our VoIP engineers are actively investigating the root cause and working to restore full service as quickly as possible. We apologize for the inconvenience this is causing and appreciate your patience and understanding. Please be assured this incident is being treated as a high priority.

    • investigating · Apr 22, 2026, 03:18 PM UTC

      Our VoIP engineers continue to actively investigate the issue impacting the Clarity platform. Clients may still experience the following issues: Calls not routing to available agents Inability to transfer calls Click-to-dial functionality not working At this time, we are still investigating the root cause and do not yet have an ETA for resolution. We sincerely apologize for the ongoing inconvenience and appreciate your continued patience and understanding. Please be assured this incident remains a high priority.

    • investigating · Apr 22, 2026, 05:23 PM UTC

      We would like to provide a further update regarding the ongoing issue impacting the Clarity platform. Call transfer and click-to-dial functionality have now been restored. Our teams are continuing to work on resolving the remaining issue affecting inbound call routing to available agents. We are actively investigating and working to restore full service as quickly as possible. At this time, there is still no confirmed ETA for full resolution. We apologize for the continued inconvenience and appreciate your patience and understanding. This incident remains a high priority.

    • monitoring · Apr 22, 2026, 06:33 PM UTC

      We are pleased to advise that inbound calls have now resumed and are flowing correctly. All previously reported service issues have now been addressed. Our teams will continue to closely monitor the platform to ensure stability. If you are still seeing issues with your inbound calls, please reach out to Customer Support so that we may address them real-time. We appreciate your patience and understanding throughout this incident and apologize for any inconvenience caused.

    • resolved · Apr 22, 2026, 07:27 PM UTC

      We are pleased to confirm that all previously reported issues impacting the Clarity platform have now been fully resolved. Services are operating normally, including inbound call routing, call transfers, and click-to-dial functionality. We sincerely apologize for the inconvenience caused and thank you for your patience and understanding throughout this incident.

    Latest: We are pleased to confirm that all previously reported issues impacting the Clarity platform have now been fully resolved. Services are operating normally, including inbound call r…

See the full VanillaSoft outage history

8 more incidents in the last 90 days, plus the full multi-year archive of per-service events and update timelines.

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Outage history

Past 30 days · 2 incidents
  • VoIP-Clarity Platform-Calls not Routing, Calls Not Transferring, Click to Dial not Functioning for some of our clients Resolved
    Started Apr 22, 2026, 02:29 PM UTC · Resolved Apr 22, 2026, 07:27 PM UTC · 4h 58m
  • Failed to Enable Error for some VoIP Users Resolved
    Started Apr 15, 2026, 09:39 PM UTC · Resolved Apr 16, 2026, 12:45 AM UTC · 3h 6m

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Frequently asked questions

What is VanillaSoft's uptime?
Over the last 90 days, VanillaSoft reported 96.25% uptime on its official status page. That figure is calculated from the public incident timeline at https://status.vanillasoft.com — each minute of degraded, partial-outage, or major-outage status counts against the total. Sign up to Pingoru free to see VanillaSoft's uptime history rolling forward in real time.
Has VanillaSoft had outages in 2026?
Yes — VanillaSoft has had 9 incidents reported on its official status page so far in 2026. The full timeline (start times, durations, components affected) is shown above on this page. Pingoru re-checks the status page every 5 minutes so the count stays current.
When was the last VanillaSoft outage?
The most recent VanillaSoft incident was "VoIP-Clarity Platform-Calls not Routing, Calls Not Transferring, Click to Dial not Functioning for some of our clients", which started on April 22, 2026 and was resolved on April 22, 2026. Pingoru captured this directly from https://status.vanillasoft.com. See the full incident card above for affected components and the update timeline.
How often does VanillaSoft have outages?
Based on the last 90 days, VanillaSoft averages 3.0 reported incidents per month on its official status page. Pingoru tracks each one with start time, duration, severity, and affected components — so you can see the pattern at a glance instead of digging through the vendor's archive.
Where is VanillaSoft's status page?
VanillaSoft's official status page is https://status.vanillasoft.com. Pingoru polls it every 5 minutes and renders the same data here, alongside every other cloud or SaaS provider you depend on — so you can spot multi-vendor incidents (e.g. AWS + Stripe + Cloudflare degrading at the same minute) without flipping between tabs.
Is VanillaSoft down right now?
VanillaSoft is up. Pingoru checks the official status page every 5 minutes and flips this headline the moment VanillaSoft reports a change. Current status is based on 4 tracked services.
How does Pingoru know if VanillaSoft is down?
We read https://status.vanillasoft.com directly, using VanillaSoft's own status page. If the vendor reports an incident, you see it within one check cycle — not after someone manually marks the page as down.
Where can I get notified when VanillaSoft has an outage?
Create a free Pingoru account and add VanillaSoft as a monitor. You can filter to specific services, pick severity thresholds, and route alerts via email, Slack, Discord, or a webhook.
VanillaSoft's status page says the service is up, but I'm having issues — what's wrong?
Three common reasons: • A real VanillaSoft incident that hasn't been acknowledged on their public status page yet — vendor status pages are updated manually and typically lag the first customer reports by 10–30 minutes. • A regional or account-scoped issue affecting a subset of customers — these rarely trigger a global status-page change. • A local problem: ISP / DNS / your own software. Try reproducing from a mobile data connection and from a different network to isolate. If you suspect a real VanillaSoft issue that isn't reflected yet, contact their support to escalate. Subscribing here means you get the alert the moment they do post an update.
Where does Pingoru get the official VanillaSoft status?
We use VanillaSoft's own status page at https://status.vanillasoft.com. Nothing is read in a way the vendor hasn't explicitly made public — we use the same data their own dashboard uses. So our data is as accurate as what you'd see loading the status page yourself, but rolled into one dashboard alongside every other service you depend on.
What does "Up" mean?
All tracked VanillaSoft components are reporting operational. No incidents are currently affecting service.

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