Is VanillaSoft down?

We are currently investigating an issue impacting some clients when attempting to place calls or perform voicemail drops. Affected users may receive a 503 error, preventing the call or voicemail drop from completing successfully. Our teams are actively investigating the issue and working to identify the underlying cause and restore normal functionality as quickly as possible. We apologize for the disruption and appreciate your patience while we work toward a resolution.

The issue impacting some clients with 503 errors when placing calls or performing voicemail drops has been resolved, and functionality has been restored. Our teams are continuing to monitor the environment closely to ensure services remain stable. We appreciate your patience and understanding while we worked to address this issue.

The issue that caused some clients to receive 503 errors when placing calls or performing voicemail drops has been fully resolved. Following restoration of service, our teams monitored the environment and confirmed that functionality remains stable and is operating as expected. We appreciate your patience and understanding while we worked to resolve this issue.

We are currently investigating reports that some VanillaSoft customers may be experiencing errors or increased latency while using the CRM. Our Engineering team is actively investigating to determine the underlying cause and assess the scope of impact. We will provide additional updates as more information becomes available.

The previously reported errors and latency affecting some VanillaSoft customers have been resolved, and normal CRM functionality has been restored. Our engineering team has confirmed that services are operating normally. We are continuing to closely monitor system performance to ensure stability. We appreciate your patience while our team worked to address this issue.

The previously reported errors and latency affecting some VanillaSoft customers have now been fully resolved. Our Engineering team has confirmed that CRM functionality and system performance have returned to normal. We appreciate your patience and understanding while our team worked to resolve this issue.

We are currently investigating reports that some clients are experiencing issues establishing outbound calls, including Failed to Establish messages and fast busy signals. Our teams are actively investigating the issue and working with our VoIP partners to identify the cause and restore normal calling functionality as quickly as possible. We apologize for the disruption and appreciate your patience. We will provide additional updates as more information becomes available.

Outbound calling functionality has been restored, and clients are now able to successfully place outbound calls. Our teams are continuing to monitor the environment closely to ensure calling remains stable. Thank you for your patience while we worked to address this issue. We will provide a final update once monitoring is complete.

The issue affecting outbound calling has been fully resolved. Clients are able to successfully place outbound calls, and functionality has remained stable throughout our monitoring period. Thank you for your patience and understanding while our teams worked to resolve this issue.

We are currently investigating reports that some clients are experiencing Failed to Establish calls, or issues placing outbound calls. Our engineers are looking into this and working on resolving this quickly. We apologize for the inconvenience and appreciate your patience while we working on a resolution.

Our engineers have confirmed that outbound dialing service issues have been resolved. We will continue to monitor for stability

The issues relating to failing to establish calls and outbound dialing are now resolved. We apologize for the inconvenience this outage has caused and thank you for your patience and understanding.

We are currently investigating reports of VanillaSoft responding slowly or becoming unresponsive for some users. Our teams are actively working to identify the cause and restore normal performance as quickly as possible. We apologize for the disruption and appreciate your patience. We will provide additional updates as more information becomes available.

Our engineers were able to quickly identify the root cause and implement the necessary changes to restore VanillaSoft to normal operation. Services are currently operational, and we are continuing to monitor performance closely to ensure stability. Thank you for your patience while we worked to resolve this issue. We will provide a final update once monitoring is complete.

The performance issue affecting VanillaSoft has been fully resolved. Following the changes implemented by our engineering team, the platform has remained stable and is operating normally. Thank you for your patience and understanding while we worked to resolve this issue.