VanillaSoft incident
VanillaSoft Performance Issues affecting some users
VanillaSoft experienced a major incident on August 21, 2026 affecting VanillaSoft Web Application, lasting 41m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Aug 21, 2026, 01:10 PM UTC
We are currently investigating reports of VanillaSoft responding slowly or becoming unresponsive for some users. Our teams are actively working to identify the cause and restore normal performance as quickly as possible. We apologize for the disruption and appreciate your patience. We will provide additional updates as more information becomes available.
- monitoring Aug 21, 2026, 01:19 PM UTC
Our engineers were able to quickly identify the root cause and implement the necessary changes to restore VanillaSoft to normal operation. Services are currently operational, and we are continuing to monitor performance closely to ensure stability. Thank you for your patience while we worked to resolve this issue. We will provide a final update once monitoring is complete.
- resolved Aug 21, 2026, 01:51 PM UTC
The performance issue affecting VanillaSoft has been fully resolved. Following the changes implemented by our engineering team, the platform has remained stable and is operating normally. Thank you for your patience and understanding while we worked to resolve this issue.