VanillaSoft incident
Vanillasoft.net Performance Issues-Unable to log into Vanillasoft
VanillaSoft experienced a critical incident on October 14, 2026 affecting VanillaSoft Web Application, lasting 1h 11m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Oct 14, 2026, 02:00 PM UTC
Issue Description: We are currently investigating an issue where some customers may experience difficulties logging into VanillaSoft or navigating within the platform. Affected customers may also encounter the following error message: msxml6.dll error '80072ee2' The operation timed out /web/includes/vsws.asp, line 80 Our Engineering and Development teams are actively investigating the issue to identify the root cause and restore normal functionality as quickly as possible. We apologize for the inconvenience and appreciate your patience while we work toward a resolution. We will provide additional updates as more information becomes available.
- investigating Oct 14, 2026, 02:12 PM UTC
Our Engineering and Development teams are continuing to investigate the issue affecting some customers' ability to log into or navigate within the VanillaSoft platform. We understand the impact this may have on your operations and are working diligently to identify the root cause and restore normal functionality. We apologize for the continued inconvenience and appreciate your patience. Stay Informed: For the latest updates, please visit our VanillaSoft Status Page (https://status.vanillasoft.com/) and select Subscribe to Updates to receive notifications as new information becomes available.
- monitoring Oct 14, 2026, 02:21 PM UTC
The VanillaSoft platform is now operational, and normal functionality has been restored. Customers should now be able to log in and navigate within the platform without experiencing the previously reported errors or timeouts. Our Engineering and Development teams will continue to monitor platform performance to ensure ongoing stability. We sincerely apologize for the disruption and appreciate your patience and understanding while our teams worked to restore service. For additional updates, please visit our VanillaSoft Status Page and subscribe to receive notifications.
- resolved Oct 14, 2026, 03:11 PM UTC
The previously reported issues affecting customer access and navigation within the VanillaSoft platform have been fully resolved. Our Engineering and Development teams have confirmed that the platform is operational and stable, with normal functionality restored. We sincerely apologize for any disruption this incident may have caused and appreciate your patience and understanding throughout the resolution process. Thank you for your continued trust in VanillaSoft.