VanillaSoft incident
Vanillasoft.net Performance - Website not responding/Unable to Log in
VanillaSoft experienced a critical incident on September 15, 2026 affecting VanillaSoft Web Application, lasting 3h 5m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Sep 15, 2026, 10:19 PM UTC
We are currently investigating an issue affecting **vanillasoft.net**, which is causing the website to be unresponsive for some users. Our teams are actively investigating the issue and working to restore normal service as quickly as possible. We apologize for the disruption and appreciate your patience. We will provide additional updates as more information becomes available.
- investigating Sep 15, 2026, 10:25 PM UTC
We are continuing to investigate the issue affecting vanillasoft.net, which remains unresponsive for some users. Our teams are actively working to identify the cause and restore normal service as quickly as possible. We appreciate your continued patience and apologize for the disruption. Additional updates will be provided as more information becomes available.
- monitoring Sep 15, 2026, 11:04 PM UTC
The issue affecting access to vanillasoft.net has been resolved, and normal service has been restored. Users should now be able to access VanillaSoft as expected. Our teams will continue to closely monitor the environment to ensure service remains stable. We apologize for the disruption and appreciate your patience while our teams worked to resolve the issue.
- resolved Sep 16, 2026, 01:25 AM UTC
The issues relating to our CRM are now resolved