VanillaSoft experienced a critical incident on October 8, 2026 affecting VanillaSoft VoIP/SMS, lasting 55m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Oct 08, 2026, 12:51 PM UTC
We are currently experiencing a service disruption affecting our VoIP services. Customers attempting to place outbound calls may encounter a “Failed to Establish” error message or receive a busy signal. Inbound calling functionality may also be impacted. Our teams are actively investigating the issue and working with our telephony provider to identify the root cause and restore normal service as quickly as possible. We apologize for the inconvenience and appreciate your patience as we work toward a resolution. We will provide further updates as more information becomes available.
- investigating Oct 08, 2026, 12:58 PM UTC
We continue to experience disruptions affecting both inbound and outbound VoIP calling services. Customers attempting to place outbound calls are encountering a “Failed to Establish” error, while inbound calls are receiving busy signals, impacting call routing and distribution. Our teams are actively investigating the issue in collaboration with our telephony provider and working to restore normal service as quickly as possible. We apologize for the continued disruption and appreciate your patience. Additional updates will be provided as more information becomes available.
- monitoring Oct 08, 2026, 01:14 PM UTC
The issues affecting our inbound and outbound VoIP calling services have now been resolved. Outbound dialing functionality has been restored, and inbound calls are no longer encountering busy signals. Call routing and distribution services have also returned to normal operation. Our teams will continue to closely monitor the services to ensure stability and confirm that all functionality remains operational. We sincerely apologize for the disruption and appreciate your patience and understanding while we worked toward a resolution.
- resolved Oct 08, 2026, 01:47 PM UTC
The disruption affecting our inbound and outbound VoIP calling services has been fully resolved. Outbound dialing, inbound calling, and call routing and distribution services have been restored to normal operation. Following a period of monitoring, we have confirmed that services are stable and functioning as expected. We sincerely apologize for any inconvenience this disruption may have caused and appreciate your patience and understanding while our teams worked to resolve the issue.