VanillaSoft incident
Call and Voicemail Drop Errors: 503 Errors
VanillaSoft experienced a critical incident on September 3, 2026 affecting VanillaSoft VoIP/SMS, lasting 26m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Sep 03, 2026, 04:02 PM UTC
We are currently investigating an issue impacting some clients when attempting to place calls or perform voicemail drops. Affected users may receive a 503 error, preventing the call or voicemail drop from completing successfully. Our teams are actively investigating the issue and working to identify the underlying cause and restore normal functionality as quickly as possible. We apologize for the disruption and appreciate your patience while we work toward a resolution.
- monitoring Sep 03, 2026, 04:17 PM UTC
The issue impacting some clients with 503 errors when placing calls or performing voicemail drops has been resolved, and functionality has been restored. Our teams are continuing to monitor the environment closely to ensure services remain stable. We appreciate your patience and understanding while we worked to address this issue.
- resolved Sep 03, 2026, 04:28 PM UTC
The issue that caused some clients to receive 503 errors when placing calls or performing voicemail drops has been fully resolved. Following restoration of service, our teams monitored the environment and confirmed that functionality remains stable and is operating as expected. We appreciate your patience and understanding while we worked to resolve this issue.