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Official status page: https://status.kustomer.com · Polled every 5 minutes · 56 components tracked

Real-time Kustomer status, recent outages, and incident history — pulled directly from Kustomer's official status page at https://status.kustomer.com every 5 minutes. Pingoru tracks 56 Kustomer services and has captured 5 incidents in the last 90 days (99.82% uptime). Get email, Slack, Discord, or webhook alerts the moment Kustomer reports a new incident — free for 5 monitors, no credit card.

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Kustomer uptime 99.82% uptime · past 90 days
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Recent outages & incidents

Past 7 days
  1. [DRAFTS] Internal API Errors (Prod1)
    Resolved 1h 44m
    Started Apr 24, 2026, 08:03 PM UTC · Resolved Apr 24, 2026, 09:47 PM UTC
    Channel - ChatChannel - Email
    5 updates · show timeline
    • monitoring · Apr 24, 2026, 08:03 PM UTC

      Kustomer has identified an event affecting Prod1 that may cause internal API errors and latency. Our team is currently working to implement a resolution. Please expect further updates within the next 30 minutes, and reach out to Kustomer support at [email protected] if you have additional questions or concerns.

    • monitoring · Apr 24, 2026, 08:32 PM UTC

      Kustomer has identified an event affecting Prod1 that may cause internal API errors and latency. Our team is currently working to implement a resolution. Please expect further updates within the next 30 minutes, and reach out to Kustomer support at [email protected] if you have additional questions or concerns.

    • monitoring · Apr 24, 2026, 09:02 PM UTC

      Kustomer has identified an event affecting Prod1 that may cause internal API errors and latency. Our team is currently working to implement a resolution. Please expect further updates within the next 30 minutes, and reach out to Kustomer support at [email protected] if you have additional questions or concerns.

    • monitoring · Apr 24, 2026, 09:31 PM UTC

      Kustomer has implemented an update to address an event affecting Prod1 that caused internal API errors and latency. Our team is currently monitoring this update to ensure the issue is fully resolved. Please expect further updates within the next 30 minutes, and reach out to Kustomer support at [email protected] if you have additional questions or concerns.

    • resolved · Apr 24, 2026, 09:47 PM UTC

      Kustomer has resolved an event affecting Prod1 that caused API errors and latency. To resolve this issue, our team has released an update. After careful monitoring, our team has determined that all affected areas are now fully restored. Please reach out to Kustomer support at [email protected] if you have additional questions or concerns.

    Latest: Kustomer has resolved an event affecting Prod1 that caused API errors and latency. To resolve this issue, our team has released an update. After careful monitoring, our team has de…

See the full Kustomer outage history

4 more incidents in the last 90 days, plus the full multi-year archive of per-service events and update timelines.

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Outage history

Past 30 days · 2 incidents
  • [DRAFTS] Internal API Errors (Prod1) Resolved
    Started Apr 24, 2026, 08:03 PM UTC · Resolved Apr 24, 2026, 09:47 PM UTC · 1h 44m
  • [Knowledge Base] [Custom Domains returning 500 error] [POD(s) AFFECTED] Resolved
    Started Apr 14, 2026, 02:44 PM UTC · Resolved Apr 14, 2026, 03:01 PM UTC · 16m

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Track Kustomer uptime & incident history

See 90 days of Kustomer uptime at a glance, with every past incident linked to its component and update timeline. Export the history as CSV or JSON for SLA reports, postmortems, or vendor evaluations — data your team actually needs, not marketing numbers.

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Frequently asked questions

What is Kustomer's uptime?
Over the last 90 days, Kustomer reported 99.82% uptime on its official status page. That figure is calculated from the public incident timeline at https://status.kustomer.com — each minute of degraded, partial-outage, or major-outage status counts against the total. Sign up to Pingoru free to see Kustomer's uptime history rolling forward in real time.
Has Kustomer had outages in 2026?
Yes — Kustomer has had 5 incidents reported on its official status page so far in 2026. The full timeline (start times, durations, components affected) is shown above on this page. Pingoru re-checks the status page every 5 minutes so the count stays current.
When was the last Kustomer outage?
The most recent Kustomer incident was "[DRAFTS] Internal API Errors (Prod1)", which started on April 24, 2026 and was resolved on April 24, 2026. Pingoru captured this directly from https://status.kustomer.com. See the full incident card above for affected components and the update timeline.
How often does Kustomer have outages?
Based on the last 90 days, Kustomer averages 1.7 reported incidents per month on its official status page. Pingoru tracks each one with start time, duration, severity, and affected components — so you can see the pattern at a glance instead of digging through the vendor's archive.
Where is Kustomer's status page?
Kustomer's official status page is https://status.kustomer.com. Pingoru polls it every 5 minutes and renders the same data here, alongside every other cloud or SaaS provider you depend on — so you can spot multi-vendor incidents (e.g. AWS + Stripe + Cloudflare degrading at the same minute) without flipping between tabs.
Is Kustomer down right now?
Kustomer is up. Pingoru checks the official status page every 5 minutes and flips this headline the moment Kustomer reports a change. Current status is based on 56 tracked services.
How does Pingoru know if Kustomer is down?
We read https://status.kustomer.com directly, using Kustomer's own status page. If the vendor reports an incident, you see it within one check cycle — not after someone manually marks the page as down.
Where can I get notified when Kustomer has an outage?
Create a free Pingoru account and add Kustomer as a monitor. You can filter to specific services, pick severity thresholds, and route alerts via email, Slack, Discord, or a webhook.
Kustomer's status page says the service is up, but I'm having issues — what's wrong?
Three common reasons: • A real Kustomer incident that hasn't been acknowledged on their public status page yet — vendor status pages are updated manually and typically lag the first customer reports by 10–30 minutes. • A regional or account-scoped issue affecting a subset of customers — these rarely trigger a global status-page change. • A local problem: ISP / DNS / your own software. Try reproducing from a mobile data connection and from a different network to isolate. If you suspect a real Kustomer issue that isn't reflected yet, contact their support to escalate. Subscribing here means you get the alert the moment they do post an update.
Where does Pingoru get the official Kustomer status?
We use Kustomer's own status page at https://status.kustomer.com. Nothing is read in a way the vendor hasn't explicitly made public — we use the same data their own dashboard uses. So our data is as accurate as what you'd see loading the status page yourself, but rolled into one dashboard alongside every other service you depend on.
What does "Up" mean?
All tracked Kustomer components are reporting operational. No incidents are currently affecting service.

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