Is Clari down?

We are currently investigating reports of intermittent access issues with the Clari platform. Customers may experience difficulty accessing the application or encounter slow performance. Our engineering team is actively working to resolve this issue. We will provide updates as more information becomes available.

Our engineering teams have resolved the issue and system performance is returning to normal. We are continuing to monitoring the fix.

After monitoring the issue for 3 hours, we have not seen any reoccurrences and the platform has been stable. A summary of the incident will be posted within the next three US business days.

At approximately 2026-07-27 13:15 UTC some users experienced long page load times and errors when trying to use the Clari application. The engineering team was able to determine that a problem with scaling some of our cloud-based services was the source of the problem and deployed a fix to restore system performance. Systems returned to normal operations as of 2026-07-27 15:30 UTC and no customer data was at risk during the outage.

Some customers may be experiencing issues with Clari Copilot call recordings in Zoom. Our engineering team is actively investigating.

Our engineering team is still actively investigating. The issue is impacting customers relying on web-based recorders for Zoom recordings. We will provide another update as soon as more information is available.

The impacted customers continue to see issues with web-based recorders on Zoom. Our engineering team is actively investigating with Zoom support and reviewing alternative paths for the impacted customers to resume recording functionality. We will provide another update as soon as more information is available.

The issue is still under investigation. Impacted customers continue to experience issues with web-based recorders on Zoom. Our investigation indicates that recent changes in Zoom’s platform behavior are preventing some recorders from joining customer meetings. Our engineering team is actively working with Zoom Support to resolve the issue. We will provide another update as soon as more information becomes available.

Our engineering teams have identified the issue and are implementing a fix.

We have published in-app guidance directing affected customers to reconnect their Zoom integration in Clari Copilot, allowing customers to restore Copilot's ability to record Zoom meetings.

We have worked with Zoom to resolve the issue affecting web-based recorders. Recordings are now functioning as expected. Our engineering team is monitoring the system, and we will provide another update if anything changes. For impacted customers, including those who previously reconnected their Zoom integration, no further action is needed. If you are still experiencing issues, please contact our support team.

We have confirmed the issue has been resolved for the impacted users. A summary of the incident will be posted within the next three US business days.

Starting at approximately 06:30 UTC on July 13, 2026, a change in Zoom's platform affected the ability of Clari Copilot's Zoom web recorder to join and record meetings. As a result, some customers were unable to record Zoom meetings in Copilot during the impacted period. This issue impacted only Zoom web-based recording; other recorder platforms were not affected. Meetings scheduled for recording during this period may not have been recorded. Upon identifying the issue, the Clari engineering team worked closely with Zoom to investigate the change, determine its impact, and implement the necessary mitigations. Zoom web recorder joins have returned to normal operation, and we confirmed full recovery by approximately 06:30 UTC on July 15, 2026. We are continuing to work with Zoom to better understand the change and to strengthen our integration so that similar platform changes can be handled more gracefully in the future.

Our engineering team is actively investigating.

We've spotted that something has gone wrong. We're currently investigating the issue, and will provide an update soon.

We are continuing to work on a fix for this issue.

We identified a few changes from the Copilot Infrastructure maintenance on Saturday June 20th that caused some recorders to fail. We have fixed the issue and are continuing to monitor the system. We will provide another update end of day tomorrow before we resolve this incident.

We have identified that we are not showing the consent page during call recordings. We are working on a fix and will provide an update as soon as the issue is resolved.

We have resolved the issue that was preventing the consent page from displaying during call recordings. We are continuing to monitor the system after the Copilot Infrastructure maintenance on Saturday June 20th and we will provide another update by the end of day tomorrow before we resolve this incident.

We are continuing to monitor this issue and will leave this incident open until the end of the day. If no further issues are observed by that time, we will resolve the incident. If you are continuing to see any issues with the Copilot platform please reach out to the Clari customer support team.

After monitoring Copilot performance throughout the day and not seeing any reoccurrence of the issues the Clari Engineering team is marking this incident as resolved.

Beginning around 08:23 UTC on 2026-06-22 some Clari Copilot customers experienced failures across Zoom, Google Meet, and Microsoft Teams that prevented calls from being recorded. The errors were traced back to the Copilot maintenance on 2026-06-20 and configuration changes that were not fully applied. The Clari Engineering team remediated the issue by applying the configuration changes and validating the changes. Call recording functionality was restored at approximately 18:40 UTC 2026-06-22. We continued to monitor the system for the next 24 hours to ensure that there were no further issues before resolving the incident.

Our engineering team is actively investigating the root cause across all three platforms. We're monitoring call recording success rates closely and will provide updates as we learn more.

We have confirmed the issue has been resolved for the impacted users. A summary of the incident will be posted within the next three US business days.

Beginning around 08:23 UTC on 2026-06-22 some Clari Copilot customers experienced failures across Zoom, Google Meet, and Microsoft Teams that prevented calls from being recorded. The errors were traced back to the Copilot maintenance on 2026-06-20 and configuration changes that were not fully applied. The Clari Engineering team remediated the issue by applying the configuration changes and validating the changes. Call recording functionality was restored at approximately 18:40 UTC 2026-06-22. We continued to monitor the system for the next 24 hours to ensure that there were no further issues before resolving the incident.

Clari is currently experiencing longer load times and errors than normal. Our engineering team is actively investigating the issue.

The engineering team is continuing to investigate the issue. At this time users may still be experiencing longer page load times or increased errors.

We have identified and fixed a problem that was overloading database queries and resulted in slow performance throughout the application. All systems should be functioning normally again.

At approximately 23:44 on 2026-06-05 UTC some Clari users experienced long page load times and errors when trying to use the application. The Clari Engineering team was able to determine that a database operation was continually executing and overloading one of the databases. Once the database call was stopped and the stuck connections were cleared, system performance was able to return to normal at around 04:33 on 2026-06-06 UTC.