Validis Outage History

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Validis had 14 outages in the last 2 years totaling 1074h 42m of downtime — averaging 0.6 incidents per month.

There were 14 Validis outages since September 23, 2025 totaling 1074h 42m of downtime. Each is summarised below — incident details, duration, and resolution information.

Source: https://status.validis.com

Minor August 11, 2026

Validis UK: SSO users experiencing login failures

Detected by Pingoru
Aug 11, 2026, 08:07 AM UTC
Resolved
Aug 11, 2026, 11:02 AM UTC
Duration
2h 54m
Affected: Validis UK
Timeline · 4 updates
  1. investigating Aug 11, 2026, 08:07 AM UTC

    We are aware of an issue preventing SSO users from logging in to Validis. Our technical team is investigating as an urgent priority. Users who access Validis portals with a username and password are unaffected. We apologise for the inconvenience and will continue to provide updates via this page

  2. monitoring Aug 11, 2026, 08:59 AM UTC

    A fix has now been implemented to address the issue, therefore SSO users should be able to log in to Validis. We will continue to monitor the system for stability.

  3. monitoring Aug 11, 2026, 09:02 AM UTC

    We are continuing to monitor for any further issues.

  4. resolved Aug 11, 2026, 11:02 AM UTC

    This incident has been resolved.

Read the full incident report →

Minor August 5, 2026

Validis UK: Validis Support

Detected by Pingoru
Aug 05, 2026, 11:53 AM UTC
Resolved
Aug 05, 2026, 04:38 PM UTC
Duration
4h 44m
Affected: Validis Help Centre
Timeline · 3 updates
  1. investigating Aug 05, 2026, 11:53 AM UTC

    We are aware of an issue that is preventing some emails sent to [email protected] from being received. Emails may be rejected or returned to the sender. Our team is investigating and working to restore normal delivery. If you need to reach the Validis Support Team while this is ongoing, please raise a ticket directly to our help center via the link below. https://support.validis.com/hc/en-gb/requests/new We apologise for any inconvenience.

  2. monitoring Aug 05, 2026, 12:10 PM UTC

    Following our investigation, the emails affected by this issue have now been released and delivery should begin to resume. We are continuing to monitor closely to confirm that email delivery to [email protected] has been fully restored, and will post a further update. If you still need to reach the Validis Support Team while we confirm this, please continue to raise a ticket via our help center: https://support.validis.com/hc/en-gb/requests/new

  3. resolved Aug 05, 2026, 04:38 PM UTC

    This incident has been resolved.

Read the full incident report →

Minor July 17, 2026

Validis UK: Reconciliation Parameters

Detected by Pingoru
Jul 17, 2026, 09:56 AM UTC
Resolved
Jul 17, 2026, 05:21 PM UTC
Duration
7h 24m
Affected: Validis UK
Timeline · 3 updates
  1. investigating Jul 17, 2026, 09:56 AM UTC

    We are currently aware of an issue where some admin users are unable to access the reconciliation parameters. Our technical team are investigating as a matter of urgency. We will continue to provide you updates via this status page. We apologise for any inconvenience caused.

  2. identified Jul 17, 2026, 11:28 AM UTC

    The issue has been identified and a fix is being implemented.

  3. resolved Jul 17, 2026, 05:21 PM UTC

    We have deployed a fix to address the issue.

Read the full incident report →

Minor June 22, 2026

Validis UK: Xero Invalid Scope Error

Detected by Pingoru
Jun 22, 2026, 11:26 AM UTC
Resolved
Jun 25, 2026, 08:37 AM UTC
Duration
2d 21h
Affected: Validis UKXero - Accounting API
Timeline · 5 updates
  1. investigating Jun 22, 2026, 11:26 AM UTC

    We are currently aware of an issue where some customers are unable to proceed with Xero uploads and receive an invalid scope error from xero. Our technical team are investigating as a matter of urgency. We will continue to provide you updates via this status page. We apologise for any inconvenience caused.

  2. investigating Jun 23, 2026, 08:32 AM UTC

    We are continuing to investigate the issue.

  3. identified Jun 24, 2026, 09:30 AM UTC

    The issue has been identified and a fix is being implemented.

  4. monitoring Jun 24, 2026, 02:01 PM UTC

    A fix has been implemented and we are monitoring the results.

  5. resolved Jun 25, 2026, 08:37 AM UTC

    This incident has been resolved.

Read the full incident report →

Major May 12, 2026

Validis UK: Sage Intacct Outage

Detected by Pingoru
May 12, 2026, 12:16 PM UTC
Resolved
May 18, 2026, 03:22 PM UTC
Duration
6d 3h
Affected: Validis UKSage Intacct
Timeline · 4 updates
  1. investigating May 12, 2026, 12:16 PM UTC

    We are currently aware of an issue for some customers where an outage at Sage Intacct is impacting some customers ability to share data. Our technical team are investigating as a matter of urgency. We will continue to provide you updates via this status page. We apologise for any inconvenience caused.

  2. identified May 14, 2026, 10:53 AM UTC

    Our technical team has identified the root cause of the issue and is actively working on implementing a fix. We will provide a further update as soon as the fix has been successfully deployed.

  3. monitoring May 15, 2026, 09:27 AM UTC

    We have deployed a fix addressing the issue currently impacting customers using Sage Intacct, therefore we recommend an attempt to upload their data. Meanwhile, our team is actively monitoring system stability to ensure the fix is performing as expected.

  4. resolved May 18, 2026, 03:22 PM UTC

    This incident has been resolved.

Read the full incident report →

Notice May 6, 2026

Validis UK: vClient Application Error

Detected by Pingoru
May 06, 2026, 01:02 PM UTC
Resolved
Jun 01, 2026, 08:16 AM UTC
Duration
25d 19h
Affected: Validis UK
Timeline · 4 updates
  1. investigating May 06, 2026, 01:02 PM UTC

    We are currently aware of an issue where some customers are affected by an error message whilst attempting to launch vClient during the uploading process. Our technical team are investigating as a matter of urgency. We will continue to provide you updates via this status page. We apologise for any inconvenience caused.

  2. identified May 07, 2026, 02:36 PM UTC

    The issue has been identified and the technical team are working on implementing a fix. We will continue to provide you updates via this status page.

  3. identified May 08, 2026, 08:53 AM UTC

    We would like to inform you that our technical team is currently working to develop a permanent fix for the recently identified vClient application error. In the meantime, customers who encounter this issue can be unblocked by following the guidance outlined in the article below: https://support.validis.com/hc/en-gb/articles/27103414032404-Uninstall-Pre-Existing-vClient This workaround has proven effective in resolving the issue for affected customers and should allow them to continue working without further disruption. We will continue to provide updates as progress is made towards a full resolution. Thank you for your patience and understanding.

  4. resolved Jun 01, 2026, 08:16 AM UTC

    This incident has been resolved.

Read the full incident report →

Minor February 5, 2026

Validis CA: Degraded Report Load Time

Detected by Pingoru
Feb 05, 2026, 10:31 AM UTC
Resolved
Feb 05, 2026, 04:45 PM UTC
Duration
6h 14m
Affected: Validis CA
Timeline · 3 updates
  1. investigating Feb 05, 2026, 10:31 AM UTC

    We are currently aware of an issue where some users are affected with reports loading slowly. Our technical team are investigating as a matter of urgency. We will continue to provide you updates via this status page. We apologise for any inconvenience caused.

  2. monitoring Feb 05, 2026, 01:11 PM UTC

    A fix has been implemented to address the issue. We will continue to monitor the system for stability.

  3. resolved Feb 05, 2026, 04:45 PM UTC

    This incident has been resolved.

Read the full incident report →

Notice February 2, 2026

Validis UK: Scheduled Upload

Detected by Pingoru
Feb 02, 2026, 10:54 AM UTC
Resolved
Feb 03, 2026, 10:16 AM UTC
Duration
23h 21m
Affected: Validis UK
Timeline · 2 updates
  1. monitoring Feb 02, 2026, 10:54 AM UTC

    We are aware some users were impacted by scheduled uploads not triggering this morning, however the technical team has implemented a fix to address this issue. We will continue to monitor the system for stability.

  2. resolved Feb 03, 2026, 10:16 AM UTC

    This incident has been resolved.

Read the full incident report →

Minor January 27, 2026

Upload & Share - 500 Internal Server Error Potentially Causing Failed Uploads

Detected by Pingoru
Jan 27, 2026, 04:45 PM UTC
Resolved
Jan 27, 2026, 07:27 PM UTC
Duration
2h 42m
Affected: Validis UKUpload & Share
Timeline · 2 updates
  1. identified Jan 27, 2026, 04:45 PM UTC

    We are currently experiencing an issue with clients using the Upload & Share journey, where some uploads have failed to process. Our engineering team has identified the cause of the issue and we will keep you updated as soon as we have a resolution.

  2. resolved Jan 27, 2026, 07:27 PM UTC

    The Upload & Share journey is now functioning as expected, and all uploads are being processed successfully. The issue was caused by a problem with our hosting partner, Microsoft Azure. A service disruption in the Sweden Central region affected the Upload & Share functionality. This has now been fully resolved, and all systems are operating normally. Thank you for your patience. https://azure.status.microsoft/en-us/status#

Read the full incident report →

Major December 21, 2025

Validis AU & US users experiencing issues accessing portals

Detected by Pingoru
Dec 21, 2025, 11:30 AM UTC
Resolved
Dec 21, 2025, 11:30 AM UTC
Duration
—
Timeline · 1 update
  1. resolved Dec 22, 2025, 01:48 PM UTC

    Between 21/12/2025 and 22/12/2025 Validis Portal customers encountered a 403 Forbidden error when accessing the AU and US environments. The issue was related to a redirect configuration. Services have since been restored, and a fix has been applied to prevent recurrence. Note: Validis API's for the AU & US environments were not affected

Read the full incident report →

Minor December 18, 2025

Validis UK: Sage Business Cloud Processing issue.

Detected by Pingoru
Dec 18, 2025, 01:14 PM UTC
Resolved
Dec 22, 2025, 09:47 AM UTC
Duration
3d 20h
Affected: Validis UKSage Business Cloud
Timeline · 3 updates
  1. investigating Dec 18, 2025, 01:14 PM UTC

    We are currently aware of an issue where some customers are affected by data processing for the Sage Business Cloud connector. Our technical team are investigating this as a matter of urgency. We will continue to provide you updates via this status page. We apologies for any inconvenience caused.

  2. monitoring Dec 19, 2025, 10:14 AM UTC

    A fix has been implemented to address the issue. We are monitoring for stability in the platform.

  3. resolved Dec 22, 2025, 09:47 AM UTC

    This incident has been resolved.

Read the full incident report →

Minor October 16, 2025

Validis: Client portal timeout

Detected by Pingoru
Oct 16, 2025, 01:18 PM UTC
Resolved
Oct 20, 2025, 08:50 AM UTC
Duration
3d 19h
Affected: Validis UKValidis US
Timeline · 4 updates
  1. investigating Oct 16, 2025, 01:18 PM UTC

    We are currently aware of an issue where some users are being logged out of the portal due to low timeout. Our technical team is currently investigating this as an urgent priority. Apologies for the inconvenience, we will continue to provide you updates via this status page.

  2. identified Oct 16, 2025, 05:25 PM UTC

    We’ve identified the issue and our team is actively working on implementing a fix. We appreciate your patience and will continue to provide updates via this status page as we make progress toward full resolution.

  3. monitoring Oct 17, 2025, 04:46 PM UTC

    A fix has been successfully deployed to address the issue. We are currently monitoring system performance to ensure stability.

  4. resolved Oct 20, 2025, 08:50 AM UTC

    This incident has been resolved.

Read the full incident report →

Critical October 8, 2025

Validis UK: Users are currently experiencing issues accessing Validis

Detected by Pingoru
Oct 08, 2025, 03:21 PM UTC
Resolved
Oct 08, 2025, 04:24 PM UTC
Duration
1h 2m
Affected: Validis UK
Timeline · 3 updates
  1. investigating Oct 08, 2025, 03:21 PM UTC

    We’re currently aware of an issue preventing users from accessing Validis UK. Our technical team is currently investigating this as an urgent priority. Apologies for the inconvenience, we will continue to provide you updates via this status page.

  2. monitoring Oct 08, 2025, 04:03 PM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved Oct 08, 2025, 04:24 PM UTC

    This incident has been resolved.

Read the full incident report →

Minor September 23, 2025

Validis UK: Month End Reconciliation Downloads

Detected by Pingoru
Sep 23, 2025, 10:10 AM UTC
Resolved
Sep 23, 2025, 04:52 PM UTC
Duration
6h 42m
Affected: Validis UK
Timeline · 3 updates
  1. investigating Sep 23, 2025, 10:10 AM UTC

    We are currently aware of an issue where some users are reporting issues related to downloading Month End Reconciliation zip files. Please be aware that clients are still able to upload and complete their Month End Reconciliations without issue. Our technical team are investigating as a matter of urgency. We will continue to provide you updates via this status page. We apologize for any inconvenience caused whilst working on a solution for this.

  2. monitoring Sep 23, 2025, 11:47 AM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved Sep 23, 2025, 04:52 PM UTC

    This incident has been resolved.

Read the full incident report →