Validis incident

Upload & Share - 500 Internal Server Error Potentially Causing Failed Uploads

Validis experienced a minor incident on January 27, 2026 affecting Validis UK and Upload & Share, lasting 2h 42m. The incident has been resolved; the full update timeline is below.

Started: Jan 27, 2026, 04:45 PM UTC
Resolved: Jan 27, 2026, 07:27 PM UTC
Duration: 2h 42m
Detected by Pingoru: Jan 27, 2026, 04:45 PM UTC

Affected components

Validis UKUpload & Share

Update timeline

identified Jan 27, 2026, 04:45 PM UTC

We are currently experiencing an issue with clients using the Upload & Share journey, where some uploads have failed to process. Our engineering team has identified the cause of the issue and we will keep you updated as soon as we have a resolution.
resolved Jan 27, 2026, 07:27 PM UTC

The Upload & Share journey is now functioning as expected, and all uploads are being processed successfully. The issue was caused by a problem with our hosting partner, Microsoft Azure. A service disruption in the Sweden Central region affected the Upload & Share functionality. This has now been fully resolved, and all systems are operating normally. Thank you for your patience. https://azure.status.microsoft/en-us/status#