Validis experienced a major incident on May 12, 2026 affecting Validis UK and Sage Intacct, lasting 6d 3h. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating May 12, 2026, 12:16 PM UTC
We are currently aware of an issue for some customers where an outage at Sage Intacct is impacting some customers ability to share data. Our technical team are investigating as a matter of urgency. We will continue to provide you updates via this status page. We apologise for any inconvenience caused.
- identified May 14, 2026, 10:53 AM UTC
Our technical team has identified the root cause of the issue and is actively working on implementing a fix. We will provide a further update as soon as the fix has been successfully deployed.
- monitoring May 15, 2026, 09:27 AM UTC
We have deployed a fix addressing the issue currently impacting customers using Sage Intacct, therefore we recommend an attempt to upload their data. Meanwhile, our team is actively monitoring system stability to ensure the fix is performing as expected.
- resolved May 18, 2026, 03:22 PM UTC
This incident has been resolved.