Validis experienced a minor incident on October 16, 2025 affecting Validis UK and Validis US, lasting 3d 19h. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Oct 16, 2025, 01:18 PM UTC
We are currently aware of an issue where some users are being logged out of the portal due to low timeout. Our technical team is currently investigating this as an urgent priority. Apologies for the inconvenience, we will continue to provide you updates via this status page.
- identified Oct 16, 2025, 05:25 PM UTC
We’ve identified the issue and our team is actively working on implementing a fix. We appreciate your patience and will continue to provide updates via this status page as we make progress toward full resolution.
- monitoring Oct 17, 2025, 04:46 PM UTC
A fix has been successfully deployed to address the issue. We are currently monitoring system performance to ensure stability.
- resolved Oct 20, 2025, 08:50 AM UTC
This incident has been resolved.