Validis experienced a notice incident on May 6, 2026 affecting Validis UK, lasting 25d 19h. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating May 06, 2026, 01:02 PM UTC
We are currently aware of an issue where some customers are affected by an error message whilst attempting to launch vClient during the uploading process. Our technical team are investigating as a matter of urgency. We will continue to provide you updates via this status page. We apologise for any inconvenience caused.
- identified May 07, 2026, 02:36 PM UTC
The issue has been identified and the technical team are working on implementing a fix. We will continue to provide you updates via this status page.
- identified May 08, 2026, 08:53 AM UTC
We would like to inform you that our technical team is currently working to develop a permanent fix for the recently identified vClient application error. In the meantime, customers who encounter this issue can be unblocked by following the guidance outlined in the article below: https://support.validis.com/hc/en-gb/articles/27103414032404-Uninstall-Pre-Existing-vClient This workaround has proven effective in resolving the issue for affected customers and should allow them to continue working without further disruption. We will continue to provide updates as progress is made towards a full resolution. Thank you for your patience and understanding.
- resolved Jun 01, 2026, 08:16 AM UTC
This incident has been resolved.