Validis experienced a minor incident on September 23, 2025 affecting Validis UK, lasting 6h 42m. The incident has been resolved; the full update timeline is below.
Affected components
Validis UK
Update timeline
- investigating Sep 23, 2025, 10:10 AM UTC
We are currently aware of an issue where some users are reporting issues related to downloading Month End Reconciliation zip files. Please be aware that clients are still able to upload and complete their Month End Reconciliations without issue. Our technical team are investigating as a matter of urgency. We will continue to provide you updates via this status page. We apologize for any inconvenience caused whilst working on a solution for this.
- monitoring Sep 23, 2025, 11:47 AM UTC
A fix has been implemented and we are monitoring the results.
- resolved Sep 23, 2025, 04:52 PM UTC
This incident has been resolved.