Validis experienced a minor incident on August 5, 2026 affecting Validis Help Centre, lasting 4h 44m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Aug 05, 2026, 11:53 AM UTC
We are aware of an issue that is preventing some emails sent to [email protected] from being received. Emails may be rejected or returned to the sender. Our team is investigating and working to restore normal delivery. If you need to reach the Validis Support Team while this is ongoing, please raise a ticket directly to our help center via the link below. https://support.validis.com/hc/en-gb/requests/new We apologise for any inconvenience.
- monitoring Aug 05, 2026, 12:10 PM UTC
Following our investigation, the emails affected by this issue have now been released and delivery should begin to resume. We are continuing to monitor closely to confirm that email delivery to [email protected] has been fully restored, and will post a further update. If you still need to reach the Validis Support Team while we confirm this, please continue to raise a ticket via our help center: https://support.validis.com/hc/en-gb/requests/new
- resolved Aug 05, 2026, 04:38 PM UTC
This incident has been resolved.