Validis incident

Validis AU & US users experiencing issues accessing portals

Major Resolved View vendor source →

Validis experienced a major incident on December 21, 2025, lasting —. The incident has been resolved; the full update timeline is below.

Started
Dec 21, 2025, 11:30 AM UTC
Resolved
Dec 21, 2025, 11:30 AM UTC
Duration
—
Detected by Pingoru
Dec 21, 2025, 11:30 AM UTC

Update timeline

  1. resolved Dec 22, 2025, 01:48 PM UTC

    Between 21/12/2025 and 22/12/2025 Validis Portal customers encountered a 403 Forbidden error when accessing the AU and US environments. The issue was related to a redirect configuration. Services have since been restored, and a fix has been applied to prevent recurrence. Note: Validis API's for the AU & US environments were not affected