University of Alaska incident

TeamDynamix Email Replies not being Processed [Partial Outage]

Major Resolved View vendor source →

University of Alaska experienced a major incident on April 28, 2026 affecting Other IT Services, lasting 23h 50m. The incident has been resolved; the full update timeline is below.

Started
Apr 28, 2026, 01:06 AM UTC
Resolved
Apr 29, 2026, 12:57 AM UTC
Duration
23h 50m
Detected by Pingoru
Apr 28, 2026, 01:06 AM UTC

Affected components

Other IT Services

Update timeline

  1. investigating Apr 28, 2026, 01:06 AM UTC

    We have received reports that our ticketing system, TeamDynamix (TDX), is currently experiencing issues processing replies to generated emails. The UAA Enterprise Service Management team is currently investigating, and we will be making updates when we open at 8:00am Alaska Time. Thank you for your patience during the resolution of this issue!

  2. monitoring Apr 28, 2026, 03:56 PM UTC

    UAA ESM has applied a workaround and the affected components of TDX appear to be stable. We will continue monitoring the stability of the fix until the end of the business day (5:00PM) today, and you can expect a final update at that time if there is no new information until then. Thank you again for your patience during the resolution of this issue!

  3. resolved Apr 29, 2026, 12:57 AM UTC

    The UAA ESM team has resolved the issue with the affected components of TDX, and confirmed the fix to be stable. Please report any continued issues with this service to your campus's IT helpdesk, and thank you again for your patience during the resolution of this issue!

  4. postmortem May 27, 2026, 06:26 PM UTC

    This outage was caused by an issue on our vendor’s side. They released the following information: “The issue was caused by a misconfiguration during a maintenance deployment and has now been fully resolved.“