University of Alaska incident
UAOnline Employee Dashboard Partial Outage
University of Alaska experienced a major incident on March 23, 2026 affecting UAOnline, lasting 2h 3m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Mar 23, 2026, 03:47 PM UTC
We have received reports that UAOnline is currently experiencing issues and the Employee Dashboard is intermittently accessible. The OIT Enterprise Application Services team is currently investigating, and we will be making updates at 1-hour intervals. Thank you for your patience during the resolution of this issue!
- investigating Mar 23, 2026, 03:53 PM UTC
OIT EAS has re-escalated their existing ticket with the vendor (Ellucian). We will continue to make updates at 1-hour intervals and as new information becomes available. Thank you again for your time!
- investigating Mar 23, 2026, 05:06 PM UTC
There has been no new information provided at this time. A ticket with the vendor for UAOnline (Ellucian) is ongoing. We will continue to make updates at 1-hour intervals and as new information becomes available. Thank you again for your time!
- monitoring Mar 23, 2026, 05:41 PM UTC
OIT EAS reports that the vendor has restarted the Employee Self-Service application, resolving the intermittent login issues, and the service is now being monitored for stability. Thank you again for your patience during the resolution of this issue! You can expect further updates at the end of the business day (5:00PM) or as new information becomes available.
- resolved Mar 23, 2026, 05:51 PM UTC
OIT EAS has confirmed the fix to be stable. Please report any continued issues with this service to your campus's IT helpdesk, and thank you again for your patience during the resolution of this issue!