Unbabel Outage History

Type: Incident Duration: 10 hours and 34 minutes Affected Components: Projects Jun 26, 15:03:33 GMT+0 - Resolved - Costs on the breakdown are now also displaying correctly, everything is now working as expected. We apologise for the inconvenience caused. Jun 26, 04:30:00 GMT+0 - Investigating - All estimated projects are returning incorrect, grossly exaggerated values. We are currently investigating this incident. Jun 26, 11:06:13 GMT+0 - Identified - We identified the issue and are working on a fix for this incident. Jun 26, 11:41:42 GMT+0 - Monitoring - We implemented a fix for total estimated prices. You may need to re-estimate your project to see the correct value appear. Costs on the breakdown are still displaying incorrectly, as this will be fixed shortly.

Type: Incident Duration: 33 minutes Affected Components: Kustomer, Zendesk Support/Agent Workspace, Zendesk Chat, Freshdesk , Salesforce Live Agent, Kustomer, Intercom, Salesforce Service Cloud May 6, 09:48:00 GMT+0 - Investigating - For integrations relying on language detection, new conversations and tickets are failing to translate. Translations work for tickets or conversations that have at least one successful translation, or where the language is set manually. We are currently investigating this incident. May 6, 10:09:09 GMT+0 - Identified - We are continuing to work on a fix for this incident. May 6, 10:21:18 GMT+0 - Resolved - This incident has been resolved.

Type: Incident Duration: 2 hours and 27 minutes Affected Components: Projects Apr 28, 12:00:00 GMT+0 - Investigating - A problem was identified that prevents the correct creation and management of projects in the Unbabel Portal. In the typical scenario, the list of pipeline groups doesn't load; for completed projects, it's not possible to see the list of existing files. We are currently investigating this incident. Apr 28, 13:38:10 GMT+0 - Identified - The root cause for the incident is identified and the team is working on a fix. Apr 28, 14:27:07 GMT+0 - Resolved - This incident has been resolved.

Type: Incident Duration: 15 hours and 4 minutes Affected Components: Unbabel Portal Nov 24, 19:20:00 GMT+0 - Investigating - Some users are describing problems logging into the Portal, with an error message reading "Failed to retrieve your Portal". We are currently investigating this incident. Nov 25, 10:24:00 GMT+0 - Resolved - This incident has been resolved.

Type: Incident Duration: 55 minutes Affected Components: Unbabel Portal Nov 19, 15:00:00 GMT+0 - Investigating - Access to the Portal is currently not possible for logged out users. We are currently investigating this incident. Nov 19, 15:55:00 GMT+0 - Identified - The cause is identified and we are working on a fix for this incident. Nov 19, 15:55:01 GMT+0 - Resolved - This incident has been resolved.

Type: Incident Duration: 5 hours and 57 minutes Affected Components: Unbabel Portal, Unbabel Interface Chat, Zendesk Support/Agent Workspace, Projects, Client Review, Salesforce KB, Wix Answers, API, Kustomer, Freshdesk , Kustomer, Zendesk Chat, Salesforce Live Agent, Intercom, Zendesk Guide, Polyglot, Editor Dashboard, Unbabel Interface Tickets, Widn.AI, Salesforce Service Cloud, Chat API, Unbabel Nov 18, 14:55:04 GMT+0 - Monitoring - Cloudflare has implemented a fix. We continue to monitor for errors to ensure all services are back to normal. Nov 18, 12:14:02 GMT+0 - Identified - We are continuing to work on a fix for this incident. Nov 18, 18:10:39 GMT+0 - Resolved - This incident has been resolved. We will wait for the post-mortem from Cloudflare to take further action.

Type: Incident Duration: 2 days, 9 hours and 48 minutes Affected Components: Unbabel Portal, Unbabel Interface Chat, Zendesk Support/Agent Workspace, Projects, Client Review, Salesforce KB, Wix Answers, API, Kustomer, Freshdesk , Kustomer, Zendesk Chat, Salesforce Live Agent, Intercom, Zendesk Guide, Unbabel Interface Tickets, Salesforce Service Cloud, Chat API, Unbabel Nov 3, 11:04:44 GMT+0 - Resolved - We're operating as usual and you can now resume using the [[email protected]](mailto:[email protected]) email address to reach out to us. Thank you for bearing with us Nov 1, 01:16:16 GMT+0 - Identified - We are currently experiencing issues with [[email protected]](mailto:[email protected]) email, please reach out to us via [[email protected]](mailto:[email protected]) or submit a ticket here:

Type: Incident Duration: 3 hours and 39 minutes Affected Components: Unbabel Portal, Unbabel Interface Chat, Zendesk Support/Agent Workspace, Projects, Client Review, Salesforce KB, Wix Answers, API, Kustomer, Freshdesk , Kustomer, Zendesk Chat, Salesforce Live Agent, Intercom, Zendesk Guide, Polyglot, Editor Dashboard, Unbabel Interface Tickets, Widn.AI, Salesforce Service Cloud, Chat API, Unbabel Oct 20, 08:48:55 GMT+0 - Identified - We are being impacted by this AWS incident - The team is trying to recover the services as soon as possible. Oct 20, 07:26:00 GMT+0 - Investigating - We are currently investigating this incident. Oct 20, 10:01:14 GMT+0 - Monitoring - AWS is recovering and we are seeing significant signs of improvement. Oct 20, 11:04:53 GMT+0 - Resolved - Our services are fully recovered. We will keep monitoring for the next few hours.

Type: Incident Duration: 49 minutes Affected Components: , Zendesk Support/Agent Workspace, Intercom, , Unbabel Interface Chat, Unbabel Interface Tickets, Wix Answers, Kustomer, API, Zendesk Chat, Freshdesk , Salesforce Service Cloud, Kustomer, Salesforce Live Agent, Chat API, Unbabel E-mail → Unbabel Chat → Oct 15, 09:42:00 GMT+0 - Investigating - Customers are currently seeing issues requesting translations for customer support content. The message "invalid payload" may appear in Zendesk. We are currently investigating this incident. Oct 15, 10:13:47 GMT+0 - Identified - The issue is identified. We are rolling back the causing change. Oct 15, 10:13:47 GMT+0 - Monitoring - We implemented a fix and are currently monitoring the result. Oct 15, 10:31:04 GMT+0 - Resolved - This incident has been resolved.

Type: Incident Duration: 19 minutes Affected Components: Freshdesk , Zendesk Support/Agent Workspace Sep 23, 15:35:00 GMT+0 - Investigating - Some email translations are seeing issues. Additionally, some agents are seeing an error in the Unbabel app in Zendesk and Freshdesk. We are currently investigating this incident. Sep 23, 15:43:23 GMT+0 - Identified - The issue was identified. We are continuing to work on a fix for this incident. Sep 23, 15:54:14 GMT+0 - Resolved - This incident has been resolved.

Type: Incident Duration: 1 hour Affected Components: Freshdesk , Zendesk Support/Agent Workspace Sep 14, 23:27:00 GMT+0 - Investigating - An ongoing issue is causing downtime for the Unbabel integration with Zendesk and Freshdesk. You will notice that translations are not working and the widget is unresponsive. We are currently investigating this incident. Sep 15, 00:27:00 GMT+0 - Resolved - This incident has been resolved.