Unbabel incident

Email translations are seeing issues / Zendesk and Freshdesk app unresponsive

Minor Resolved View vendor source →

Unbabel experienced a minor incident on September 23, 2025, lasting —. The incident has been resolved; the full update timeline is below.

Started
Sep 23, 2025, 03:35 PM UTC
Resolved
Sep 23, 2025, 03:35 PM UTC
Duration
—
Detected by Pingoru
Sep 23, 2025, 03:35 PM UTC

Update timeline

  1. resolved Sep 23, 2025, 03:35 PM UTC

    Type: Incident Duration: 19 minutes Affected Components: Freshdesk , Zendesk Support/Agent Workspace Sep 23, 15:35:00 GMT+0 - Investigating - Some email translations are seeing issues. Additionally, some agents are seeing an error in the Unbabel app in Zendesk and Freshdesk. We are currently investigating this incident. Sep 23, 15:43:23 GMT+0 - Identified - The issue was identified. We are continuing to work on a fix for this incident. Sep 23, 15:54:14 GMT+0 - Resolved - This incident has been resolved.