Unbabel incident

New tickets / conversations for email and chat not translating

Minor Resolved View vendor source →

Unbabel experienced a minor incident on May 6, 2026, lasting —. The incident has been resolved; the full update timeline is below.

Started
May 06, 2026, 09:48 AM UTC
Resolved
May 06, 2026, 09:48 AM UTC
Duration
—
Detected by Pingoru
May 06, 2026, 09:48 AM UTC

Update timeline

  1. resolved May 06, 2026, 09:48 AM UTC

    Type: Incident Duration: 33 minutes Affected Components: Kustomer, Zendesk Support/Agent Workspace, Zendesk Chat, Freshdesk , Salesforce Live Agent, Kustomer, Intercom, Salesforce Service Cloud May 6, 09:48:00 GMT+0 - Investigating - For integrations relying on language detection, new conversations and tickets are failing to translate. Translations work for tickets or conversations that have at least one successful translation, or where the language is set manually. We are currently investigating this incident. May 6, 10:09:09 GMT+0 - Identified - We are continuing to work on a fix for this incident. May 6, 10:21:18 GMT+0 - Resolved - This incident has been resolved.