UK2 Outage History

We are currently experiencing an issue affecting the redirect services within the UK2 CHI Control Panel. As a result, some redirects may not function as expected. Our engineering team is investigating this issue as a high priority and is working to restore normal service as quickly as possible. We will provide further updates as soon as more information becomes available. Thank you for your patience and understanding while we work to resolve this issue.

Our live chat and ticketing system is currently unavailable. Our team is actively working to resolve the issue and restore normal service as soon as possible. We apologise for any inconvenience this may cause and appreciate your patience. We will provide further updates shortly.

We've temporarily disabled SSH access to our cPanel platforms to protect against a critical Linux kernel vulnerability. What's affected: SSH access to cPanel platforms What's still working: Web hosting and email services via HTTPS Control panel access via HTTPS All other services unaffected Next steps: We're monitoring vendor kernel updates. SSH will be restored once patched kernels are deployed and verified

We are currently experiencing an issue affecting the Free Starter Site page and redirect services within the UK2 Control Panel. Our engineering team is actively investigating this as a priority. We will provide further updates as soon as more information becomes available. Thank you for your patience and understanding while this is being resolved.

We are currently experiencing issues with our Live Chat service. Our team is actively investigating the issue and working to restore normal service as quickly as possible. In the meantime, if you require assistance, please raise a support ticket through your Chi control panel. This will ensure your enquiry is received and handled by our team. We apologise for any inconvenience caused and will provide further updates as soon as more information becomes available.

Stack Webmail went down

We're aware of issues with incoming emails being delayed. Our System Administrators are currently investigating, and updates will be provided as soon as we have more information available. We can only apologise for any inconvenience that this may cause.

We are currently investigating an issue affecting the creation of registrant contacts for certain TLDs, including .info domains. As a result, some domain registrations and transfers may fail or experience delays for impacted TLDs. Our Development team is actively working to identify the root cause and implement a resolution as quickly as possible. We appreciate your patience and will provide further updates as more information becomes available

We're currently aware of intermittent database connectivity. This appears to be impacting the following database hosts: sdb-84, sdb-86 and wpdb-42. Our System Administrators are currently investigating, and updates will be provided as we have more information available.

CHI (Control Panel) Status went down

We are currently aware of an issue affecting access to chi.uk2.net. During this time, customers may be unable to log in to their CHI control panel accounts. Our team is investigating the cause and working to restore access as quickly as possible. We will provide further updates as soon as more information becomes available. Thank you for your patience.

We are seeing reports of email bouncebacks when emailing addresses on our platform which have an autoresponder enabled on them. We are investigating the issue further and will provide further updates once available.

We are actively mitigating a recently disclosed vulnerability (the "copy fail" CVE) in the Linux kernel, affecting components of our infrastructure. Patching is underway across our fleet. What to expect: Brief, intermittent service interruptions are possible throughout the day as servers are rebooted to apply mitigations. Reboots may occur without advance warning to ensure timely remediation and protect customer data. We expect individual reboots to be short, but some requests in flight may fail and need to be retried. What we're doing: Rolling out patches and rebooting affected systems on an accelerated timeline. Monitoring for impact and prioritizing customer-facing services. We appreciate your patience as we prioritize the security of the platform. We will post further updates here as mitigation progresses and a final update once all systems are confirmed patched.

We are currently experiencing an unexpected outage affecting our CHI ticketing system, which may prevent customers from submitting new tickets or accessing existing ones through their CHI account. In the meantime, customers can continue to receive support by submitting new tickets via our support portal (https://www.uk2.net/support/) or by replying to existing tickets through email. Our team is actively investigating the issue and will provide updates as soon as possible. Thank you for your patience.

We're currently aware of an issue causing intermittent database connectivity. This appears to be impacting the following database hosts: sdb-83, sdb-84, sdb-85, sdb-86, wpdb-41 and wpdb-42. Our System Administrators are currently investigating, and updates will be provided as we have more information available.

We are currently experiancing an unexpected outage affecting our CHI ticketing system. As a result, customers may be unable to submit new tickets or access existing tickets through their CHI account. This is being actively investigated and we are working to restore full functionality as quickly as possible. Customers can still use our Live Chat support or contact us via email during this time.

We are currently experiencing an unexpected outage affecting our ticketing system and live chat platform. As a result, customers may be unable to submit new tickets, access existing tickets, or reach our support team via live chat. This is being actively investigated and we are working to restore full functionality as quickly as possible. **UPDATE** We are now seeing normal function on both tickets and chats and are marking this issue as resolved. We do apologise for any inconvenience.

We are currently experiencing an unexpected outage affecting our ticketing system and live chat platform. As a result, customers may be unable to submit new tickets, access existing tickets, or reach our support team via live chat. This is being actively investigated and we are working to restore full functionality as quickly as possible. **UPDATE** We are monitoring normal function on our ticketing system. Chats are continuing to be investigated. **UPDATE** We are now seeing normal function on both tickets and chats and are marking this issue as resolved. We do apologise for any inconvenience.

We are aware of an issue affecting the delivery of 2FA notification emails to Outlook and Hotmail addresses sent via our CHI Customer Control Panel. This is due to a change in delivery behaviour on Microsoft's consumer email platform, which is currently under active investigation. We apologise for the inconvenience caused by this issue and will provide further updates as soon as more information becomes available. **UPDATE** Microsoft have confirmed that the issue has now been fully resolved and mitigated on their side. You should begin to see improved success rates going forward. As a preventative measure, we recommend switching to an authenticator app for your 2FA method, as this avoids any potential email‑related delays or issues in the future.D