UK2 Outage History

Stack CP (Hosting Control Panel) went down

WebPros have announced a critical vulnerability has been detected in ALL versions of cPanel. Their guidance is to shut down ALL control panel access, including cPanel, WHM, Webmail and Webdisk. We have taken these steps on our shared hosting and recommend any customers with a cPanel VPS or Dedicated Server also complete these steps urgently. The impact of this will mean that access to cPanel and WHM is unavailable for any customers during this time. More information can be found here: https://support.cpanel.net/hc/en-us/articles/40073787579671-Critical-Vulnerability-with-cPanel-WHM-Login-Authentication

WebPros have announced a critical vulnerability has been detected in ALL versions of cPanel. Their guidance is to shut down ALL control panel access, including cPanel, WHM, Webmail and Webdisk. We have taken these steps on our shared hosting and recommend any customers with a cPanel VPS or Dedicated Server also complete these steps urgently. The impact of this will mean that access to cPanel and WHM is unavailable for any customers during this time. More information can be found here: https://support.cpanel.net/hc/en-us/articles/40073787579671-Critical-Vulnerability-with-cPanel-WHM-Login-Authentication UPDATE: Our shared cPanel servers and Managed VPS customers using cPanel were updated over night. This morning we are rotating root passwords and API keys before bringing the interfaces back online. We recommend any customers with a VPS or dedicated server with cPanel to update immediately.

We are currently experiencing an unexpected outage affecting our CHI ticketing system, which may prevent customers from submitting new tickets or accessing existing ones through their CHI account. In the meantime, customers can continue to receive support by submitting new tickets via our support portal (https://www.uk2.net/support/) or by replying to existing tickets through email. Our team is actively investigating the issue and will provide updates as soon as possible. Thank you for your patience.

We're currently aware of an issue causing intermittent database connectivity. This appears to be impacting the following database hosts: sdb-83, sdb-84, sdb-85, sdb-86, wpdb-41 and wpdb-42. Our System Administrators are currently investigating, and updates will be provided as we have more information available.

We are currently experiancing an unexpected outage affecting our CHI ticketing system. As a result, customers may be unable to submit new tickets or access existing tickets through their CHI account. This is being actively investigated and we are working to restore full functionality as quickly as possible. Customers can still use our Live Chat support or contact us via email during this time.

We are aware of an issue affecting the delivery of 2FA notification emails to Outlook and Hotmail addresses sent via our CHI Customer Control Panel. This is due to a change in delivery behaviour on Microsoft's consumer email platform, which is currently under active investigation. We apologise for the inconvenience caused by this issue and will provide further updates as soon as more information becomes available. **UPDATE** Microsoft have confirmed that the issue has now been fully resolved and mitigated on their side. You should begin to see improved success rates going forward. As a preventative measure, we recommend switching to an authenticator app for your 2FA method, as this avoids any potential email‑related delays or issues in the future.D