UK2 Outage History

Started Nov 06, 2026, 01:42 PM UTC· resolved Nov 06, 2026, 03:17 PM UTC

1. investigating Nov 06, 2026, 01:42 PM UTC

   We are currently investigating an issue affecting Server Side Includes (SSI) across our hosting platform. As a result of this issue, websites using SSI to load shared content may experience missing or incorrectly displayed elements. This can include website headers, footers, navigation menus, and other dynamically included content. Impact: Website headers and footers may not display. Shared navigation menus or page components may be missing. Other content relying on SSI directives may fail to load correctly. Our technical team is investigating the issue and working to restore normal SSI functionality as quickly as possible. We apologise for the inconvenience and will provide further updates as more information becomes available.

2. resolved Nov 06, 2026, 03:17 PM UTC

   This issue has been resolved

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Started Nov 02, 2026, 07:53 AM UTC· resolved Nov 02, 2026, 09:36 AM UTC

1. investigating Nov 02, 2026, 07:53 AM UTC

   We are aware of an issue currently affecting some users attempting to access their webmail through their CHI accounts. This issue has been escalated to our relevant technical team for further investigation. In the meantime, we recommend accessing your emails directly via StackMail using the following link: https://stackmail.com/ We apologise for any inconvenience this may cause and appreciate your patience and understanding while we work to resolve the issue. We will continue to monitor the situation and provide updates through as soon as further information becomes available.

2. resolved Nov 02, 2026, 09:36 AM UTC

   This issue has been resolved. Thank you for your patience and understanding.

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Started Oct 21, 2026, 07:56 AM UTC· resolved Oct 22, 2026, 09:04 AM UTC

1. investigating Oct 21, 2026, 07:56 AM UTC

   We are aware of reports of critical vulnerabilities affecting PHP that may pose a security risk to websites and applications running affected versions. Our team has implemented initial mitigation measures across the Web Hosting estate to help reduce potential exposure. We are actively monitoring the situation and preparing to apply the relevant security patches as soon as they become available. We will continue to assess the risk, review available mitigations, and take appropriate action to protect our services. While the initial mitigations provide an additional layer of protection, they should not be considered a complete fix. We will update this status page as further information becomes available and as additional mitigation and patching measures are implemented. Update 16:00 UK Time: Patches have been released and we will be rolling this out with our platform teams as soon as possible.

2. investigating Oct 21, 2026, 07:56 AM UTC

   We are aware of reports of critical vulnerabilities affecting PHP that may pose a security risk to websites and applications running affected versions. Our team has implemented initial mitigation measures across the eXtend estate to help reduce potential exposure. We are actively monitoring the situation and preparing to apply the relevant security patches as soon as they become available. We will continue to assess the risk, review available mitigations, and take appropriate action to protect our services. While the initial mitigations provide an additional layer of protection, they should not be considered a complete fix. We will update this status page as further information becomes available and as additional mitigation and patching measures are implemented.

3. resolved Oct 22, 2026, 09:04 AM UTC

   Our teams have confirmed that all hosting platforms (StackCP and reseller cPanel) have had the available patches applied, and is now mitigated. We will continue to monitor the situation and provide updates if needed.

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Started Oct 01, 2026, 01:11 PM UTC· resolved Oct 01, 2026, 01:20 PM UTC

1. investigating Oct 01, 2026, 01:11 PM UTC

   We’re aware of an issue causing intermittent connectivity to Webmail for some users. Our team is investigating and working to restore normal service as soon as possible. We’ll provide further updates as they become available.

2. resolved Oct 01, 2026, 01:20 PM UTC

   UPDATE: The intermittent connectivity issues affecting Webmail have now been resolved. Webmail services are operating normally.

3. resolved Oct 01, 2026, 01:20 PM UTC

   **UPDATE:** The intermittent connectivity issues affecting Webmail have now been resolved. Webmail services are operating normally.

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Started Sep 28, 2026, 01:57 PM UTC· resolved Sep 28, 2026, 02:18 PM UTC

1. investigating Sep 28, 2026, 01:57 PM UTC

   We are currently investigating an issue affecting our support systems. Customers may be unable to contact us via Live Chat, and there may be delays in creating or updating support tickets. Our team is actively working to identify the cause and restore normal service as quickly as possible. We apologise for any inconvenience caused and will provide further updates as soon as more information becomes available.

2. resolved Sep 28, 2026, 02:18 PM UTC

   The issue affecting our Live Chat and support ticketing services has now been resolved. Customers should once again be able to contact our support teams via Live Chat and submit or update support tickets as normal. We will continue to monitor the services closely to ensure stability. We apologise for any inconvenience caused and appreciate your patience while we worked to restore service.

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Started Sep 23, 2026, 08:28 AM UTC· resolved Sep 23, 2026, 09:07 AM UTC

1. investigating Sep 23, 2026, 08:28 AM UTC

   We are aware of an issue currently affecting a third-party payment provider. As a result, some customers may experience failures when placing orders, and there may be delays in the processing of successfully submitted orders. We are actively monitoring the situation and working closely with the provider to restore normal service as quickly as possible. We apologise for any inconvenience this may cause and will provide further updates as more information becomes available.

2. investigating Sep 23, 2026, 09:06 AM UTC

   The issue affecting a third-party payment provider has now been resolved. Customers should no longer experience failures when placing orders, and order processing is now operating as expected. We have continued to monitor the situation following recovery and have seen services return to normal. We apologise for any inconvenience caused and thank customers for their patience while the provider worked to restore service.

3. resolved Sep 23, 2026, 09:07 AM UTC

   The issue affecting a third-party payment provider has now been resolved. Customers should no longer experience failures when placing orders, and order processing is now operating as expected. We have continued to monitor the situation following recovery and have seen services return to normal. We apologise for any inconvenience caused and thank customers for their patience while the provider worked to restore service.

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Started Aug 20, 2026, 01:17 PM UTC· resolved Aug 20, 2026, 03:58 PM UTC

1. investigating Aug 20, 2026, 01:17 PM UTC

   We are currently experiencing load time issues with the StackCP interface. Some users may also experience a "429 Too Many Requests" error. Our system administrators are actively working to resolve the issue and restore normal performance and uptime. We will provide an update here as soon as we have more information. Thank you for your patience and understanding.

2. resolved Aug 20, 2026, 03:58 PM UTC

   The issues affecting the StackCP interface have now been resolved, and the service is back operating normally. Our team has investigated the issues and we are satisfied that performance has returned to normal. We will continue to monitor the service closely to ensure stability. We apologise for any inconvenience caused and thank you for your patience while we investigated the issue.

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Started Aug 13, 2026, 01:09 PM UTC· resolved Aug 13, 2026, 01:12 PM UTC

1. investigating Aug 13, 2026, 01:09 PM UTC

   We are aware of an issue affecting some customers attempting to access StackCP, where a Forbidden error may be displayed. Our engineers are currently investigating the cause and working to restore normal access as quickly as possible. We apologise for any inconvenience caused and will provide further updates as soon as more information becomes available.

2. resolved Aug 13, 2026, 01:12 PM UTC

   The issue affecting customer access to StackCP has now been resolved. Customers who were experiencing a Forbidden error should now be able to access StackCP normally. Our team has implemented a fix and continues to monitor the platform to ensure service stability. We apologise for any inconvenience caused and thank you for your patience while we investigated the issue.

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Started Jul 11, 2026, 10:11 AM UTC· resolved Jul 11, 2026, 10:20 AM UTC

1. investigating Jul 11, 2026, 10:11 AM UTC

   We are currently experiencing an issue affecting the redirect services within the UK2 CHI Control Panel. As a result, some redirects may not function as expected. Our engineering team is investigating this issue as a high priority and is working to restore normal service as quickly as possible. We will provide further updates as soon as more information becomes available. Thank you for your patience and understanding while we work to resolve this issue.

2. resolved Jul 11, 2026, 10:20 AM UTC

   The issue affecting the redirect services within the UK2 CHI Control Panel has now been resolved, and all redirect functionality has been fully restored. Our engineering team has implemented a fix and continues to monitor the service to ensure it remains stable. We sincerely apologise for any inconvenience caused and appreciate your patience and understanding while we worked to resolve this issue.

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Started Jul 10, 2026, 12:42 PM UTC· resolved Jul 10, 2026, 01:17 PM UTC

1. investigating Jul 10, 2026, 12:42 PM UTC

   Our live chat and ticketing system is currently unavailable. Our team is actively working to resolve the issue and restore normal service as soon as possible. We apologise for any inconvenience this may cause and appreciate your patience. We will provide further updates shortly.

2. resolved Jul 10, 2026, 01:17 PM UTC

   Our live chat and ticketing system have now been restored and are operating normally. Thank you for your patience while we resolved the issue. We apologise again for any inconvenience caused, and we appreciate your understanding.

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Started Jul 08, 2026, 04:32 PM UTC· resolved Jul 15, 2026, 09:35 AM UTC

1. investigating Jul 08, 2026, 04:32 PM UTC

   We've temporarily disabled SSH access to our cPanel platforms to protect against a critical Linux kernel vulnerability. What's affected: SSH access to cPanel platforms What's still working: Web hosting and email services via HTTPS Control panel access via HTTPS All other services unaffected Next steps: We're monitoring vendor kernel updates. SSH will be restored once patched kernels are deployed and verified

2. investigating Jul 08, 2026, 04:44 PM UTC

   UPDATE: SFTP will also be disabled, however normal FTP access will remain active.

3. investigating Jul 08, 2026, 05:05 PM UTC

   UPDATE: SSH has also been disabled on our StackCP Shared Hosting accounts.

4. investigating Jul 10, 2026, 10:54 AM UTC

   UPDATE: The cPanel shared servers have been patched against this vulnerability and will begin enabling SSH and SFTP access to these servers.

5. resolved Jul 15, 2026, 09:35 AM UTC

   UPDATE: The Linux vulnerability has now been fully patched and all SSH and SFTP services have been re-enabled.

6. investigating Jul 15, 2026, 09:35 AM UTC

   **UPDATE:** The Linux vulnerability has now been fully patched and all SSH and SFTP services have been re-enabled.

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Started Jul 05, 2026, 02:02 PM UTC· resolved Jul 05, 2026, 06:15 PM UTC

1. investigating Jul 05, 2026, 02:02 PM UTC

   We are currently experiencing an issue affecting the Free Starter Site page and redirect services within the UK2 Control Panel. Our engineering team is actively investigating this as a priority. We will provide further updates as soon as more information becomes available. Thank you for your patience and understanding while this is being resolved.

2. resolved Jul 05, 2026, 06:15 PM UTC

   Resolved: The issue affecting the Free Starter Site page and redirect services within the UK2 Control Panel has now been resolved. Our engineering team has implemented a fix, and services are operating normally again. We will continue to monitor the system to ensure stability. Thank you for your patience and understanding while this was being resolved.

3. resolved Jul 05, 2026, 06:15 PM UTC

   Resolved: The issue affecting the Free Starter Site page and redirect services within the UK2 Control Panel has now been resolved. Our engineering team has implemented a fix, and services are operating normally again. We will continue to monitor the system to ensure stability. Thank you for your patience and understanding while this was being resolved.

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Started Jun 15, 2026, 03:53 PM UTC· resolved Jun 15, 2026, 08:49 PM UTC

1. investigating Jun 15, 2026, 03:53 PM UTC

   We are currently experiencing issues with our Live Chat service. Our team is actively investigating the issue and working to restore normal service as quickly as possible. In the meantime, if you require assistance, please raise a support ticket through your Chi control panel. This will ensure your enquiry is received and handled by our team. We apologise for any inconvenience caused and will provide further updates as soon as more information becomes available.

2. resolved Jun 15, 2026, 08:49 PM UTC

   The issue affecting our Live Chat service has now been resolved. We apologize for any inconvenience this may have caused and appreciate your patience while we worked to restore the service.

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Started May 15, 2026, 04:55 PM UTC· resolved May 15, 2026, 06:31 PM UTC

1. investigating May 15, 2026, 04:55 PM UTC

   We're aware of issues with incoming emails being delayed. Our System Administrators are currently investigating, and updates will be provided as soon as we have more information available. We can only apologise for any inconvenience that this may cause.

2. resolved May 15, 2026, 06:31 PM UTC

   Our system administrators have identified the cause of incoming emails being delayed, and all affected services are now operating normally.

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Started May 14, 2026, 07:44 AM UTC· resolved May 21, 2026, 11:58 AM UTC

1. investigating May 14, 2026, 07:44 AM UTC

   We are currently investigating an issue affecting the creation of registrant contacts for certain TLDs, including .info domains. As a result, some domain registrations and transfers may fail or experience delays for impacted TLDs. Our Development team is actively working to identify the root cause and implement a resolution as quickly as possible. We appreciate your patience and will provide further updates as more information becomes available

2. resolved May 21, 2026, 11:58 AM UTC

   Update: This is now resolved, we are seeing domain transfers and registrations progressing normally.

3. resolved May 21, 2026, 11:58 AM UTC

   **Update:** This is now resolved, we are seeing domain transfers and registrations progressing normally.

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Started May 08, 2026, 08:37 PM UTC· resolved May 08, 2026, 08:59 PM UTC

1. investigating May 08, 2026, 08:37 PM UTC

   We're currently aware of intermittent database connectivity. This appears to be impacting the following database hosts: sdb-84, sdb-86 and wpdb-42. Our System Administrators are currently investigating, and updates will be provided as we have more information available.

2. resolved May 08, 2026, 08:59 PM UTC

   Our system administrators have identified the cause of the connectivity issues seen, and have deployed a fix to restore database connectivity. We apologise for the inconvenience caused.

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Started May 07, 2026, 01:10 PM UTC· resolved May 07, 2026, 01:16 PM UTC

1. investigating May 07, 2026, 01:10 PM UTC

   We are currently aware of an issue affecting access to chi.uk2.net. During this time, customers may be unable to log in to their CHI control panel accounts. Our team is investigating the cause and working to restore access as quickly as possible. We will provide further updates as soon as more information becomes available. Thank you for your patience.

2. resolved May 07, 2026, 01:16 PM UTC

   The issue affecting connectivity via chi.uk2.net has now been fully resolved. All affected services are operating normally. We apologise for any disruption cause. Thankyou for your patience while this was investigated.

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Started May 06, 2026, 09:18 AM UTC· resolved May 06, 2026, 01:18 PM UTC

1. investigating May 06, 2026, 09:18 AM UTC

   We are seeing reports of email bouncebacks when emailing addresses on our platform which have an autoresponder enabled on them. We are investigating the issue further and will provide further updates once available.

2. resolved May 06, 2026, 01:18 PM UTC

   We are pleased to confirm that the previous issue has now been resolved.

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Started Apr 30, 2026, 06:59 AM UTC· resolved Jul 01, 2026, 02:09 PM UTC

1. investigating Apr 30, 2026, 06:59 AM UTC

   We are actively mitigating a recently disclosed vulnerability (the "copy fail" CVE) in the Linux kernel, affecting components of our infrastructure. Patching is underway across our fleet. What to expect: Brief, intermittent service interruptions are possible throughout the day as servers are rebooted to apply mitigations. Reboots may occur without advance warning to ensure timely remediation and protect customer data. We expect individual reboots to be short, but some requests in flight may fail and need to be retried. What we're doing: Rolling out patches and rebooting affected systems on an accelerated timeline. Monitoring for impact and prioritizing customer-facing services. We appreciate your patience as we prioritize the security of the platform. We will post further updates here as mitigation progresses and a final update once all systems are confirmed patched.

2. resolved Jul 01, 2026, 02:09 PM UTC

   This issue has been resolved and fully mitigated.

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Started Apr 28, 2026, 08:09 PM UTC· resolved Apr 29, 2026, 12:52 PM UTC

1. investigating Apr 28, 2026, 08:09 PM UTC

   WebPros have announced a critical vulnerability has been detected in ALL versions of cPanel. Their guidance is to shut down ALL control panel access, including cPanel, WHM, Webmail and Webdisk. We have taken these steps on our shared hosting and recommend any customers with a cPanel VPS or Dedicated Server also complete these steps urgently. The impact of this will mean that access to cPanel and WHM is unavailable for any customers during this time. More information can be found here: https://support.cpanel.net/hc/en-us/articles/40073787579671-Critical-Vulnerability-with-cPanel-WHM-Login-Authentication UPDATE: Our shared cPanel servers and Managed VPS customers using cPanel were updated over night. This morning we are rotating root passwords and API keys before bringing the interfaces back online. We recommend any customers with a VPS or dedicated server with cPanel to update immediately.

2. resolved Apr 29, 2026, 12:52 PM UTC

   This is has been resolved. Thank you for patience in this matter.

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Started Apr 06, 2026, 09:57 AM UTC· resolved Apr 07, 2026, 10:05 PM UTC

1. investigating Apr 06, 2026, 09:57 AM UTC

   We are currently experiencing an unexpected outage affecting our CHI ticketing system, which may prevent customers from submitting new tickets or accessing existing ones through their CHI account. In the meantime, customers can continue to receive support by submitting new tickets via our support portal (https://www.uk2.net/support/) or by replying to existing tickets through email. Our team is actively investigating the issue and will provide updates as soon as possible. Thank you for your patience.

2. resolved Apr 07, 2026, 10:05 PM UTC

   UPDATE We are now seeing normal function on tickets and are marking this issue as resolved. We do apologise for any inconvenience.

3. resolved Apr 07, 2026, 10:05 PM UTC

   **UPDATE** We are now seeing normal function on tickets and are marking this issue as resolved. We do apologise for any inconvenience.

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Started Apr 03, 2026, 11:44 PM UTC· resolved Apr 04, 2026, 12:16 AM UTC

1. investigating Apr 03, 2026, 11:44 PM UTC

   We're currently aware of an issue causing intermittent database connectivity. This appears to be impacting the following database hosts: sdb-83, sdb-84, sdb-85, sdb-86, wpdb-41 and wpdb-42. Our System Administrators are currently investigating, and updates will be provided as we have more information available.

2. investigating Apr 04, 2026, 12:13 AM UTC

   Our system administrators have identified the cause of the connectivity issues seen, and have deployed a fix to restore database connectivity. We apologise for the inconvenience caused.

3. resolved Apr 04, 2026, 12:16 AM UTC

   Our system administrators have identified the cause of the connectivity issues seen, and have deployed a fix to restore database connectivity. We apologise for the inconvenience caused.

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Started Apr 02, 2026, 11:22 AM UTC· resolved Apr 02, 2026, 04:09 PM UTC

1. investigating Apr 02, 2026, 11:22 AM UTC

   We are currently experiancing an unexpected outage affecting our CHI ticketing system. As a result, customers may be unable to submit new tickets or access existing tickets through their CHI account. This is being actively investigated and we are working to restore full functionality as quickly as possible. Customers can still use our Live Chat support or contact us via email during this time.

2. resolved Apr 02, 2026, 04:09 PM UTC

   UPDATE We are now seeing normal function with tickets and are marking this issue as resolved. We do apologise for any inconvenience.

3. resolved Apr 02, 2026, 04:09 PM UTC

   **UPDATE** We are now seeing normal function with tickets and are marking this issue as resolved. We do apologise for any inconvenience.

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Started Mar 25, 2026, 04:39 PM UTC· resolved Mar 25, 2026, 04:39 PM UTC

1. resolved Mar 25, 2026, 04:39 PM UTC

   We are currently experiencing an unexpected outage affecting our live chat platform. As a result, customers may be unable to reach our support team via live chat. This is being actively investigated and we are working to restore full functionality as quickly as possible. We do apologize for the inconvenience.

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Started Feb 17, 2026, 05:29 PM UTC· resolved Feb 17, 2026, 05:29 PM UTC

No vendor updates were posted for this incident.

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