UK2 experienced a major incident on April 2, 2026 affecting Status Details (CHI (Control Panel) Status), lasting 4h 47m. The incident has been resolved; the full update timeline is below.
Affected components
Status Details (CHI (Control Panel) Status)
Update timeline
- investigating Apr 02, 2026, 11:22 AM UTC
We are currently experiancing an unexpected outage affecting our CHI ticketing system. As a result, customers may be unable to submit new tickets or access existing tickets through their CHI account. This is being actively investigated and we are working to restore full functionality as quickly as possible. Customers can still use our Live Chat support or contact us via email during this time.
- resolved Apr 02, 2026, 04:09 PM UTC
UPDATE We are now seeing normal function with tickets and are marking this issue as resolved. We do apologise for any inconvenience.