UK2 experienced a major incident on April 6, 2026 affecting Status Details (CHI (Control Panel) Status), lasting 1d 12h. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Apr 06, 2026, 09:57 AM UTC
We are currently experiencing an unexpected outage affecting our CHI ticketing system, which may prevent customers from submitting new tickets or accessing existing ones through their CHI account. In the meantime, customers can continue to receive support by submitting new tickets via our support portal (https://www.uk2.net/support/) or by replying to existing tickets through email. Our team is actively investigating the issue and will provide updates as soon as possible. Thank you for your patience.
- resolved Apr 07, 2026, 10:05 PM UTC
UPDATE We are now seeing normal function on tickets and are marking this issue as resolved. We do apologise for any inconvenience.