Is UK2 down?

We are aware of reports of critical vulnerabilities affecting PHP that may pose a security risk to websites and applications running affected versions. Our team has implemented initial mitigation measures across the Web Hosting estate to help reduce potential exposure. We are actively monitoring the situation and preparing to apply the relevant security patches as soon as they become available. We will continue to assess the risk, review available mitigations, and take appropriate action to protect our services. While the initial mitigations provide an additional layer of protection, they should not be considered a complete fix. We will update this status page as further information becomes available and as additional mitigation and patching measures are implemented. Update 16:00 UK Time: Patches have been released and we will be rolling this out with our platform teams as soon as possible.

We are aware of reports of critical vulnerabilities affecting PHP that may pose a security risk to websites and applications running affected versions. Our team has implemented initial mitigation measures across the eXtend estate to help reduce potential exposure. We are actively monitoring the situation and preparing to apply the relevant security patches as soon as they become available. We will continue to assess the risk, review available mitigations, and take appropriate action to protect our services. While the initial mitigations provide an additional layer of protection, they should not be considered a complete fix. We will update this status page as further information becomes available and as additional mitigation and patching measures are implemented.

Our teams have confirmed that all hosting platforms (StackCP and reseller cPanel) have had the available patches applied, and is now mitigated. We will continue to monitor the situation and provide updates if needed.

We’re aware of an issue causing intermittent connectivity to Webmail for some users. Our team is investigating and working to restore normal service as soon as possible. We’ll provide further updates as they become available.

UPDATE: The intermittent connectivity issues affecting Webmail have now been resolved. Webmail services are operating normally.

We are currently investigating an issue affecting our support systems. Customers may be unable to contact us via Live Chat, and there may be delays in creating or updating support tickets. Our team is actively working to identify the cause and restore normal service as quickly as possible. We apologise for any inconvenience caused and will provide further updates as soon as more information becomes available.

The issue affecting our Live Chat and support ticketing services has now been resolved. Customers should once again be able to contact our support teams via Live Chat and submit or update support tickets as normal. We will continue to monitor the services closely to ensure stability. We apologise for any inconvenience caused and appreciate your patience while we worked to restore service.

We are aware of an issue currently affecting a third-party payment provider. As a result, some customers may experience failures when placing orders, and there may be delays in the processing of successfully submitted orders. We are actively monitoring the situation and working closely with the provider to restore normal service as quickly as possible. We apologise for any inconvenience this may cause and will provide further updates as more information becomes available.

The issue affecting a third-party payment provider has now been resolved. Customers should no longer experience failures when placing orders, and order processing is now operating as expected. We have continued to monitor the situation following recovery and have seen services return to normal. We apologise for any inconvenience caused and thank customers for their patience while the provider worked to restore service.

We are currently experiencing load time issues with the StackCP interface. Some users may also experience a "429 Too Many Requests" error. Our system administrators are actively working to resolve the issue and restore normal performance and uptime. We will provide an update here as soon as we have more information. Thank you for your patience and understanding.

The issues affecting the StackCP interface have now been resolved, and the service is back operating normally. Our team has investigated the issues and we are satisfied that performance has returned to normal. We will continue to monitor the service closely to ensure stability. We apologise for any inconvenience caused and thank you for your patience while we investigated the issue.