UK2 experienced a minor incident on September 23, 2026 affecting Status Details (CHI (Control Panel) Status) and Status Details (UK2 Website) and 1 more component, lasting 39m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Sep 23, 2026, 08:28 AM UTC
We are aware of an issue currently affecting a third-party payment provider. As a result, some customers may experience failures when placing orders, and there may be delays in the processing of successfully submitted orders. We are actively monitoring the situation and working closely with the provider to restore normal service as quickly as possible. We apologise for any inconvenience this may cause and will provide further updates as more information becomes available.
- resolved Sep 23, 2026, 09:07 AM UTC
The issue affecting a third-party payment provider has now been resolved. Customers should no longer experience failures when placing orders, and order processing is now operating as expected. We have continued to monitor the situation following recovery and have seen services return to normal. We apologise for any inconvenience caused and thank customers for their patience while the provider worked to restore service.