Udemy Outage History

Started Sep 08, 2026, 06:46 PM UTC· resolved Sep 08, 2026, 07:47 PM UTC

1. investigating Sep 08, 2026, 06:46 PM UTC

   We are currently investigating an issue affecting checkout and payment processing on Udemy. Some users may be experiencing errors or failures when attempting to complete a purchase. Our engineering team has identified the issue and is actively working on a resolution. We will provide updates as they become available. Impact: Customers attempting to check out or make a purchase may encounter errors. Status: Investigating — engineering teams are engaged. We apologize for the inconvenience and appreciate your patience. If you need immediate assistance, please contact our support team. September 8, 2026 | 12:31 PM MT

2. identified Sep 08, 2026, 07:08 PM UTC

   🟡 Update — Identified We have identified the root cause of the payment processing errors currently affecting checkout on Udemy and Udemy Business Team Plans. Our engineering and infrastructure teams are actively working to implement a fix. Impact: Customers attempting to complete purchases, enroll in subscriptions, or add Team Plan seats may continue to experience errors or timeouts during checkout. Next Update: We will provide another update within 30 minutes, or sooner if service is restored. We apologize for the disruption and appreciate your continued patience. September 8, 2026 | 1:06 PM MT

3. monitoring Sep 08, 2026, 07:25 PM UTC

   We have applied an additional fix for the issue affecting payment processing on Udemy and Udemy Business Team Plans and are actively monitoring to confirm full recovery. Some users may still experience occasional errors at checkout. If this happens, please try again in a few minutes. Next Update: Within 30 minutes, or sooner once full resolution is confirmed. We appreciate your patience and apologize for the inconvenience. September 8, 2026 | 1:25 PM MT

4. resolved Sep 08, 2026, 07:47 PM UTC

   The issue affecting payment processing on Udemy and Udemy Business Team Plans has been resolved. Checkout and payment processing are now operating normally. If you previously encountered an error during checkout, please try your purchase again. If you continue to experience any issues, please contact our support team for assistance. We sincerely apologize for the disruption and thank you for your patience. September 8, 2026 | 1:47 PM MT

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Started Sep 03, 2026, 07:41 PM UTC· resolved Sep 03, 2026, 08:14 PM UTC

1. investigating Sep 03, 2026, 07:41 PM UTC

   We're aware that SSO login is currently impacted for some users. Our team is investigating and will provide an update shortly.

2. investigating Sep 03, 2026, 07:56 PM UTC

   We've narrowed down a likely cause of the SSO login issues and are rolling back a recent release as a corrective action. We're monitoring closely and will provide an update shortly.

3. monitoring Sep 03, 2026, 08:03 PM UTC

   We've rolled back the recent release that was causing SSO login issues, and we're seeing login errors return to normal levels. We're continuing to monitor closely to confirm the issue is fully resolved.

4. resolved Sep 03, 2026, 08:14 PM UTC

   The recent release causing SSO login issues has been rolled back, and login functionality has returned to normal. This incident is now resolved. We apologize for any inconvenience this may have caused.

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Started Aug 23, 2026, 05:02 PM UTC· resolved Aug 24, 2026, 01:26 AM UTC

1. investigating Aug 23, 2026, 05:03 PM UTC

   We are investigating reports of some users being unable to log in to Udemy. Our engineering team is actively working on a fix. We will provide updates as more information becomes available.

2. investigating Aug 24, 2026, 12:18 AM UTC

   We are currently investigating reports of users encountering an application error ("client-side exception") when loading the Udemy web login page. Workaround: The Udemy Mobile App (iOS and Android) is fully operational and unaffected by this issue. Impacted learners and instructors are advised to log in via the mobile app while we work on a fix for web access. We are actively working with engineering to resolve this as quickly as possible. We will continue to post updates within the next hour or as soon as new information becomes available.

3. identified Aug 24, 2026, 12:51 AM UTC

   Our site is currently experiencing a stability issue — our engineering team is currently working to resolve it. This may impact Udemy.com learners accessing the platform via desktop web browsers. Symptoms are login failures and client-side application errors when attempting to access the site on desktop browsers (Chrome, Firefox, Brave). Recommended Workaround: The mobile experience is unaffected. You can continue accessing your courses using the Udemy Mobile App or a mobile web browser while we work on a resolution. Our team has identified the root cause and a fix is currently in review. We will provide a further update within the next hour. For live status updates, please subscribe to our status page. We appreciate your patience.

4. resolved Aug 24, 2026, 01:26 AM UTC

   Our engineering team has resolved the issue affecting logged-in learners on Udemy.com. Users were experiencing application errors on the homepage and My Learning page when accessing the site via desktop web browsers. A fix has been fully deployed and the issue is no longer occurring. No action is required on your end. We apologize for the disruption and thank you for your patience.

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Started Aug 05, 2026, 07:48 AM UTC· resolved Aug 05, 2026, 10:42 PM UTC

1. identified Aug 05, 2026, 07:48 AM UTC

   We are seeing reports of SSO login failures of Udemy Business users. Our engineers have been aware of the issue and are now working to resolve it

2. identified Aug 05, 2026, 07:50 AM UTC

   We are continuing to work on a fix for this issue.

3. monitoring Aug 05, 2026, 06:44 PM UTC

   A fix has been implemented and we are monitoring the results.

4. resolved Aug 05, 2026, 10:42 PM UTC

   Resolved – SSO Login Issues August 5, 2026 | 06:53 UTC – 08:44 UTC We have resolved an issue that affected SSO-based login for some Udemy Business users. During this window, a subset of users experienced login failures when attempting to authenticate via SSO. The issue was caused by a degradation in a third-party identity service and has been fully resolved. We apologize for the inconvenience and are taking steps to improve our detection and response for similar third-party disruptions in the future.

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Started Jun 24, 2026, 06:46 PM UTC· resolved Jun 24, 2026, 10:28 PM UTC

1. identified Jun 24, 2026, 06:46 PM UTC

   We are currently aware of an issue where some video uploads may experience extended processing times. Uploaded videos may remain in a "Processing" state longer than expected. Who is impacted: Instructors uploading video content on the platform.

2. identified Jun 24, 2026, 06:56 PM UTC

   We are currently aware of an issue where some media uploads may experience extended processing times. Uploaded media, including videos and images, may remain in a “Processing” state longer than expected.

3. resolved Jun 24, 2026, 10:28 PM UTC

   This incident has been resolved.

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Started May 27, 2026, 11:01 AM UTC· resolved May 27, 2026, 11:30 AM UTC

1. investigating May 27, 2026, 11:01 AM UTC

   Our site is experiencing an issue with purchasing courses and subscriptions - We're looking into this, and we'll report back as more information becomes available.

2. resolved May 27, 2026, 11:30 AM UTC

   We have resolved the issue on our site, and performance is back to normal. We appreciate your patience.

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Started May 15, 2026, 07:35 PM UTC· resolved May 15, 2026, 08:15 PM UTC

1. investigating May 15, 2026, 07:35 PM UTC

   We are currently investigating this issue.

2. monitoring May 15, 2026, 08:06 PM UTC

   A fix has been implemented and we are monitoring the results.

3. resolved May 15, 2026, 08:15 PM UTC

   This incident has been resolved.

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Started May 08, 2026, 01:19 AM UTC· resolved May 08, 2026, 05:57 PM UTC

1. investigating May 08, 2026, 01:19 AM UTC

   We are currently investigating an issue that may affect some logged-in users. Our engineering team is actively working to resolve it. We will provide updates as more information becomes available.

2. identified May 08, 2026, 01:55 AM UTC

   The issue has been identified and a fix is being implemented.

3. identified May 08, 2026, 02:12 AM UTC

   We are currently experiencing service disruptions due to a third-party infrastructure issue. Some users may experience degraded performance or intermittent errors. Current status: We have identified the root cause and are working with our infrastructure provider to restore full service. We are seeing signs of recovery and expect continued improvement. We apologize for the inconvenience and will provide updates as the situation progresses.

4. identified May 08, 2026, 03:30 AM UTC

   Service disruption. We are currently stable but still open to impact from the AWS issues in US-East-1. AWS is currently trying to restore a cooling system that caused an overheating event within the datacenter. Next schedule update is around 10pm PT. You may see errors when trying to sign in or watch content. It's still ongoing, we will share more updates as they come in. Thank you for your patience.

5. monitoring May 08, 2026, 06:06 AM UTC

   Amazon is starting to recover according to the latest updates, but we are seeing some elevated errors again. We are continuing to monitor.

6. monitoring May 08, 2026, 10:01 AM UTC

   We are seeing recovery in all impacted areas of our site. We are continuing to monitor for any further issues.

7. monitoring May 08, 2026, 05:55 PM UTC

   We are continuing to monitor for any further issues.

8. resolved May 08, 2026, 05:57 PM UTC

   The issue caused by a third-party infrastructure problem has been resolved. Systems are now back to normal, and services are running as expected. We’ll keep monitoring closely, but things are looking good on our side.

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Started May 05, 2026, 12:23 PM UTC· resolved May 05, 2026, 07:31 PM UTC

1. investigating May 05, 2026, 12:23 PM UTC

   Our site is experiencing a stability issue - We're looking into this, and we'll report back as more information becomes available.

2. monitoring May 05, 2026, 05:15 PM UTC

   A fix has been implemented and we are monitoring the results.

3. monitoring May 05, 2026, 07:27 PM UTC

   We are continuing to monitor for any further issues.

4. resolved May 05, 2026, 07:31 PM UTC

   This incident has been resolved.

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Started Apr 16, 2026, 01:09 AM UTC· resolved Apr 16, 2026, 01:59 AM UTC

1. investigating Apr 16, 2026, 01:09 AM UTC

   We’re currently investigating an issue where some users see a blank area instead of the video player when trying to watch Udemy courses in a web browser. Our engineering team is working to identify the cause and restore normal video playback. Workaround: Some users may be able to access and watch their courses by: – Using the Udemy mobile app (iOS or Android), or – Trying a different browser or device. We’ll share another update here as soon as we have more information.

2. monitoring Apr 16, 2026, 01:34 AM UTC

   Fix deployed for blank video player issue We’ve deployed a change intended to fix the issue where some users saw a blank area instead of the course video player when watching Udemy courses in a web browser. Initial checks indicate that video playback is working as expected again, but we are continuing to monitor error rates and user feedback to ensure the issue is fully resolved. If you still see a blank area instead of the video player, please refresh your browser. If the issue persists, contact Udemy Support so we can investigate further.

3. resolved Apr 16, 2026, 01:59 AM UTC

   Our engineering team has implemented a fix, and course access is now functioning as expected.

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Started Apr 13, 2026, 01:30 PM UTC· resolved Apr 13, 2026, 03:09 PM UTC

1. investigating Apr 13, 2026, 01:30 PM UTC

   Our Udemy.com site is experiencing a stability issue - We're looking into this, and we'll report back as more information becomes available.

2. resolved Apr 13, 2026, 03:09 PM UTC

   This incident has been resolved.

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Started Apr 12, 2026, 04:36 PM UTC· resolved Apr 13, 2026, 04:27 PM UTC

1. investigating Apr 12, 2026, 04:36 PM UTC

   We are currently investigating an issue where some learners may be receiving an usually high number of email notification from the platform. Our engineering team is actively working to identify the root cause and mitigate the impact. We understand this may be disruptive and appreciate your patience while we resolve the issue.

2. monitoring Apr 13, 2026, 04:21 PM UTC

   A fix has been implemented and we are monitoring the results.

3. resolved Apr 13, 2026, 04:27 PM UTC

   This incident has been resolved.

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Started Apr 06, 2026, 05:18 PM UTC· resolved Apr 06, 2026, 10:53 PM UTC

1. identified Apr 06, 2026, 05:18 PM UTC

   Non-cached course landing pages may fail to load for users, resulting in errors when accessing course content.

2. identified Apr 06, 2026, 05:44 PM UTC

   We are continuing to work on a fix for this issue.

3. identified Apr 06, 2026, 05:50 PM UTC

   Some course pages may not load and instead show an error, preventing learners from accessing the course content.

4. monitoring Apr 06, 2026, 06:44 PM UTC

   A fix has been implemented and we are monitoring the results.

5. resolved Apr 06, 2026, 10:53 PM UTC

   This incident has been resolved.

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Started Mar 30, 2026, 10:07 AM UTC· resolved Apr 02, 2026, 06:19 PM UTC

1. investigating Mar 30, 2026, 10:07 AM UTC

   We are investigating an issue where learner course progress appears as less than 100% in reports and dashboards, despite the fact that they have already received completion certificates. Our engineering team is currently working to resolve it.

2. identified Mar 30, 2026, 04:09 PM UTC

   The issue has been identified and a fix is being implemented.

3. monitoring Mar 30, 2026, 11:09 PM UTC

   A fix has been implemented and we are monitoring the results.

4. monitoring Apr 01, 2026, 10:04 AM UTC

   We’re seeing gradual recovery in the course completion ratio. We will continue to monitor the results.

5. resolved Apr 02, 2026, 06:19 PM UTC

   This incident has been resolved.

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Started Mar 20, 2026, 03:37 PM UTC· resolved Mar 20, 2026, 05:00 PM UTC

1. investigating Mar 20, 2026, 03:37 PM UTC

   We are investigating an issue where some learners are unable to complete coding exercises. After running or modifying the base code and clicking Run tests, the execution hangs for 1–2 minutes and then returns the error message “Something is wrong in our systems.”

2. identified Mar 20, 2026, 04:26 PM UTC

   The issue has been identified and a fix is being implemented.

3. resolved Mar 20, 2026, 05:00 PM UTC

   This incident has been resolved.

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Started Mar 12, 2026, 04:15 PM UTC· resolved Mar 12, 2026, 06:57 PM UTC

1. investigating Mar 12, 2026, 04:15 PM UTC

   We are currently investigating an issue affecting Single Sign-On (SSO) for some users following a recent authentication service migration. At this time, most existing users can log in via SSO but may have experienced failures earlier. New users attempting to sign up via SSO are still impacted. They may see a generic error message or be redirected back to the login page after attempting SSO. We will provide updates here as we make progress. As a temporary workaround, where available in your organization, users may log in using a non‑SSO method (e.g., email and password) while we complete our SSO remediation.

2. investigating Mar 12, 2026, 04:35 PM UTC

   SSO login has been restored. We are now focused on a remaining issue where some users cannot authenticate to the Udemy Business MCP Server for AI tool integrations. Our team is investigating and deploying fixes.

3. resolved Mar 12, 2026, 06:57 PM UTC

   All SSO login/sign-up issues and Udemy Business MCP authentication issues have been resolved. Both standard SSO access and MCP-based AI tool integrations are now working normally.

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Started Mar 11, 2026, 02:12 AM UTC· resolved Mar 12, 2026, 02:45 AM UTC

1. investigating Mar 11, 2026, 02:12 AM UTC

   We are aware of an issue with the Course Progress where lectures are not being marked as complete. Our team is actively investigating and working to restore normal performance as quickly as possible. Further updates will be posted here.

2. identified Mar 11, 2026, 02:39 AM UTC

   The course-taking feature on our site is currently experiencing stability issues - our engineering team is currently working to resolve it. This impacts both Udemy Business and Udemy.com. Symptoms are lectures are not able to be marked as complete, even after watching the content fully.

3. monitoring Mar 11, 2026, 08:24 AM UTC

   [Update] - Course completion seems to be fixed for new lectures consumed. Our engineering teams are now working on backfilling the data for the impacted interval. We truly appreciate your patience and understanding.

4. resolved Mar 12, 2026, 02:45 AM UTC

   We have resolved the issue with the Course completion feature on our site, but some users who watched the full course content during the incident may still see the lectures not being marked as completed. We appreciate your patience. [Action needed] Udemy is working to fix this issue automatically as part of the cleanup tasks from this incident, but it may take more time. If you urgently need this to be resolved, please contact support who can support you further.

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Started Mar 05, 2026, 11:27 AM UTC· resolved Mar 05, 2026, 04:14 PM UTC

1. investigating Mar 05, 2026, 11:27 AM UTC

   The Labs feature on our UB site is currently experiencing stability issues - our engineering team is currently working to resolve it.

2. monitoring Mar 05, 2026, 03:14 PM UTC

   [Monitoring] Stability Issues: Jupyter Notebook Lab Our investigation confirmed that stability issues were isolated to Jupyter Notebook Labs. The root cause has been addressed, and we are now in a monitoring phase while the system returns to normal operating parameters.

3. resolved Mar 05, 2026, 04:14 PM UTC

   Resolved: Stability Issues - Jupyter Notebook Labs Status Update Message Resolved - The stability issues affecting Jupyter Notebook Labs have been fully resolved. After a period of monitoring, we have confirmed that the system is stable and operating at normal parameters. We apologize for any disruption this may have caused.

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Started Mar 02, 2026, 11:38 PM UTC· resolved Mar 03, 2026, 12:04 AM UTC

1. investigating Mar 02, 2026, 11:39 PM UTC

   We are aware of an issue causing slow loading times across parts of our site. We are still investigating the full impact, but at this time we know that performance is degraded for some users. Our team is actively investigating and working to restore normal performance as quickly as possible. Further updates will be posted here.

2. monitoring Mar 02, 2026, 11:56 PM UTC

   Our engineering team has reverted the recent change that caused course landing pages to fail to load for all users. Course landing pages are now loading again and overall site performance is improving. We are continuing to monitor closely to ensure everything remains stable. We’ll post a final update once performance is fully confirmed as normal.

3. resolved Mar 03, 2026, 12:04 AM UTC

   We’ve resolved the issue that prevented course landing pages from loading for Market Place and Personal Plan Grow with Google subscribers. Course landing pages are now loading normally again. We understand this disruption may have impacted your learning plans, and we’re sorry for the inconvenience this caused. This incident did not impact Udemy Business users.

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Started Feb 14, 2026, 06:01 PM UTC· resolved Feb 14, 2026, 11:40 PM UTC

1. investigating Feb 14, 2026, 06:01 PM UTC

   We are currently experiencing a stability issue with the 'Contact Us' button in the Help Center on the Udemy.com website. Our engineering team is actively working to resolve the problem as quickly as possible. In the meantime, please use https://business-support.udemy.com/hc/en-us/requests/new to reach out to support.

2. identified Feb 14, 2026, 09:58 PM UTC

   The issue has been identified and a fix is being implemented.

3. monitoring Feb 14, 2026, 10:00 PM UTC

   A fix has been implemented and we are monitoring the results.

4. resolved Feb 14, 2026, 11:40 PM UTC

   This incident has been resolved.

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Started Dec 02, 2025, 11:59 AM UTC· resolved Dec 02, 2025, 03:37 PM UTC

1. identified Dec 02, 2025, 11:59 AM UTC

   The Udemy Business invitation workflow on our site is currently experiencing issues. Users may see the “All licenses have been allocated” error message upon trying to accept their invitations to create accounts while their organization still has available licenses. Our engineering team is working to resolve it. Thank you for your patience.

2. resolved Dec 02, 2025, 03:37 PM UTC

   We have resolved the stability issue on our site, and performance is back to normal. We appreciate your patience.

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Started Nov 24, 2025, 01:24 PM UTC· resolved Nov 24, 2025, 06:17 PM UTC

1. identified Nov 24, 2025, 01:24 PM UTC

   The payment for the Team Plan feature on our site is currently experiencing stability issues - our engineering team is working to resolve it. This may impact Udemy Business. Symptoms are duplicate charges and no product access on the site.

2. monitoring Nov 24, 2025, 03:48 PM UTC

   The payment functionality for the Team Plan feature was experiencing stability issues, but our engineering team has applied a fix and is currently monitoring the results. This may have impacted Udemy Business, with symptoms such as duplicate charges or no product access on the site.

3. resolved Nov 24, 2025, 06:17 PM UTC

   The stability issues affecting the Team Plan payment feature have been fully addressed. Our engineering team has confirmed the fix, and functionality is now operating as expected. This incident may have impacted Team Plan Udemy Business users with duplicate charges or missing product access, but these issues should now be resolved. We will continue to monitor to ensure everything remains stable.

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Started Nov 18, 2025, 12:10 PM UTC· resolved Nov 18, 2025, 03:13 PM UTC

1. identified Nov 18, 2025, 12:10 PM UTC

   Our site is currently experiencing a stability issue - our engineering team is currently working to resolve it. This may impact both Udemy business and Udemy.com Symptoms are resetting passwords and viewing videos on the site.

2. identified Nov 18, 2025, 12:11 PM UTC

   Service disruption. This issue began at 11:48 UTC. Our partner Cloudflare is experiencing a problem that affects logins to Udemy and Udemy Business, password resets, and video playback. You may see errors when trying to sign in or watch content. It's still ongoing, we will share more updates as they come in. Thank you for your patience.

3. monitoring Nov 18, 2025, 12:56 PM UTC

   A fix has been implemented and we are monitoring the results.

4. resolved Nov 18, 2025, 03:13 PM UTC

   The Cloudflare-related impact has been resolved. All systems are functioning as expected, and the incident is now cleared.

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Started Nov 06, 2025, 12:21 AM UTC· resolved Nov 07, 2025, 04:54 PM UTC

1. investigating Nov 06, 2025, 12:21 AM UTC

   We are aware of an issue where some promotional and educational announcements are showing as delivered to 0 students, even when courses have enrolled students. Our team is actively investigating the root cause and working to resolve this as quickly as possible. We will provide an update by tomorrow at the latest. If you are experiencing this issue, please contact Support and provide specific examples (including announcement IDs, course IDs, and screenshots if possible). Your reports will help us with our investigation. Thank you for your patience and understanding.

2. investigating Nov 06, 2025, 12:22 AM UTC

   We are continuing to investigate this issue.

3. investigating Nov 06, 2025, 12:23 AM UTC

   We are continuing to investigate this issue.

4. monitoring Nov 06, 2025, 06:17 PM UTC

   Instructor Announcement Metrics – Partial Data Delay Start time: October 20, 2025 We identified an issue affecting instructor announcement metrics. Some instructors may notice missing or incomplete data for “Delivered,” “Opened,” or “Clicked” events in announcements sent between October 20 and November 6, 2025. Our engineering teams have resolved the underlying issue and are in the process of restoring the missing data. Impact: • Announcements are being delivered successfully. • Analytics for affected announcements may appear incomplete until the restoration process is finished. • Metrics for new announcements are updating as expected. We are continuing to monitor system performance and will provide an update (by Nov 7th at the latest) once all historical data has been fully restored.

5. resolved Nov 07, 2025, 04:54 PM UTC

   Resolved – Instructor Announcement Metrics – Partial Data Delay Start time: October 20, 2025 Resolved: November 7, 2025, 16:31 UTC We’ve resolved the issue that caused some instructor announcement metrics to show incomplete or zero delivery data between October 20 and November 6. All affected data has now been restored, and announcement delivery and analytics are updating normally. During this period, announcements were successfully delivered to learners, but instructors saw missing or incorrect delivery counts in their dashboards. This visual issue has now been corrected. We appreciate your patience while our teams worked to restore accurate metrics.

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Started Nov 01, 2025, 04:54 PM UTC· resolved Nov 03, 2025, 05:14 PM UTC

1. investigating Nov 01, 2025, 04:54 PM UTC

   Some users may notice Personal Plan prices showing in USD instead of their local currency. The correct local price appears at checkout. The issue is intermittent and does not affect billing or payments. Our team is aware and monitoring the situation.

2. resolved Nov 03, 2025, 05:14 PM UTC

   This incident has now been resolved. Thank you for your patience.

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