Is Udemy down?

We are currently investigating an issue affecting checkout and payment processing on Udemy. Some users may be experiencing errors or failures when attempting to complete a purchase. Our engineering team has identified the issue and is actively working on a resolution. We will provide updates as they become available. Impact: Customers attempting to check out or make a purchase may encounter errors. Status: Investigating — engineering teams are engaged. We apologize for the inconvenience and appreciate your patience. If you need immediate assistance, please contact our support team. September 8, 2026 | 12:31 PM MT

🟡 Update — Identified We have identified the root cause of the payment processing errors currently affecting checkout on Udemy and Udemy Business Team Plans. Our engineering and infrastructure teams are actively working to implement a fix. Impact: Customers attempting to complete purchases, enroll in subscriptions, or add Team Plan seats may continue to experience errors or timeouts during checkout. Next Update: We will provide another update within 30 minutes, or sooner if service is restored. We apologize for the disruption and appreciate your continued patience. September 8, 2026 | 1:06 PM MT

We have applied an additional fix for the issue affecting payment processing on Udemy and Udemy Business Team Plans and are actively monitoring to confirm full recovery. Some users may still experience occasional errors at checkout. If this happens, please try again in a few minutes. Next Update: Within 30 minutes, or sooner once full resolution is confirmed. We appreciate your patience and apologize for the inconvenience. September 8, 2026 | 1:25 PM MT

The issue affecting payment processing on Udemy and Udemy Business Team Plans has been resolved. Checkout and payment processing are now operating normally. If you previously encountered an error during checkout, please try your purchase again. If you continue to experience any issues, please contact our support team for assistance. We sincerely apologize for the disruption and thank you for your patience. September 8, 2026 | 1:47 PM MT

We're aware that SSO login is currently impacted for some users. Our team is investigating and will provide an update shortly.

We've narrowed down a likely cause of the SSO login issues and are rolling back a recent release as a corrective action. We're monitoring closely and will provide an update shortly.

We've rolled back the recent release that was causing SSO login issues, and we're seeing login errors return to normal levels. We're continuing to monitor closely to confirm the issue is fully resolved.

The recent release causing SSO login issues has been rolled back, and login functionality has returned to normal. This incident is now resolved. We apologize for any inconvenience this may have caused.

We are investigating reports of some users being unable to log in to Udemy. Our engineering team is actively working on a fix. We will provide updates as more information becomes available.

We are currently investigating reports of users encountering an application error ("client-side exception") when loading the Udemy web login page. Workaround: The Udemy Mobile App (iOS and Android) is fully operational and unaffected by this issue. Impacted learners and instructors are advised to log in via the mobile app while we work on a fix for web access. We are actively working with engineering to resolve this as quickly as possible. We will continue to post updates within the next hour or as soon as new information becomes available.

Our site is currently experiencing a stability issue — our engineering team is currently working to resolve it. This may impact Udemy.com learners accessing the platform via desktop web browsers. Symptoms are login failures and client-side application errors when attempting to access the site on desktop browsers (Chrome, Firefox, Brave). Recommended Workaround: The mobile experience is unaffected. You can continue accessing your courses using the Udemy Mobile App or a mobile web browser while we work on a resolution. Our team has identified the root cause and a fix is currently in review. We will provide a further update within the next hour. For live status updates, please subscribe to our status page. We appreciate your patience.

Our engineering team has resolved the issue affecting logged-in learners on Udemy.com. Users were experiencing application errors on the homepage and My Learning page when accessing the site via desktop web browsers. A fix has been fully deployed and the issue is no longer occurring. No action is required on your end. We apologize for the disruption and thank you for your patience.

We are seeing reports of SSO login failures of Udemy Business users. Our engineers have been aware of the issue and are now working to resolve it

We are continuing to work on a fix for this issue.

A fix has been implemented and we are monitoring the results.

Resolved – SSO Login Issues August 5, 2026 | 06:53 UTC – 08:44 UTC We have resolved an issue that affected SSO-based login for some Udemy Business users. During this window, a subset of users experienced login failures when attempting to authenticate via SSO. The issue was caused by a degradation in a third-party identity service and has been fully resolved. We apologize for the inconvenience and are taking steps to improve our detection and response for similar third-party disruptions in the future.

We are currently aware of an issue where some video uploads may experience extended processing times. Uploaded videos may remain in a "Processing" state longer than expected. Who is impacted: Instructors uploading video content on the platform.

We are currently aware of an issue where some media uploads may experience extended processing times. Uploaded media, including videos and images, may remain in a “Processing” state longer than expected.

This incident has been resolved.