Udemy incident

Team plan payments processed, but subscription/license not activated for Udemy Team Plan accounts.

Minor Resolved View vendor source →

Udemy experienced a minor incident on November 24, 2025 affecting Udemy Business, lasting 4h 53m. The incident has been resolved; the full update timeline is below.

Started
Nov 24, 2025, 01:24 PM UTC
Resolved
Nov 24, 2025, 06:17 PM UTC
Duration
4h 53m
Detected by Pingoru
Nov 24, 2025, 01:24 PM UTC

Affected components

Udemy Business

Update timeline

  1. identified Nov 24, 2025, 01:24 PM UTC

    The payment for the Team Plan feature on our site is currently experiencing stability issues - our engineering team is working to resolve it. This may impact Udemy Business. Symptoms are duplicate charges and no product access on the site.

  2. monitoring Nov 24, 2025, 03:48 PM UTC

    The payment functionality for the Team Plan feature was experiencing stability issues, but our engineering team has applied a fix and is currently monitoring the results. This may have impacted Udemy Business, with symptoms such as duplicate charges or no product access on the site.

  3. resolved Nov 24, 2025, 06:17 PM UTC

    The stability issues affecting the Team Plan payment feature have been fully addressed. Our engineering team has confirmed the fix, and functionality is now operating as expected. This incident may have impacted Team Plan Udemy Business users with duplicate charges or missing product access, but these issues should now be resolved. We will continue to monitor to ensure everything remains stable.